UPS

Avoid using UPS if possible!
There are 3 reasons for my 1 star:
1. If they are the courier for any orders you do from the States, prepare to be screwed majorly over brokerage fees. They can basically charge whatever they want.
I ordered some men’s cologne from the States because they were way cheaper than here. I figure at most, even a charge of some $ 10 – 15 brokerage fee, I’d still save money. I was actually charged over $ 40! You don’t know what it will be until you go and pick it up.
2. They are terrible at delivering things. They seem to deliver during the day when people are at work, that is if they even really tried to. I waited around all day for an ottoman I had ordered, since the tracking said it was in Edmonton and would be delivered next day. No knock at door or phone call, yet, I found a sticker at my door saying they missed me and I would have to pick it up! Ended up having to borrow my parents’ SUV, as it wouldn’t fit in my car (hence the reason I paid for shipping and delivery to my house).
3. Sometimes for smaller items, they will just drop it off at the door. I ordered a mini PC from Amazon and a mini keyboard, both from different vendors. Well, to my dismay, the mini PC was going thru UPS, while the keyboard was Canada Post. I was paranoid about UPS just leaving the package outside, at least Canada Post would either put it in my community post box, or take it back to the nearest postal store for pick-​up. Well, came home today and found the PC left on my porch. I live on a busy main street and there are also contractors doing work around my house, so it easily could have been stolen. I’ve heard of people following UPS trucks to wait for them to drop off items, then steal them. So this is just a word of caution.
Overall, I would recommend if possible to only order if it is going thru US Postal or Canada Post. I’d even take Purolator over UPS. Unfortunately sometimes there is no choice of using someone else, if the place you want to order from only uses them as a deliverer.

Bad and have gotten worse (didn’t think that was possible). The driver in my area no longer makes delivery attempts, nor does she leave notices, but instead drops off at the nearest UPS Store and skirts away hoping no one will complain. My last Amazon package was 4 weeks late, and took countless emails with UPS Customer Service and a formal complaint against the driver until… voila, the package is outside my door the next day. Figures.

UPS is a total joke! I apparently have offended them by telling them that they where WRONG about where they deliver (which they where) resulting in them NOT returning my phone call and not keeping me up to date regarding my package. The fact that their employees don’t know where they do and don’t deliver speaks for itself. I’ve had two separate delivery dates which on neither dates did they bother to show up. Excuse after excuse with them.

UPS is constantly losing our packages, every time I receive something I am missing AT LEAST one box out of the shipment if not FOUR of them. When I have shipped with UPS in the past, they have taken over a week to deliver something between Edmonton and Calgary because their delivery drivers are too lazy to make it on time. «missed delivery» five days in a row… What kind of excuse would you have for that?!
When i schedule pickups they never show up, and if they do it is four hours after my scheduled pickup. WHAT ARE YOU DOING OVER THERE?! Quit losing all of my stuff and show up on time for once, you’d think it’d be something they strive for as a courier company… but no.

What a joke, they have my correct address but yet they are unable to deliver my package and they keep writing silly excuses on the tracking page.

This place is terrible. When I ship something international air service out of grande prairie this facility forgets to process and ship my express letter and literally loss it. So every time I ship something I have to call ups a day later for them to find it.
I wish ups would launch an internal investigation on this place. I so wish I could use fedex to ship from grande prairie.

1 — Charging the foreign sender upfront delivery fees
2– After delivering the package in the US charging us Brokerage Charges (no duties just charges) we never agreed to is a fraudulent, deceptive practice.
3 — I won’t use the company again if I have a choice
4 — Terrible attitude

UPS is a joke. They HAVE to be the worst shipping service available. Hey, here’s an idea, if the entire COUNTRY loathes you because you’re so backed up and people aren’t getting their packages, STAY OPEN ON THE WEEKENDS AND DELIVER, at least until you catch up, right? Common sense?
I wouldn’t mind so much, if they were HONEST, but I can’t count how many times they scanned false delivery attempts and the latest joke is that they scanned that I requested a hold so I could pick it up!!!
They’ve had my packages for over 2 weeks now with no end in sight.
Complete travesty.

