LensCrafters

I wanted to hate Lenscrafters because they seem to cost the moon and the stars compared to other places… but I bought two pairs of glasses there tonight.
I tried to use Costco Optometry like some other Unilocalers suggested. It was a zoo, and the nice lady tried to help but had to run back and forth to deal with so many customers, she couldn’t recommend a good frame. The selection was really poor too. I am talking maybe 100 pairs total.
So off to Iris… now we are into seriously expensive. The girl said there is $ 100 cash back offer, but the fine print showed that you have to buy every coating known to man to qualify for cash back.
So we trudged on back over to Lenscrafters where we have been customers for 7 years. Here are the things you should know :
1. The manager, Jean Paul is so great to deal with. He lent my husband his own glasses to walk around outside and test the transitions lenses.
2. The price compared to Iris for some frames is the same, and many better but the selection is huge.
3. If you can’t get in to see the eye doctor, and you buy your glasses and in three months have a prescription change, they redo the lenses for free.
4. I have tested the «if you don’t like your glasses return them» a few years ago and they do it with a smile.
5. Katie the great optician spent 45 minutes with our family, and then took photos of us in our top ten glasses so we could compare from on to the other on screen.
6. I noticed the manager inspecting personally every pair of glasses that came out of the lab before he called the owner to fetch them. He sent one pair back because the finish polish wasn’t smooth enough…
The customer service was fantastic, and they genuinely tried to help me stay in my budget. (With marginal success)
And best of all, they reminded me to give them my BCAA membership number and I got 30% off both pairs!
So I am back at Lenscrafters a little shamed…