PetSmart

My original thought was to give this location two stars — but those two stars would be completely dedicated to the shopping experience only.
I have been going here for years to purchase my dog/​cat food, litter, toys etc. The prices have always been half decent and the options were good. The location is prime, right off of the QEW and the 427 is easy access and quite close to both Sherway Gardens and a plethora of other shops. There is always parking available, overall a great location.
Now, to the grooming services. I had previously taken my 7 lb Malti-​Poo in to have his teeth cleaned. The young lady scaled and brushed his teeth and treated him quite nicely (easy to tell as he is insanely anxious and starts shaking the minute he gets nervous). So, my partner and I decided we would take him back last week for grooming. I made an appointment and arrived in advance of my 2pm appointment. I met with the groomer, showed her a picture of his previous cuts to demonstrate exactly what I wanted, and agreed that he would be shaved to a specific length equally all over. The groomer told me that he would be ready around 5pm, and if she finished early, she would call me.
Since I didn’t get a phone call — I showed back up at 4:55pm. My dog was nowhere to be seen and the groomer was grooming a different dog and told me he would be a few more minutes. I told her that it wasn’t a problem and agreed to grab a coffee and pay for the groom while I waited. I returned at 5:30pm, and still did not see him. The groomer saw me and went to the back room and brought him out and he had barely even been started! Long story short, I didn’t leave the store until 6:20pm with my dog shaking like a leaf, since the groomer was rushing to finish, she was aggressive with him and did not complete him. When I asked for it to be corrected, they said they didn’t have time — so the manager, Melissa, refunded the cost of the groom.
I would be weary of going here for grooming as they take the dog to a back room which you cannot tour and they are left there for a long period of time.

We frequent this petsmart location regularly for their great selection on items. They are close to sherway, Walmart, and really convenient while trying to get all your shopping done and get the quick guilt gift for leaving the dog at home. We have had only good things to say about this PetSmart location until today…
We booked an appointment to get our 20 lbs dog’s hair cut. The price quoted was $ 60 for the bath, haircut, cleaned ears and clipped nails. It sounded like a great deal. We went in for our appointment and were about to hand over our dog when we watched one of the very docile dogs being treated quite horribly. One of the groomers took it upon herself to yell at this dog and forcibly push it about 3 times while trying to work on it.
We watched this behaviour and decided that this certainly wasn’t how we wanted our dog to be treated. We understand training and the absolute need for dog discipline. Our dog is quite well trained and we are stern with him when the need arises. This was not a training moment nor an issue of discipline. It was simply a case of what appeared to be a frustrated employee make an already uncomfortable and stressful moment for a dog into an even more stressful one.
We left and asked that our appointment be cancelled.
I’m not here to tell you not to go to PetSmart or to tell you that I won’t be going — I will go there and I will use the store for purchases. This one employee has given me as a potential customer a reason never to use the grooming, hotel or daycare services at this store. I did however, speak to a manger named Tammy who genuinely seemed to care about the issue and assured me that she would take corrective action.
I gave this review a one star because this isn’t a place where clients speak for themselves. They are dogs who love us and are loyal as hell. No one should teat them improperly.

I go to this Petsmart only because I find their store brand cat litter is the best. Plus, because I’m such a softie when it comes to dogs and cats, I always get to make a little donation to shelter pets when I buy the litter. AND there’s always cute dogs in the store shopping — those are the things I like!
What I don’t like is that they always put the cat litter way up high on the shelves and cat litter is NOT light! My pet peeve (pardon the pun) is that it’s ALWAYS a long wait just to check out. I don’t get it but everyone that shops there regularly will say the same thing.

This location is in a convergence of strip malls near Sherway Gardens which is tough to find if you don’t know the area because its surrounded by highway ramps
Also, its so busy here I would avoid it unless you are around early morning or any other slow period.

I needed a new type of dog food because my little 4 lb dog has a really sensitive tummy. Ceasars wet food was all she would eat and she’s extremely picky. A staff member helped us out and he was extremely helpful. I appreciated this because my dog is like my child and I hate to see her tummy in such a mess. She loved the natural food that was recommended and it was on sale. Prices are great here.

