Porter

Firstly, great service by man at the desk– was great in answering all my questions.
Porter has been the first of many airlines to introduce the paying for suitcases. There’s no longer one free bag. So you have to pay roughly $ 29 for a standard suitcase. I wasn’t really prepared for that… I got a cheap deal on the round trip but paying $ 60 for a suitcase both ways isn’t ideal.
Boarding now– I’m off!

This rating is down one star, and that’s because they just introduced the «American» fee of $ 25 a bag for checked baggage. (Really? The hundreds of dollars you charge me to get to Toronto is not enough)
But how can you rate a friendly, small business feeling company that will feed you (crazy thought rest of the aviation world) and give you free booze on their flights?
If you’re really smart like we were for our Ottawa trip (and know what your trip dates are) you can usually take advantage of their 50% discount weekends. just be sure to follow them on twitter.
EVERY ticket holder gets access to the elusive lounges. and is made to feel like the elite. without causing a class war. (Thank you again for my dad who raided your supply of roasted almonds.)
They are a great service with a old style feel back to the way air travel should be, cheap, friendly, and treating everyone as equals.

Every time I’ve flown Porter, the experience and service has been exceptional. It’s just such a pity that they have such a limited number of routes. It is growing, but slowly. So if Porter flew more routes to the places I regularly fly, I would fly with them every time, no doubt about that.
I also wish they would expand farther to the west of Canada instead of to the US like they are doing now (or even better both). Canada has two airlines in cahoots that have a strangle hold on Canadian domestic flights, and as such maintain nauseatingly expensive tickets.
So we need a third airline to challenge the status quo of the domestic market, far more than we need an airline taking on the US market first (US airlines fly these routes too so WS and AC don’t have as much of a monopoly on the transborder flights)
So, Porter, please expand into more of Canada to put pressure on the Canadian airline monopoly holders and to give us the option of dumping them in exchange for the better service and experience that you provide.

Why would I every fry Air Canada or WestJet to Toronto again?
Porter is:
1) usually cheaper;
2) WAY superior customer service;
3) Free wobbly-​pops on flight and a great private lounge to wait in with free coffee drinks and cookies/​nuts;
4) they feed you on the flight as well
I just wish they flew longer distances, but those little propeller planes are short haul only. I dream of the day that I can fly Porter to Vegas.

I’ve flown to Hali from Toronto a handful of times at least. Always Porter. I recently flew two more times to visit my home away from home in Lunenburg, Nova Scotia. The airport in Hali is great and the Porter counters are easy to find. Here’s what i really love about Porter though… the people at check-​in are always so nice! Chit chatting about this and that and being super helpful. A couple weeks ago i had Shelly check me in and she was just a gem. A GEM i tell you!
The Halifax station of Porter doesn’t have a sweet lounge like Toronto or Ottawa, but i’m sure it’s in the works, because Hali is such a big destination for them now with flight departing for Ottawa, Montréal and St. John’s.
Another thing i noticed, is that they’ll let you take your live lobsters (packed in ice) through to the gate and Gate Check them. That’s nice. No missing lobsters. Plus i’m glad the lobsters don’t come right into the cabin. Could be smelly for my sensitive nose.
Keep up the great (and friendly!) work Hali Porter!

Tell anyone that you’re flying somewhere — especially during the holidays and there’s always a groan… or at least that look of sympathy in their eyes. Long lines, surly (or at the very least cold, often discourteous ground crew), lost luggage, «rules» you never heard of until you stepped in front of the counter… you know what I mean.
So imagine my delight when we flew Porter for the first time from Halifax to Toronto. My husband dropped me off at the nearest door to Porter with our luggage while he went to park the car. I thought I’d use the time to fill out those luggage tags and went near the counter, which had no lines and yet two people were ready to assist passengers with boarding rituals whenever they arrived.
I was asked if I was checking in, I said my husband had the eboarding passes and our passports and that I was waiting for him. «No worries, what’s your name? I’m sure it’s in the system and we can get you started while he’s parking.» And before he arrived, we were checked in, new boarding passes issued, bags weighed and tagged, ready just for him to show his ID (I had already shown my driver’s licence).
And that was just the beginning of a wonderful friendship. On board service was way better than the competition — imagine… my juice actually arrived in a glass… a REAL glass!