Canadian Tire

better then most canadian tires that i have been to, a huge amount of inventory inside the store, which always seems to be rotating around, generally speaking whatever im looking for is usually on sale, and then when i get up to the cashier the item is further on sale… not sure how that happens, but always puts a smile on my face. the parking lot is massive, and the CSR’s are a good bunch of people with excellent customer service skills. the only negative is finding someone on the store floor is sometimes a bit tedious.
otherwise, im happy this is my local CT :)

Be aware when taking your car into the service center. I went to have my snow tires installed, and the mechanic phoned to explain my tie-​rod was completely shot, and the vehicle was «unsafe to drive» trying to scare me into a costly fix in didn’t need. I went to see my brother-​in-​law who is a mechanic, he showed me everything was completely fine. It’s disgusting that they would try to scam customer in this way.

Pathetic Customer Service !
I called 2 times to confirm they had an air mattress in stock. The first time I was on hold for 20 minutes while the employee in the sports department checked, I was told to call back in an hour. I called back in 1.5 hrs. When I called back around 2pm the same employee confirmed that the mattress was in stock, 10 in total, but that they were on a skid in the back that had not been put on the shelf yet. I asked the employee to set one aside for me, gave him my name and phone number. He confirmed he can’t hold at customer service but would put it on hold at the sports desk for me, I confirmed I would be coming between 5−6pm to pick it up. All was good.
So I show up to the store at 5:45…no employees in the sports area for a good 15 – 20 minutes until I was finally able to flag someone down. I asked about the product since I did not see anything on hold for me at the desk. he brought me to the shelf where they keep the product I wanted to purchase, and showed me the last one on the shelf which had CLEARLY been opened at returned… yes that’s right… and OPENED AND USED AND RETURNED BLOW UP MATTRESS… GROSS!!!
I asked him to check the back again, as I was previously told they had a new shipment in the back, and thought perhaps it was not put on the shelf yet. 20 minutes later he emerges from the back with a stunned look on his face indicating he clearly had forgotten I was waiting for him to check the back for me. he claims they have nothing in the back. I went back and grabbed the previously opened air mattress and brought it to the sports desk so he could scan it to confirm this info. he scans it and the computer tells him there are 10 in stock. I ask him to check again, he refuses. he says «why don’t you just buy this one», I told him it has CLEARLY been opened. I asked him to open the box to inspect the product before I purchase it and he refused to do so. so I did it myself… and lone and behold the protective package inside to seal the air mattress was torn and shoved into a corner of the box, there were parts missing, etc.
I told him i’m not taking the product like this, what if it doesn’t inflate properly and then i’m not able to return it because its already been opened… I asked him to call around to other locations to put one aside for me… a younger female supervisor for the sports department came around, rude as all hell, no help at all, refused to listen to my concerns mumbled «we don’t put sales items on hold» grunted and walked away. At this point I was trying to keep myself calm and collected because it was some other employees fault, not this guy or the supervisor.
I got another store on the phone faster than the employee was able to, apologized to him, thanked him for his «help» and went to the location at Dixie & Dundas where they not only set aside the air mattress for me, but had a FULLY STOCKED shelf!
Queensway location needs to seriously step their game up…
Customer service. FAIL! Professionalism… FAIL! and overall cleanliness of the sports department is shameful!

Being a Dumb American, I don’t have the same cultural bias either for or against Canadian Tire that Lee has. So when he suggested going in here to grab a couple of extra camping pieces, I was like, «sure!»
You see, it’s a novelty to me.
So this is a review of the store part only, I have no experience with the auto service part, which is what seems to be bringing the reviews down on this location. Based on those, I’d probably be leery of bringing any vehicle here.
So the storefront part — the closest counterpart to a US store would be a smaller Wal Mart or perhaps a K-​Mart– you know, Wal Mart without the grocery part attached. It’s got a little bit of everything — sporting goods, car stuff, outdoors equipment. It’s all on the lower end of price and quality. Lee was initially looking for a cheaper pair of sandals, and nothing here really sufficed. I ended up steering him towards Sail, which had a better selection. I think we ended up grabbing a BBQ lighter for the campfire as an impulse purchase because it was cheap, and it is a fidgety lighter that is probably close to being tossed out.
So, I had no problems with this place — for retail, it is what it is and does what it does.

This is a good store. Canadian Tire these days it’s hard to define what their niche really is. Is it sporting goods, garden center, automotive, housewares, every day stuff? It’s like a mix of a Pep Boys, Walmart, Dicks and Bed Bath and Beyond.
Honestly the one thing they don’t have going on here is a pharmacy. Still, this store has a lot of needful things and could be well considered part of the big boxers along the Queensway east of the East Mall with Lowes.
I bought my bicycle here last year in spring after doing some research and shopping around they had a really good deal on a bike that suited me. This time around I had decided to come here for automotive service. I’m not really happy with the dealer in my neck of the woods so much that I’d rather take it elsewhere at this point.
I seemed to have rear suspension issues and they identified my issue and were able to correct it. They also found that I had a nail and bulge on the inside of my left rear tire which I didn’t notice being that the bulge was on the inside. They didn’t have my size tire in stock which wasn’t a surprise because I’ve always had issues finding my tire size but they at least informed me about it.
The wait wasn’t that bad considering there’s no appointment and it was a weekend. I may considering going back to Canadian Tire for future automotive service, depending on what the issue is.

I can go into this store in a relatively good mood and come out snarling. Too many staff milling about doing very little except chatting to each other. Usually, they’re pretty unhelpful when asked a question about an item or its availability. Customer satisfaction is secondary here.

Xiao, I totally agree. Had my oil changed and asked specifically for the fluid levels to be checked. Next day, my «Low Coolant» light came on. I bought coolant and topped it up myself. (no further problems). Three days later, the «Change Oil Soon» light came on. I began to seriously doubt that they had changed my oil at all. When I went back to complain, the service manager treated me like a stupid woman who was lying to get a refund. I then completed the survey as indicated on my receipt and voiced my displeasure. That was 4 days ago. I’ve heard NOTHING from them. I’m over it. NEVER AGAIN.

This Canadian Tire is huge. It has absolutely everything. Spacious. clean and well organized merchandise. I haven’t dealt with the Auto dept, so can’t comment there… but the cashiers are friendly and the staff is knowledgeable.