A convenient location just a short drive north of Sherway Gardens at the back end of the Home Depot/​Walmart plaza in Etobicoke. It servicesa large cross section of East Mississauga, Etobicoke and west Toronto.
Lot’s of parking, but fair warning to those taking public transit, you’d be best to take a cab here as the walk/​bike ride is longer than it looks.
We did our initial shopping here for our French Bulldog puppy, and it certainly paid off big time, especially when we dropped the $ 20 on the puppy kit which pays out in dividends in discounts and deals over the duration of your puppies first year. Discounts on toys, beds, supplies, food, treats, classes and grooming!
I found the staff here to be so-​so in terms of their helpfulness, some are extremely knowledgable but with that comes some very strong opinions and I even detected a hint of condescension in some responses when I challenged them based on my own experience as a dog owner. The other side of the coin is employees who basically know squat about anything to do with pets. It’s a fine line but you’ll see what I’m talking about.
I’m reserving judgement on their puppy classes and their grooming/​PetsHotel services until we make use of them in the coming year. I’m hesitant based on the reviews given on them thus far, but we will see.
Aside from the large selection and puppy pack, their rewards system is pretty awesome and saved us a solid $ 50 on our initial purchase of supplies.
We’re likely going to be PetValue shoppers in the end as they carry our preferred puppy food, but as I mentioned I look forward to exploring the rest of their services soon!
3 Paws Up from the Original GTA Unilocaler himself — Opie!

The worst grooming service ever had .when I dropped my dog with clearly mentioned bichon cut, not too short (medium length 3 from 1 to 5). Then just see the picture how my little was cut, an ET style instead of bichon cut. «very well worth the price 64 dollars» my first time in pet smart and last time definitely

For me this petsmart has been one of the best places i’ve ever taken my dogs. I used to take them to Richmond Hill petsmart which was also wonderful to my dogs, but i moved so I started taking my dogs to this location. The staff there genuinely love my dogs and treat them like their own, and they go above and beyond whats expected. One of my dogs is 16 so shes really old and starting to get super finicky about what she’ll eat so i’m going through a lot of trial and error, and the staff took it upon themselves to try out (with my permission) something new that she scarfed down which was awesome because its hard to keep weight on her, then stayed late to take the time to make some recommendations and give me some ideas for getting her to eat more and giving her things with more calories that are healthy. My vet hasn’t even gone to that extent. I absolutely trust them with my pets and i feel very secure leaving them at doggy day camp, boarding at the pet hotel, and also the groomers are wonderful, they understand all my dogs quirks and are just fantastic, i can’t say enough about the staff. and as a pet mom who only has furkids that’s a huge weight off, thanks so much petsmart for providing such a wonderful place to take my babies where they are safe and loved :)

Good and bad news here.
This is our go to Petsmart for our french bulldog. We go here close to once per month to get his nails ground — always available by walk in and we rarely wait long. They are very professional in the grooming department!
Sales on dog food are always on here so check the website or Flipp app before going!
We did board our dog here once for 2 nights when we got married and will never do it again. Our boy knows not to «eliminate» indoors and yet the bathroom process for dogs here is to be walked around a room to go to the bathroom (number 1 and number 2). My dog didn’t poop for two full days as a result and no one thought to take him outside to see if he would go. This is a ridiculous policy to me, it was also the middle of summer so no reason not to take him out. We were very upset, the minute we left the PetsHotel he went in the parking lot, poor thing was holding it for a long time.

This location never carries enough cases of wet cat food. Specifically Royal Canin, Nutro, Science Diet,
Please stock more, because I prefer to buy more than one case at a time.
The staff also have trouble checking the back room for any extra cases. But that might just be because they are lazy and do not know what customer service looks like.

I am a big fan of this PetSmart location. Ever since I got my puppy last fall I have found the staff extremely helpful with questions and recommendations for my dog. I have used the Pet Hotel here a few times and my dog always seems super pumped to go & play with his doggie friends at the Doggie Daycare they offer also.
Yesterday I took my dog for grooming and they did a fantastic job. I really like the fact that you can see what’s going on in the grooming room. I want to make sure my dog is comfortable and not scared, and being treated properly and that is why I chose this place for grooming instead of another dog spa.
It really makes a difference with staff that love dogs and it is extremely comforting to know that my dog will be well taken care of if I leave him there.
It’s also super convenient because it’s a 5 minute drive from Pearson Airport so it’s great they have a Pet Hotel that my dog can stay at when I am out of town.
They have a pretty great selection of dog toys & treats & supplies. The only negative thing I have to say about them is they don’t have very many clothes options for large dogs. What can I say, I like to dress my dog up in shirts sometimes and I can’t find items large enough for him at this location. Everything else about the store is excellent.

I like this PetSmart location– nice and spacious and never crowded. This is where we get everything we need for our cat Terry. It has everything from Royal Canin food, World’s Best litter powder, treats, grooming products, toys, scratching posts, etc. It’s also clean and odor-​free and the staff are always wonderful.

Recently started fostering a large pup and needed a larger crate for her so I called around to one or two locations to check availability.
Girl who answered the phone was prompt and concise with providing pricing and making sure they had what I needed in stock.
Was able to check out quickly, the cashier even got someone to carry the crate and load it into my car for me — always appreciated.
Even when I lost the receipt after the fact, I was able to call in and have them put aside a duplicate for me. Very happy.

