U-Haul Moving & Storage at 50th St

I tried to have a hitch installed too many times to no avail. Given too many excuses on why they had my vehicle but couldn’t do it again and again and again. They called me several hours later because they couldn’t find my keys, even accused me of not leaving it. Another time, the compressor broke so the power tools won’t work. If my petite wife can change a flat tire on the side of the road without power tools, these «men» should be able to attach bolts and nuts to a hitch as well. Another time they called to say the hitch they brought in was not right for my vehicle, even accusing me of changing the order. Yet another time, the guy committed to work on my vehicle had to stop as didn’t know what to do. Very disorganized and unprofessional. The owner should realize this isn’t a staff problem but a system problem. Don’t go into business if you don’t know what you’re doing. If you can’t support and train your people, you’re bringing down the brand for all locations.

This place is a nightmare. I had to drop a trailer off here on a Saturday morning. Dropping it off on time is usually a quick and easy process. But they only had two staff working and a lineup of customers that went out the door.
The guy who eventually helped me had an incredible amount of trouble with the computer system. The simple task of dropping the trailer off should have taken just a few minutes as I returned it prior to its return time and it was prepaid. But it ended up being 45 minutes of frustration.
Not the greatest ambience either. Two guys were fighting and pushing each other in the parking lot. My imagination believes most of the other patrons were getting trucks so they could skip town to dodge law enforcement or renting getaway vehicles for crimes yet to be committed.

They called me stating that I did not return the trailer I had rented which I promptly returned the call stating that I had the night before after hours and put it exactly where the girl told me to. The girl on the phone stated she would look into it straight away and would have someone call me back asap. No one ever called me back. Also the guy who was supposed to help me hook up the trailer to the truck had no idea what trailer I was even supposed to receive or how to hook it up. It took a ridiculous amount of time to be helped as he just wandered around the lot aimlessly instead of asking for help as he clearly had no clue what he was doing. I will never use this location again and will be sure to never recommend it to anyone.

It’s really sad that this location is actually still open. I had my ubox to be shipped to this location. Whole moving was delayed becasue they could not be reached by shippers. Shippers ended up sitting with my box for few days in Edmonton simply becasue they can not contact this location to drop the box in the storage. I ended up asking shippers to send my box to different location where they at least receive their phone calls.
Extremely frustrating experience and I really think this location should be closed if they can’t even deal with phone calls.