LensCrafters

Absolutely AWFUL.
I took a pair of vintage glasses here to have the lenses replaced with sunglasses lenses. They told me vintage glasses were ‘at your own risk’ because they can’t promise they won’t break them trying to get new lenses into them. I understand that. I agreed to the terms. I asked them not to clean them, because they had rhinestones and I didn’t want them putting chemicals near them.
I came back several days later to pick up my glasses. The clerk presented them to me smiling; I paid for them and walked out of the store. A few steps down the mall I noticed there was something funny about the colour of them, like the paint had been rubbed off. I walked back in the store and asked them what had happened. At that point I was told that they had cleaned my glasses with a spray that was ‘safe for all modern glasses’, but apparently it had taken the paint right off of my vintage ones. Here is my problem.
1) I had asked them not to clean my glasses and they did anyway
2) I went and picked them up and paid and was not told that there had been a problem. The clerk just smiled at me and let me walk out of the store with them, hoping I wouldn’t notice the damage
3) IF YOU NOTICED THE PAINT WAS COMING OFF THEM WHILE YOU WERE CLEANING THEM, WHY WOULD YOU CONTINUE? So instead of the paint just being damaged in a small area, they must have seen that there was red paint on their cleaning cloth, but they just continued to clean the entire set, removing a lot of the paint.
That is ignoring the customer’s requests, piled on top of lying, piled on top of stupidity.
Absolutely everything about this transaction went from bad to worse. I even called the manager afterward to complain that I was basically lied to, not told about the damage and they let me walk out of the store, smiling all the while like Cheshire cats, letting me believe that my glasses were perfectly fine. The manager didn’t care at all, saying that vintage glasses are ‘at your own risk’. I KNOW THAT, but I don’t appreciate Lens Crafters ignoring my requests, unnecessarily damaging my glasses with utter stupidity and then lying to me about it. However, my phone call got me absolutely nowhere.
I tell you this as a cautionary tale; do not, under any circumstances trust lens crafters with your glasses.