I would never go back here for anything. I took my dog here in February to get her nails clipped and the next thing I know, she was running around the store loose!!! The «groomer» lost control of my 16lb dog! She could have run out the doors and got hit by a car. I spoke with 3 different managers at the store about the situation and all they did was defend their security policies (which FAILED) and apologize. They said they were looking into the situation but when they called to follow up, would not give me any explanation as to how it happened. They don’t want to admit fault. They said it takes weeks to do an investigation (all they had to do was watch the security tapes) and I am STILL waiting for them to call me to tell me what happened.

I came here to look for a dog sweater as a gift. In the process of finding a sweater, I looked around at other things and asked questions.
While the sweater selection was a bit picked over at this point in the season, the service was knowledgable and helpful. The store was clean, well-​stocked, and well-​organized.
As dog owners came in with their dogs, everyone (including the dogs and staff of Persmart) seemed excited.
When I checked out, the staff member who waited on me was curteous and professional. I am glad I found Petsmart.

When my cat was alive (RIP, Emily). I really liked Petsmart. They had lots of great name brand foods, toys beds and basically everything a pampered pussy could want– at great prices.
Now that I am the owner of a fine feathered parrotlet, I find their avian selection to be lacking. This past weekend we went to look for a larger travel cage for Marvin– something that we could actually use for a smaller cage to house him in when going places and bringing him with us, as he spends a lot of time out rather than locked up. They had nothing but big cages that were over $ 100. Not a lot of selection for food dishes with covers, either. If there’s no cover, the bird can sit with his bum over the bowl and guess what — ? Poop in it. Gross.
It’s nice that they have the in store pet grooming and the adoption center is nice, too. But I think Petsmart is better for dog and cat owners. If you have a smaller pet, you might do better at Pet Valu or Menagerie, which is where we usually shop for Marvin.

!!!STAY AWAY FROM THE GROOMING SERVICES!!!
I took my 20pound cockapoo here for a shampoo trim and clean up. I explained clearly and repeatedly he needed to be brushed out, washed, nails trimmed and 2 months of growth cut from his coat. The groomer had no idea how long that was. I did not want him sheared down, he’s a fluffy dog. I wanted his 1.5″ length cut down to 1″ no shorter. She told me she needs to charge extra for Additional brushing. Extra for nail clipping. $ 9 Extra for conditioner. I asked to see what was included in the $ 60 package? The pamphlet says this package is for dogs who require more brushing and regular grooming (my dog) It also included nail clipping. The $ 9 conditioner is listed as $ 7 but appears on my bill as special shampoo. Weird how a $ 60 bath doesn’t include conditioner? I stressed that his coat was tangled not matted and he needed to be brushed out thoroughly first. She said yes yes yes and wrote it all down. She needed 3 hours but half an hour later she called and said she needed to clip him shorter because the clipper was getting stuck. I said NO! And would come back to see. I returned to find my dog chewed up by the clippers. Sheared down to almost skin in random chunks. Hideous! The big shock was he hadn’t been brushed out at all. She had just hacked away with the clipper. The ‘head’ groomer came over and said he was too matted and could only be sheared. I said ‘ridiculous’ and took a tight slicker brush and brushed through his fur. She took the tightest steel comb and showed me how it stuck in his fur, making him Unilocal!First, if he cries she was hurting him, and she was doing it wrong. Second, with any tangled hair u start brushing gently from the ends to the roots and work your way down to a fine toothed comb. She didn’t understand this at all. Despite the fact the package included lots of brushing and I was being charged extra for even more brushing, the was no brushing. The manager joined and although he said they wanted to fix this his only solution was to shear him. Not once did he or the head groomer mention any brushing or detangling, scissoring or any other professional groomer technique. If I wanted him sheared I could buy myself a clipper for less than this was costing me. The manager promised to call me to make up for this gross mistake but I’ve never heard from him. Now I’m gonna have to pay extra for any groomer to try and fix this mess. It will take months for his close sheared patches to grow in. I’ll still be looking at this mess mid summer. Save yourself the time, money and anguish and take your dog anywhere else. PETSMART dog grooming service is a joke. The only good thing is FIVE GUYS BURGERS are across the street.

I really like the fact that these guys have never carried puppies like other pet stores that shall remain nameless… the integrity is there and I love them! Great prices and selection of things… although they don’t carry my brand of cat food… I’m hoping they will soon! I really like all that they do to help local pets and shelters. I think the reward program they have going is good since other places that sell pet foods don’t offer such incentives. The fish department could be better… but it’s okay. Yay Petsmart! :)