Just got into Halifax and needed to get a key made, so I came straight to this location since I am staying near Park Lane mall. Luckily for me, the mall is open late for this week before Christmas and wasn’t too busy when I stopped by. The gal working the counter was super friendly and in a surprising good mood for the week before Christmas(how refreshing!). She made the key really quickly and managed to answer questions and help other customers without any issues or looking frazzled. I was really pleased with how friendly she was(maybe from living out west I am not used to this, who knows). Also, getting a plain key made is $ 3.50, so no complaints about hiking up prices in the downtown area or anything like that. I looked at all the gift items while I was waiting, they have great options for weddings/special occasions and Christmas decorations available — all which can be engraved. Convenient stop if you are downtown and needing any of these services!