Bmo Bank of Montreal

This review is based on an experience I had here about year and a half ago.
My BMO MasterCard was compromised. Due to the postal strike at the time, MasterCard told me to go to the nearest BMO branch to fill out some paper work to get a replacement card. This particular BMO is just up the street from where I live. They were still open for another hour or so, so I walked up to resolve the problem.
Despite MasterCard’s advice, the staff were not advised nor equipped to deal with the matter. It wasn’t their fault, they simply didn’t deal with compromised credit cards, only debit cards. They could have easily left it at that, but didn’t. The teller I was dealing with called MasterCard to ask them what they expected them to do.
To make a long story short, I was there well after closing — and on a Friday night! The teller and I think the branch manager were both calling different numbers at MasterCard to get a hold of someone who could finally get the problem resolved. Even branches get put on hold. :)
There was much telephone tag between the branch and MasterCard, and not once did the staff seem ready to push me out the door to «deal with it tomorrow». They were extremely patient and apologetic for all the trouble the entire time, even though it wasn’t there fault.
They finally got a hold of someone at MasterCard who verified who I was based on my identification that I showed to the branch employees and arranged for the replacement card.
The service I received here was without a doubt as good as it gets.