Scotiabank

Even though I use most of the times the chebucto branch I’m writing a review here because of Ang’s review.
Banks have a specific job to do and their rating as a financial institute has nothing to do with customer service and if they know your mother. Or even if they say a silly comment about the weather while the charge you a dollar fee or more for that comment.
My «funny» story about Scotia bank was few months ago I was travelling to Europe and I wanted to ask about withdrawal fees and extra fees for using my cards. The whole bank personnel was debating about the fees. One told me that 3 years ago she was travelling to Europe and she was pretty sure that they were no fees. The other was googling it. Long story short they told me just to be sure to call the bank. I was in the bank and they told me to call the bank!!!
Second story when I opened my account, I walked in, the bank was not busy at all, so I told them I needed to open an account. I read on their website about the documents that I needed so I was ready. The answer was that I need an appointment and the next free was after 1 week at 11:30am. I laughed so I told them that I’m here now, I chose your bank to deposit MY money and if you can’t do it I’ll try the next bank who is willing help me ASAP. Of course within 15 minutes I had my account. (you need to realize that we are doing them a favour for being their customers not the opposite. One day here too will be against the law to charge you $ 9.99 per 20 transactions to use YOUR MONEY! YOUR MONEY!!!)
Finally, i tried to ask them for financial advising and what to do with my money — not much money but you know I’m concerned about my future, investments etc-​. Scotia bank is mainly kids after college, no experience, interns who can’t really help you. They just give you a couple brochures and good luck.

I just have to write about this particular bank branch on Quinpool Road, because it represents the kind of banking experience that is going the way of the dodo.
I have been banking at this branch for years. My mother banked here. My mother-​in-​law banks here. My sister banks here. And when I walk up to a teller to do business here, the teller usually KNOWS MY NAME, and even asks about my family. When my Mom passed away, the teller heard about it and EXPRESSED HER CONDOLENCES.
Can I just say how incredible I know that is, and how much I value that kind of personal interaction?! Everybody is friendly and they treat their customers with a level of personal service that goes above and beyond. Kudos to this branch for defying the faceless interaction that banking has become.