427 Auto Collision

I do not recommend 427 auto collision because of their lack of attention to detail I had to return my car 2015 Audi A3 twice.
They forgot to tighten the headlight mounting brackets I noticed it when they started bouncing around on the highway
There was overspray all over my car which they did not clean off only the section that they repaired was buffed out. The right front fender was where they repaired the car the front door sill was completely covered in overspray which I had to return to get buffed out which I could not do myself
This to me is sloppy and extremely lazy workmanship. I feel it’s not right, for me to have to drive 40 km each way each time to get what should’ve been done in the first place
But I do have to commend him for giving me gas card gift certificates for the drive down

I recently had a rather minor fender bender and brought my car in to 427 Auto. I met with Neelam who was extremely professional and courteous. She assessed the vehicle and made an appointment with me to bring in the car on a specific date. She coordinated the entire repair with my insurance company and also arranged for my rental vehicle with Enterprise rent a car. They have an Enterprise counter in-​house. Having all the services under one roof really does make things very easy.
Whenever I sent an email inquiry to ask about my vehicle, an update was provided very soon. Even though repairs can be delayed due to parts and availability, I always appreciate a speedy reply with accurate information — this is where this place shines.
Lastly, the repair was done extremely well and the car was cleaned inside and out. If I ever need any work done or need to refer a friend, this is absolutely where I would send them.

I picked up my Volvo today and am very satisfied with the results. Neelam is wonderful to work with. She is a very caring, comforting, helpful and efficient. I greatly appreciate her professionalism and friendliness and would recommend 427 and Neelam to anyone.

First the good:
The back of my car appears to be repaired very well after I was rear ended. They even vacuumed out the Christmas tree needles from the back of the car. It came back way cleaner than it left. The work was also done a day or so earlier than they quoted.
Now, the bad:
I got in a 7 car fender bender. After talking to my insurance agent, I determined I probably did not want a body shop to fix my front end damage. I was one of 7 cars that rear ended each other, and my car hit the one in front as well as getting rear ended. The only damage I caused on my front end was a cracked grille, and the car in front of me that I hit had no damage whatsoever. So much so that we high fived and he congratulated me on my luck, then left. The damage on the back of my car was more severe, and my insurance company suggested these guys. So off I go to 427 Auto Collision to get my car fixed…
First, I had a hard time making them understand I did not want to pay for any estimate on the front end. This seemed very confusing to them until I told them about my $ 1500 deductible. Then they seemed to get it and we set up an appointment for me to drop off my car. In two weeks! That seemed a bit excessive, but I let it go.
Over the next two weeks I stared at the cracked grille every day, and beat myself up over rear ending someone. Every day I would come out of work and that little crack would taunt me, reminding me of my driving uh unprowesss…
Finally the day came when I dropped my car off and picked up my rental car for the week. a gutless soul crushing econobox that vibrated over 110kph. But I don’t suppose that’s their fault… It’s like a back massage I said to my wife. Some people pay extra for that.
They send me an estimate of $ 2100 to fix the back, and $ 2500 after a visual inspection to fix the front. I tell them thanks, but no thanks on the front, and proceed to buy a grille on amazon for $ 100 and research youtube videos on how to install it.
A week after I drop it off, my car is ready to pick up and I show up bright and early to pick it up. They present me with a $ 1500 bill to cover my deductible… Uhhh. No. I tell them to this shouldn’t be the case and they point to a highlighted section of the statement that says I’m responsible for the deductible. I think about telling them that I too own a highlighter, and can print all sorts of things out on my printer at home and highlight them… but don’t. Instead we phone my insurance company and it that sorted out, to which they reply «I guess you’re all set» or something like that. No «Sorry I tried to charge you $ 1500 sir» or anything like that. Whatever, I think. I’m over it; we got the misunderstanding worked out.
Then I go out to get my stuff in my car, and notice my front licence plate is missing. The same licence plate that was below the crack in the grille I’d been staring at every day for 2 weeks. No, they say, there’s no way that we took that off, and we have pictures to prove it. I guess my license plate must have fallen off somewhere between when I left home in the morning and when I dropped it off? Seems a bit unlikely. Anyways. I let it go. New plates are only $ 34, and while it’s a pain that I now need to go change my parking permit, it’s better than fighting with them over it. So, I move on. I have my car, it’s fixed, and I’m happy.
The next day I get an automated text message from them that asks me my opinion on their service. Great I think, I can get this off my chest. It likely will not go anywhere, but at least I’ll have my say. So I click the link to start the survey, and it asks my license plate and postal code. I enter that, and it tells me there’s no record of my car.
And that brings us to today. Me with a fixed car, and a brand new Unilocal account, and you with this account of my dealings with 427 Auto Collision.

427 A C really deserves its sterling reputation. Neelam displayed tact and poise in dealing with a picky and sometimes impatient client. Tom was resourceful in resolving sticky supplier issues. My car was repaired flawlessly. Many thanks for a job well done. 5 stars Paul T.

I recently took my VW Jetta in to have a scratch/​dent repaired on my door and let me just say the service and workmanship done by 427 Auto Collision was phenomenal. I shopped around before coming here and nowhere else has this level of professionalism. Ask for Brandon, he took care of everything and was extremely helpful. I would definitely recommend this place.

