This Home Depot is 5 minutes from home so it is the one that I will always go to, no matter what the service(or lack of service) there is. Most of the time its very good, and everyone is trying their best. Then, there is the small percentage of times where the service is non existant. I now am just trying to time my trips there, going mid week, early morning, or later in the day. The guys in lumber were great, and since I was making so many trips there, they were always interested in the progress of my project.(I was building a deck on my own and I am a woman, hard heavy work, but looks awesome!) I even brought in pictures for them to see!
Alicia C.
Rating des Ortes: 3 Edmonton, Canada
I’ve been to this Home Depot location twice in the past week. As far as Home Depot’s are concerned, they’re about average. On my first visit, I was looking for a very specific door knob set that I had seen online. According to the Home Depot website, this store had it in stock. I was unable to find the set in the store, so asked an associate in the department. He looked it up in their system and it also said it was in stock. He ended up walking me through the whole store looking for these sets, of which they were suppose to have 24. When he couldn’t find me he essentially told me «too bad, now go away». I demanded to speak to a supervisor. It turned out the associate I was speaking to was at the end of his shift, so he directed me to the associate who was coming in shift next. This second associate pretty much did exactly the same thing to try and find the sets, but he also looked in their store room. He also had no luck at all. He looked up other Home Depot’s and suggested I try one of them. In the end, no one at this store was able to find the product their website and system claimed was in stock. And no one offered me an alternative solution. On my second visit I had a question about the hardware on my storm door. I wanted to replace the handle and lock set. It turned out the door was from Andersen, which is only sold at Home Depot. But the replacement storm door hardware they have doesn’t fit Andersen doors! When I asked an associate in the doors department, he had to double check their in stock hardware before believing me, and then was confused. He claimed to have never heard of someone wanting to replace the hardware! And had no idea how to contact Andersen to ask. He ended up giving me one of their brochures and I looked them up online. According to their website, not only can a customer order replacement parts, but there’s even a specific section of their website for Home Depot associates to order these parts. Apparently he had not been trained in this … All in all, I love Home Depot but this particular location has had a couple issues with the associates. So I’ll probably try to stick to other locations where I’ve had better experiences.
Brittany K.
Rating des Ortes: 4 Edmonton, Canada
This is my neighbourhood Home Depot and while I’m not very skilled at anything to do with home repair, I don’t mind coming here when I have to. I had the joy of opening up every single part to come with my Ikea wardrobe set only to realize there was no Allen Key included! Luckily, Home Depot carries them, and the staff knew just were they where. Hooray! I’ve also come by to get extra copies of my house keys made when we’re going on vacay and we need friends to come by and water the plants/play with our needy cat. They do it for pretty cheap and it doesn’t take long at all to cut the keys. Once we buy a real house, and it actually needs real repairs and renos, I’m sure I’ll be using the Home Depot’s services and products much more.
Phil W.
Rating des Ortes: 4 Edmonton, Canada
Home Depot is my go-to store for all of my home reno projects. Whatever I need, they have(or can get, or have delivered). The staff don’t stalk you, but there is always some one around to ask questions or get advice. Which I recommend you do — the staff here are very knowledgable and always willing to help you out, and if they can’t they will find you someone who can. A lot of the the staff are actually retired tradesmen, so you can rest easy that the advice they are giving is probably as good as you can expect anywhere. My only complaint is that if you do require assistance, make sure you have a lot of time because, like many retirees, these experts like to talk.
Gord L.
Rating des Ortes: 4 Edmonton, Canada
The Home Depot is a horrible place if you’re looking to buy a home(they don’t sell them), however, it’s an awesome place if you’re looking for things to go inside, or outside of the home. I used to HATE coming to The Home Depot because I always got lost in the store. That’s changed since I bought a house and started some minor renovations; I know where things are, and I look forward to visiting the store. I find it’s best to go during the day if you may need help with something, as there are fewer staff in the evenings, and they don’t seem to know quite as much if you need advice. I’ve also discovered a little tip about The Home Depot, which is the reverse for nearly every other store; if you see someone wearing a «I’m New & Training» button, ask them if you need help finding something in the store. These are people that have just learned where everything is, and they remember it all, at least from my experiences dealing with 4 different«new» people, including one today. I love going to The Home Depot to buy things for my house, and hopefully you will too.
Robin S.
Rating des Ortes: 3 Edmonton, Canada
Home Depot is Home Depot — a warehouse-style shop with concrete floors and building supplies lining aisles up to the high ceiling. They’ve got everything you could possible need for building projects, home reno and yard work, but unless you’re a pro, you’ll probably need a hand finding what you need. I visited this location a few days ago to find some kind of bracket I needed for hanging blinds, and there were, like, two salespeople on the entire floor. No one ever did have the time to help me find what I was looking for, and my efforts searching through the wall of screws, bolts, and brackets were fruitless. I remain blindless — for now. However, my houseplants are now happily repotted in an organic soil mix, so the trip was worth it anyway.