Spasation Londonderry

I am giving Spasation Londonderry a 2, because even if I could give it a 3 for how my friend felt after her massage, I cannot given the overall experience. I gifted my friend visiting from the US a Hot Stone Massage and she really, really enjoyed it. She told me that the person attending to her did a super job and was so glad that I gave her this gift. The rest of our time, she doing a pedicure and me a manicure… not so much: Prices for these are probably the most costly in the city and the owner/​manager seems to not be too concerned. The Staff that did our pedi/​mani were very nice and did a good enough job, but for a buff and SIMPLE polish (and I got clear polish since I knew I would be cooking over the weekend) 50 $ each is TOO expensive. We were the only ones in the mani/​pedi area… surprise, surprise.
On the heels of this, if you are going to advertise your establishment as a «Spa Experience» it would be nice if you had such… There is nothing worse than getting out of your massage feeling relaxed and quiet to only hear the never ending chatter of the front desk around the corner while you are «treated» to basic water from the tap (of course in a «fancy» water holder – nope, no lemon, cucumber, not even a leaf of peppermint) and Red Rose tea from the original box with no sugar, no cream, no stirrer, no napkin, no NOTHING. Not even a piece of fruit to nibble on as you wait for your next treatment. In fact, when I did ask about fruit (so I could let my friend know), I received the oddest explanation: «We don’t provide it because of allergies» but you can bring your own lunch/​fruit/​ect. As well, there is NO reading material of any kind (magazines, NOTHING) as you wait for your next treatment… just the Spasation price lists (to make you more anxious as to why you are paying as much as you are for what you are NOT getting, unfortunately, as a «total experience»). Wow, wow, wow.
I did get offered the «membership» that others here noted… it is simply a «membership» that gives you 10% off on product you purchase from them.
Unfortunately, I will not be going to this salon for any treatment of any kind since to me, at this rate, it is a «service» salon wrapped in a «fancy» salon wrapping – the front end with its stone counter and big windows is nice enough, however, what matters is what is in the back end where the treatments (time and expense) are being spent that matters. I will say that the Staff is very nice, however, because they are not so busy, they have a lot of time to chat and this, unfortunately, isn’t a great thing for them or the people there getting their treatments and wanting to actually «relax» since you can hear EVERYthing about which they are talking.

I’m never really inclined to go back here. Their services are fine, but my god, everything is so ridiculously pricey. I used to get my brows done here, but I don’t go anymore. Their front staff aren’t particularly friendly, and every time I’ve gotten my hair dyed here it’s turned out absolutely horrible. They do a decent job with waxes but honestly, I’d rather be a regular elsewhere that have kind staff. I feel like this location started out very promising but i find it so hard to get past uninterested and snappy staff members.

TERRIBLE SALON !!! The esthetician had my 15 yr old daughter in stripper makeup after being told my daughter wanted a natural look for grade 9 graduation. As I went to pay I asked my daughter if she liked it she burst into tears «I just wanted a natural look not this «was the reply. Eventually I believe a girl named Mya came and took off the drag queen makeup and fixed it. After complaining while waiting on a new esthetician to fix it the original one came out (short blond haired lady) and started telling my daughter (still in tears waiting) how rude she was and arguing saying we asked for a dramatic look !! The worst experience ever !!! I was offered no discount but I truly will never go to spasation again !!! Inferior service at 97 st location as well !!

Received a gift certificate for Spasation. Booked an appointment for a hair cut… I was offered tea and promptly seated with a hairdresser. She was cheefrul and kind, but did not really listen to what I wanted. I specifically stated I didn’t want wispy layers as I have thin hair and that makes curl tend to frizz… I only wanted chunky layers or no layers at all. Well… within a second she had a razor out and had started layering my hair exactly how I didn’t want it. There was no point… it all had to be done, so I just let her do her thing. At the end, she must have mentioned her name to me 3 times to ensure I would «book» with her again.
Overpriced and I didn’t receive what I asked for… Alas, another bad haircut that will take some time to grow out!
I realize that each service received is individual and my rating of the salon cannot possibly reflect the service everyone would receive here… but this was my experience and I don’t plan on returning.
Also, upon leaving I was pressured to buy a «membership» which I didn’t do. How strange? A membership at a salon?!?

I had my first professional waxing done at this location, and I am never going back.
The waiting room was very nice, but even the sophisticated dim lighting, well-​stocked magazine rack and tranquil music cannot make up for the extremely poor service and disorganization I experienced.
Don’t get me wrong, hair removal is never a pleasant experience and I WAS expecting the worst. But having visited other spas since, I now see how Spasation PALES in comparison.
My waxer was the opposite of personable. She made a rather offensive comment towards the beginning of the session, and her technique was very poor (at the time, I thought all waxings were that miserable. Needless to say, they are not). She only used soft wax (as opposed to a combination of hard & soft wax), which caused unnecessary pain and compromised the end result. Her waxing also drew blood — something that I have NOT experienced since.
On top of all that, I was treated rather rudely at the reception desk. It was the most disappointing and uncomfortable spa experience I have ever had.