Servus Credit Union

I’ve been banking with Servus for years. This branch is located in the City Centre mall (east), on the second floor near The Bay. It is not my regular branch, but I go there often because I work downtown and it is most convenient for me.
They appear to have a very high turnover rate as far as tellers go, aside from two or three ladies that I always recognize. It seems like there are new people in there every couple of months. I usually go to this branch at lunchtime. While there are usually at most two people ahead of me in line, the tellers don’t seem to act or work with any sense of urgency at all. I understand the job has to be done correctly, but I’m talking waiting 15 minutes in line, which the line steadily growing behind me. The tellers are generally nice, depending on who you get, but the slowness just kills me. We’re all on lunch, therefore, we’re all in a hurry! It’s weird, too, because they usually have three or four tellers on, so you’d think they would be more efficient.
I’ve also had one run-​in with the manager here. I needed to order some foreign currency and she basically tried to brush me off and get me to handle the issue myself. I ended up calling the contact centre, and in the end that manager had to call me back to do the transaction anyways. i won’t get into the whole story, but I was really unimpressed with her customer service.
I really like Servus Credit Union, but this branch is lacking.