UPS (in general) and this location (specifically) should be avoided at all costs.
Any amount you might save in shipping will be eaten up quickly between ridiculously high brokerage fees and any stress or time dealing with their incompetence.
Some examples:
1. despite THREE requests from the shipper to hold the package (they don’t accept them from the consignee until a delivery attempt has been made), they were still loading it onto a truck for delivery. This is after a UPS rep had confirmed it would be held, some 14 hours earlier.
2. a trailer was «too late» to be sorted, when it arrived at this location at 07:30. Even CanadaPost would have had that unpacked and out for delivery the same day… need I say more?
3. the package’s delivery standard was three business days. It took them seven. Immediately after acceptance, they downgraded the service, because it wasn’t available to this destination (here’s a hint: don’t promise something you can’t deliver when someone gives you all the info)
4. despite being only behind one person, it took 35 minutes from when I went in the door until I had my package — they are grossly understaffed here.
For those of you who are unlucky enough to have to deal with this location of UPS: as you’re going down 68^th Ave, look for the «Trek» sign. Turn in here and go south between the buildings. When you are in front of the next building, turn right (west) and watch for it – it’s the second-​to-​last storefront… and they’ve got VERY small signs.
As noted in one of the pictures, the doorway (and also the «customer only» parking) is often blocked by their delivery trucks.
ALSO: if, by chance, you have to pay them for something, they do NOT accept cash. Drivers accept credit /​cheque, the depot will also take debit.

I recently ordered some items from a website that had UPS as their only shipping option. To my delight, the package was delivered across the country in only a few days.
Unfortunately, whoever delivered the package (a huge box) just left it on my front step when no one was home. Luckily someone in my family came home early and brought it inside! In my neighbourhood there is a lot of petty crime, and just leaving your car door unlocked is pretty much guaranteed to get your stuff stolen. (Actually, on one occasion, someone tried to steal something out of my friend’s car while we were still in it!)
I can’t believe someone would just leave something out in the open with absolutely no security! I’d rather just go pick up the items myself at the UPS warehouse if that’s what they’re going to do.

Twice I have puchased something internationaly and had it delivered with UPS, and on both occasions I recieved a notice saying I was not home, even though I had spent the entire day by the door. There was no knock, they never rang the doorbell. I honestly dont know if they expect you to sit with the front door open to catch them in the act of walking up to the door with the notice to get your package or not, but thats certainly how it seems to me.
I would recommend literally any other service than UPS

Hands down the worst service ever. If you can get Canada Post or Purolater to deliver to you. I cannot even get them to alternately deliver any package to my Nan. Remember Kramer and the Cable company, well your Kramer and the Cable company is UPS

I really dislike UPS and this location especially. First of all when the weather is bad they lie about delivering packages. I work from home so when they say there is a failed attempt even their office staff wonders how that could happen.
This location is tiny and has 1 staff at the pickup. I have always been kept waiting and if you have never been there before good luck finding it.
Lastly why when there is a UPS store 2 blocks away must I drive 15 minutes to pick up a package.

When I got the call from UPS, I thought I was going to be in trouble. I had gotten the delivery slip — OK, I had gotten both, erm, all three of the delivery slips. Aaaaand I never went to go pick up the package. So, needless to say, when they finally called me three weeks later, I thought I was going to be in big trouble.
And then — surprise! They could not have been nicer. They left a sweet message, then gave me directions when I called back in addition to promising not to ship it back to the USA, even though they were supposed to. I’m pretty sure the girl on the phone even called me «dear.»
This place is really hard to find (turn onto a road with no signage, then the first driveway, second warehouse past the field in the back) but it was worth it to pick up my book and say thanks to the staff.