When my fiancé and I walked in I got the same vibe I get walking into a shop in the sketchy part of most cities. The lady behind the counter to was very nice. I became suspicious when, despite offering printing services, she was reluctant to tell us where to get high grade card stock. The ink was overpriced. We got what we are looking for and the service was good but we will probably be taking our refillable cartridges elsewhere next time.