TD Canada Trust

I visit this branch the most often as it is close to home and open late. This location is clean and tidy and I rarely have to wait more than a few minutes to complete a transaction (either in person or at the ATMs in the entrance). Staff have always been super polite and knowledgeable. The one thing I don’t like is that staff almost always ask me random personal questions (e.g., what I do for work/​school and so on) and then their eyes glaze over during my answers. I think it’s probable that they are trained to feign interest. Honestly, whether or not the interest is genuine, I’d rather skip the small talk and complete my transaction without the awkwardness. That being said, this is still my favorite location to do my banking and overall I’m very happy with the quality of service.

I do all my banking at TD, and have for years. I went into my regular branch today and was treated with such respect. I opened up a TFSA and had a bunch of questions. The male teller was super awesome at answering everything that I had questioned, and made me completely satisfied in my choice. I have dealt with other tellers before and have been treated with the same respect and knowledge. TD will always be my financial institution of choice.

For all the annoyances this branch has to put up with (Occupy Edmonton stringing up a banner, random a-​hole throwing a rock through their window, and the general misfortune of being on Whyte), they sure know how to keep things positive. As a previous TD employee back in the day (not at this branch), I know that the company itself has some very high standards for its customer service training. Some locations live up to them, and others don’t. This one definitely does.
I don’t know how this branch manages to never be busy when I come here but maybe I’m just lucky? I usually end up being helped by the same two CSRs every time I come in and they are always friendly and attentive. I really appreciate it when someone at a business I frequent regularly actually makes the effort to make a connection beyond the transaction. It makes you feel like more of a number when they recognize you and refer to previous conversations.
The one time I had an appointment with the sales side to deal with a business account was efficient and stress-​free. Besides doing what we came in for, she made sure to look at our accounts to ensure we were getting the best possible service. As a side note, after comparing the various accounts available for not-​for-​profits at the major Canadian banks, TD’s community accounts are definitely the best value for your money.