Banco Bistro

First time having brunch at the Banco bistro at Lac Lemay and this will be the last time I ever accept invitation to eat there… the food was dry, stale, and cold… that is for the hot buffet… the cold buffet was dry, stale and warm… not recommended if you want to impress or enjoy… spend your money at the casino if you want to throw away your money… Restaurant not recommended.

I have never encountered such terrible service. I wished to celebrate my birthday with friends and had the necessary reservations made a week prior and provided a small warning that an additional table may be necessary.
It all started going south when we were seated 30 minutes later than the agreed time. The hostess did apologize, which was fine. As we arrive to our table, I realized that three additional chairs were needed. I politely asked the waitress and the hostess if they could arrange to add the chairs to the end of our table to which they proceeded in saying «you had made reservation for x amount of people!» A rude response to which I added that I had warned an additional table may be necessary.
The waitress was very vocal on how she was annoyed, a huge lack of professionalism.
Additionally, when the food arrived, a waiter who was helping kept complaining out loud how he didn’t know who’s food was who rather than politely ask to whom it belonged. A huge disappointment was when a friend of mine, who is gluten intolerant, requested no croutons on her salad. Her salad came to the table… with croutons! She politely said that this was not what she had ordered. The waiter said «just pick them off…» It is quite lovely to know that the staff of Banco Bistro does not take food allergies in a serious manner.
I was horrified, felt humiliated. I would never return and will ensure the people around me never set food in that restaurant.

C’est regrettable. Mais on né peut pas lire le fameux MENU des resto
Donc on va aller ailleur
Bye. Bye

Oh my it’s been too long since I’ve been at the casino to eat. I’d say the last time I was here was for their dinner buffet special. Overall the place still looks the same. Looks like they still do the brunch and dinner buffets.
Upon arriving we were met with the hostess who sat us pretty much wherever we wanted. A look of the menu revealed some interesting choices. At first glance I didn’t see the side tabs so if you want to find a section quick look to the right and you’ll see tabs! Duh! I elected to get the Jackpot burger while my partner today go the Po Boy Chicken sandwich. I was warned about the burger being extra messy as the buns are literally grilled cheese sandwiches. It was suggested I use a fork and knife to eat it which I quickly shot down! The food arrived timely and boy what a sight! You can expect to have to cut the burger in half in order to tackle by hand. The fries were so good and reminded me of the fries you’d get from Vera’s. They were crunchy and crispy just the way I liked it. I was told the Po Boy Chicken sandwich was good and that it reminded them of KFC. I think the reference was a positive one and not a negative as the chicken sandwich was devoured! I loved my burger it was soooo good and yeah it can get messy but it’s still. manageable. Definitely one I’d recommend or even order again! One thing thing was as I was trying to finish off the second half I found that I was having difficulties cause I was getting full. This despite coming here for lunch and for my first meal of the day. A suggestion which came after the fact was it would have been enough even if we had started with an Appetizer and shared my burger. Something to consider if you’re not both heavy weight when it comes to eating.
Our server was amazing and kept regularly checking up on us. In addition to this she was quite personable and engaging. One menu item she brought up that caught my attention was this special poutine that apparently is like 12 lbs! I’m definitely going to try that one next time!
Despite not having been there in a while this place hasn’t changed much with regards to service. I remembered it being very good and I’m glad to see that it hasn’t changed. The menu choices they’ve added are a definite plus. That burger was definitely a jackpot and I hit it without gambling lol Actually I went down and gambled later and lost

Wow. When Noah K and I decided to spend Valentine’s Day at Casino Lac Leamy, I had no idea I would have such an amazing meal. I figured, okay, great, likely a buffet with some decent food, but I was blown away by the food here, as well as the service.
We came around 6:30 p.m. on Valentine’s Day without a reservation, so I had no idea how busy it would be. We checked out the three main restaurants, and decided this was more our style and budget. We were greeted by a friendly young lady who told us it would be about a 45 minute wait, and we decided to go for it. We were given a ticket, and went to play some slots. After winning some money and a short wait, we returned upstairs and were seated almost immediately. The restaurant was buzzing and was pretty crowded, but the service was pretty flawless. The only thing that wasn’t super awesome was how close the tables were (we could all hear each other’s conversations… but I found that kind of interesting, haha!).
They had a special Valentine’s Day buffet for $ 40, but we decided to check out the menu, and thought we might not eat that much food (or we WOULD eat that much food and be so stuffed we would want to go home to bed, hahaha). We ordered a poutine to split, not knowing that the poutine was GIANT, and probably could have been our whole meal. It was basically like a small bucket of delicious fries, mounds of fresh curds and gravy. It was divine. Some of the best poutine I have ever had.
We shoveled that in, and by the time our mains arrived, we were already fairly full. Nevertheless, I chowed down on my chicken wrap with coleslaw and fries, and it was fantastic. I know it’s a simple thing, but every bite was delicious. We also ordered two of their special cocktails ($ 5) which were lychee berry, cranberry juice and vodka. Delish! We are trying to figure out how to make it at home and achieve the same results. Noah K had the Tex Mex burger which looked amazing, and I am sure he will tell you all about it in his review.
Our server was pleasant and attentive and never let our water glasses go empty. Despite the crowd, we never felt rushed.
I’d love to come back sometime and try their brunch buffet. The next time we come to the Casino, I will definitely be coming back here to eat!