Sole Experience

Great place to shop for comfortable and fashion forward shoes! The staff is very knowledgeable!

I always like to support a local independent business, so when I needed a good pair of winter boots I went here first. Sole Experience may not have the largest selection of boots, but you can be assured that everything they carry is really good quality. I found the perfect pair of boots at a good price –but the right boot fit slightly too tight. So the lady helping me took it to the back and had it stretched until it was a perfect fit! I really appreciate that the staff went the extra mile for me, and will definitely be coming back.

I came here specifically looking for work shoes one day with a friend after finding them online. When I tried to show her what I was looking for, she hurriedly glared at me and told me she is not a doctor and therefore, cannot help me. It wasn’t a very specific medical question, I just wanted to know what she could suggest that had a larger toe box. I tried again to ask for some suggestions, and she spoke to me in a very condescending manner. My friend sat to the side and when I came over, she was appalled at the way I was spoken to. I mentioned to another sales associate that I was very unhappy with the rude service. Needless to say, I didn’t buy anything that day. I went to another specialty comfort shoe store the next day (with many of the same brands) and was helped very kindly and thus left happily with an expensive purchase at another location.
Unless you know exactly what you’re going for, I’d suggest to avoid coming here for any kind of professional help.

I’ve actually bought 4 of the last 5 pairs of shoes that I’ve purchased this year here. Part of the reason I’ve purchased so many shoes this year is that I’ve worn a considerable number of shoes out lately. I get great service from Maria when I go there, and even when they have sales (that may be at other geographic locations) I don’t mind searching the store for a pair of shoes that would be adequately awesome for my needs because I know that they only sell GOOD QUALITY shoes that will be mostly comfortable for my feet.
While I am a woman who wears skirts and dresses more often than not, I am unlikely to wear uncomfortable footwear and Sole Experience carries so many styles of comfortable yet attractive footwear that I’ve had the pleasure of buying a good number of shoes here and have worn three of these pairs straight out of the store without needing to really break them in (unlike many of my purchases made elsewhere.
While I do shop elsewhere for shoes on occasion, Sole Experience is the reason I look out for particular brands and styles and have a better understanding of what fits my feet best. Shoe purchases are never stress/​worry free for me, but I’ve had more luck than not while shopping here, both for flats and for heeled shoes, including sporty styles and more fashionable shoes.

I am actually posting this review on behalf of my sister in law as I was so appalled at how they treated her. She was in town for a few days while her grandson receives chemotherapy and because so much time was spent at the Stollery walking a little boy, her feet were a mess. I convinced her to try Sole Experience and to treat herself to a good, high end pair of shoes. When she went into the store, a salesperson approached her and when my sister in law explained that she didn’t know what she wanted because she’d never purchased a high end pair of shoes before, the salesperson essentially told her she couldn’t help her if she’d never had good shoes before and if she didn’t know what kind of support she needed. Really? You have a brand new customer and you can’t help her? What kind of business are you running? You had a perfect opportunity to showcase how good footwear matters and you walked away like her money wasn’t good enough. Next time, I’ll take my sister in law to another high end shoe store that will actually assist in finding her a good pair of shoes to cushion those tired tootsies! Buyer beware, if you don’t know what you need, this store isn’t interested in your business!

Recently, I injured my ankle. And after numerous trips to the doctor and the physiotherapist, we discovered that the cause of the injury was repeated strain on the ankle caused by poor mechanics of my feet. I needed good orthotics. The prescription ones «custom-​made» by a podiatrist just didn’t cut it. I needed to have some made by a certified pedorthist. There aren’t too many in Edmonton, but I was glad to find one at Sole Experience, one of my favourite shoe stores in town. Marvin spent an hour and a half with me, analyzing my gate, examining my feet and legs. He also showed me around the store and told me what I needed to look for in shoes, steering me from pricier shoes (and his higher commission?) to ones that would actually work for my feet. I was so impressed with the service. They have won a loyal customer for life.
Aside from the great pedorthotic service, they have a fabulous selection of high-​quality shoes. And not just shoes for people with bad feet, but also for people who can wear cute, trendy shoes. I highly recommend you check them out.

I love my Birkenstocks, and when I needed a new pair I went to Sole Experience based on the feedback of friends. As soon as I walked through the door I noticed the huge selection of sandals, dress shoes, even flip flops for men and women and from a variety of different brands. The selection of Birkenstocks was the largest I have ever seen anywhere, and they had the style and colour and size I was looking for — at other places I was lucky if I could do two out of three. The customer service was excellent — I had three different staff helping me out to make sure the pair I got was perfect for me and to make sure I had the proper care advice. If you are looking for high-​end, comfortable, stylish shoes, head here first — don’t even bother going anywhere else.

This place is pretty amazing, they have more high end comfortable shoes then I’ve ever seen, they even sell winter coats and boots. (Who would have thought that) I simply had no clue this place even existed. I’ve been searching for a high end comfortable walking shoe, because I have a job where I’ m on my feet a lot, and the tootsies need some COMFORT If you know what I mean. In recent weeks I found a brand name comfort shoe that I really wanted, then I went on their website and found out they don’t ship to Canada. (Great) So I’m going for a walk and stumble across Sole Experience and here are the shoes that I’ve been looking for all along, and on for 50% off. What a bargain. Plus I now don’t have to pay shipping charges, because my next option was eBay. Service was great, my shoe salesperson was knowledgeable and friendly. I do recommend this place if your looking for some good comfort shoes or some really compfy sandals for the summer.