The Divine K9

We took our cat here for a lion cut. Eventually.
The first time they cancelled the day of. Things happen, fair enough.
A week later I arrived with my cat at the agreed upon time, 3:00pm. The individual at the front desk indicated that they were closed. I said that I was here for my appointment which had been already been re-​booked. She said that it wasn’t in the book. She was not very apologetic but I agreed to reschedule, for a third appointment time, the following day.
I called the morning of to confirm that the appointment was in the book at that a groomer would be on hand. I was told rather curtly by the person on the phone that she was the one that I’d talked to the day before and that she was only working until 1:00 but was coming back in for me. I certainly didn’t need her guilt trip about having to come back in when it was their fault for cancelling twice.
I arrived at the agreed upon time and left my cat for 40 minutes. When I returned I found that the groomer had given our cat the worst lion cut he’s ever received. There were little tufts of hair remaining on the belly and legs. The mane also had a big nick taken out of it which the groomer blamed on the cat moving his head. Not a huge deal, hair regrows, but still not near the quality of grooming that I’ve received elsewhere.
Now it was time to pay. She said that she’d given me a 15% discount for the inconvenience, then proceeded to charge me $ 110 (the original quoted price by the way was between $ 100 and $ 150 depending on the cat). That’s $ 20 more than the most expensive groomer he’d had elsewhere, even with a supposed 15% discount.
Needless to say, we will not be going back here. Bad service repeatedly and very little done to rectify the situation and the considerable inconvenience caused.

We started bringing our puppy to divine once a week and he loves it! He gets such a work out when he is there, that when he comes home he sleeps for the next day. I know that they treat the dogs well because when we drop our puppy off, he is so excited to see them. They have helped with training our dog to go outside by taking the dogs out every twenty minutes. In the summer they bring out pools for the dogs to play in. The facility is still kept very warm in the winter even with taking the dogs outside all the time. My dog is only 3 pounds, and when I picked him up on the coldest day he was nice and warm.
Divine is a great place to send your puppy for a play day when you are going to be working late!