Dropped my car off here after someone ran a stop sign and hit my car. Normally I would save my review for after my car is fixed, but I’ve been blown away by how amazing the customer experience has been so far. The receptionist was very professional and kind. I dealt with Brandon, and he has been nothing short of outstanding. He has always been punctual with phone calls, keeping me updated. They had no issue showing me the car before it was done and showing the steps of repair. I had to leave for a business trip during the repair, they took care of my rental car and even gave me a lift home (I live near Square One). From what I’ve seen so far, their work is very good, paint matching very well done. I’m anxious t see the final product and will update when I do. But so far, the experience has been extraordinary!
UPDATE: I have now received my car, repair completed. It looks brand new! As stated before, the paint match was spot on, and the car looks pristine. I hope that I will not need to use a body shop again in the future, but if I do, I’m definitely coming back here. I’m not even consider going anywhere else. As far as body shops go, the customer service, professionalism and workmanship here are unbeatable.

This place was recommended by my insurance, so I brought my Ford Focus here to have some minor damage fixed.
I was told it would take three days TOPS. Nobody called me by then, and when I called and spoke with «Neelam» she could not seem more dis-​interested and/​or distracted and I actually had to go to the shop to speak with her.
Long story short, it took over a week, service was terrible AND they STILL didn’t repair my vehicle properly! I ended up having to bring it to another repair shop and they ended up fixing it. It only took TWO days. Go figure.

This shop sold my wife on their «We are the biggest and oldest body shop in North America» crap to convince me to get my car repaired by them and not BMW when she got in a collision. As the owner of the car I can say that I am very disappointed that they did not repair the suspension damage caused by the accident even though my insurance company shows that they billed them quite a big amount to replace certain parts of the suspension and control arm. I ended up taking my car to BMW and was told whoever fixed my car had no clue as to what they were doing. The ride was terrible when the car left their shop. I dont even think they test drove it before they gave my wife the car back. I ended up spending $ 3000 from my own pocket to get the job done right. I called them a few times and kept being put on hold for different people. I didnt have the time to go into the shop and give them my two cents as their business hours conveniently operate when everyone else is at work. They claim they are the biggest but I have seen bigger and better run shops in the GTA let alone their claim to be the biggest in North America. They use this as their selling point and stoop people into dealing with them. My insurance company refused to get the repair covered after the car left the shop as the time period by which I could take it to BMW was more than what they would cover this shop for. Worst experience. Stay far far away. These guy have tow truck drivers paid off to bring collision vehicles to them. I even got charged an extra $ 300 by their rental company because they couldnt get the job done in time. Net loss for me $ 3300. Do they care? Of course not. They will just put me on hold until I hang up or lock their doors by the time I can get to their shoddy shop.

I recently had a dent on my vehicle. I sent this body shop a few pictures and they quoted me $ 1000 dollars to repair it. Upon reading their reply, I was immediately shocked that the price would be so high. I shopped around and found a body shop that would repair it for me for $ 250. They fixed it in 1 hour and the quality and workmanship is excellent. Please stay away from this body shop as they charge for more than they should. I actually wrote to 427 Collision asking for an explanation and Neelam wrote to me and explained why it was so high because they charge according to quality repair. To be honest, this is probably Bullshit. They are obviously overcharging. They think that we are all stupid. Please everyone be smart consumers. Please avoid 427 Auto Collision.

I actually don’t write reviews typically, so when I do write one there is something wrong. To start it off, worst customer service I have ever experienced. The company makes promises and backs out after they have your business. When the work is not done as promised and you need to come back in, they take there sweet time servicing you and getting back to you because they already know they have your business. WARNING: DO NOT ever take their word for anything even if it is highly rated and recommended by your insurance company.
Tried calling, emailing and escalating the issue with no success. What a scam. I am still waiting with no communication on a timeline, now running on 3 weeks. And to top it all off probably won’t be able to get this work done till next year because of the snow — car goes into storage during the winter. Fully communicated this with them and was promised that the work would get done in a timely manner. Clearly a lie.
Now I’ve been told that my work is considered low priority. Probably because they fucked up and know they already have my business. One thing I hate in life are people who make commitments and fail to deliver, especially when you are running a business.
I’ll go into specifics later if anybody wants.

I don’t usually write reviews but I felt that this company deserved one. My 2010 Acura MDX had major damage and as soon as the car was towed to 427 i felt like I was in good hands. The service rep called me to see if I was ok and to let me know the car had arrived to the shop and kept me in the loop the entire time. When I called my insurance company they asked me which shop was doing the work and when I told them it was 427 they said they told me that they were one of the highest rated shops and that their work was of highest quality out there. When I went to see the car I got to see the shop and was blown away as to how clean and immaculate the place was. I am in sales and deal with people and companies every day and the service and work I received from this company was awesome. I had a great experience and would highly recommend 427 Auto Collision to anyone!

I recently had body work done on my Honda Civic, there was a fair bit of work to be done. The customer service was excellent, from Neelam who was the first person I met, to everyone else I dealt with. I had the complete opposite experience to the person who gave such a bad review about Neelam. I got a call on a Friday to say the call would be ready next day at noon which was earlier than expected; Neelam called me back to say she had googled my address and they would pick me up at home. As it turned out, I received a call from one of the men working on the car to say whatever it was they had last done it was too soon to take it out in the rain that day and could I wait until Monday. This was not a problem for me and they picked me up at the subway station after work.
The job they did was excellent, looks like new. They even shampooed the inside and it smelt like a new car. Certainly the cost was painful, but not a surprise given the cost of auto work in general wherever you. I couldn’t be more pleased with the work and with the customer service I received.
As for Neelam specifically, I couldn’t disagree more with the other reviewer.

My Audi got some warranty body work done here, and the rep (Fil) was incredibly helpful and honest. The place is huge but doesn’t feels like a high-​end dealership and not a grimy garage. There was minor flaw in my paint job and these guys fixed in on the spot before I drove off happy. Overall a highly pleasant experience.