Sutton & Son Appliances

Well It’s been three weeks since we’ve moved into our new home. Three weeks since I’ve called Sutton and Sons to connect a gas line to my stove and three weeks without a stove.
Week one:
When the tech. Arrived my husband took him through the house to show where we need the gas line and specifically said «you’re best to go from the outside because the meter is right behind the kitchen wall. This wasn’t the case, the tech said you need to cut a hole in the basement wall and ceiling and we’ll be back to run the line «inside.»
Week two:
Now we have two techs from Sutton and Sons. They both head straight to the basement, a little time goes by, they head outside, back inside and say «well we can’t run the line inside, the garage wall is in the way, but of course you never know what your going to find when you start drilling into the house.» Now I have two holes in my brand new basement and with our schedules have to wait another week.
Week three:
Called Family Comfort one day, they came out to quote the next, installed the third and are the most professional efficient company I’ve had the pleasure contract.
Sutton and Sons works on their own schedule not at the convenience of the customer, and I’m not confident in their workmanship.
Think twice before calling,