I like this location a lot. The staff are friendly, the food is above and beyond my expectations for McDonald’s, and the service is fast considering it’s a busy location(see above as to why it’s so popular). It saddens me that people are using this app to attack company policies that are not the fault of a specific location. That’s not what this app is for, and the ratings on here would be much more honest if these failed attempts at reviews were not counted or better yet, deleted. This restaurant– 4 stars One of my fellow«reviewers” — –2,000 stars. Learn to read fine print and maybe you’ll have a better customer experience.
Ashley J.
Rating des Ortes: 2 Kitchener, Canada
I normally have a decent experience with this location, but if you are in a hurry, go to another one. Their drive-thru is incredibly slow, so you might as well walk in and order(it’s faster). I buy coffee from McDonald’s on a daily basis. I prefer their coffee over their competitors, and they offer a loyalty card, which is not common for a coffee shop. My only real problem with them occurred recently. My boyfriend and I went to get their new Pumpkin Spice Latte and a small coffee. When I ordered it through the drive-thru I was told that they could only offer me a small for free. This is weird as their commercial states you get any medium McCafe hot beverage. Even the man in the commercial orders only a coffee every day, and then gets a latte for free. When I was given the total, it was for the latte, they had given me the small coffee for free. Figuring this was a mistake, I went inside to talk to a manager. Apparently, this location gives you the least expensive item for free if you decide to order more than one drink! I have probably claimed about 30 of these loyalty cards, with at least halfof them being at this specific location. Not impressed! We went to a different McDonald’s location the next day, used another loyalty card, ordered exactly the same thing, and got my latte for free. Asked the manager, and they have never been directed to do anything other than provide a medium McCafe beverage for free! No restrictions. Won’t be returning to this location– I’ll drive the extra few kilometers to another one! Latte was excellent though!
Vincent P.
Rating des Ortes: 4 Calgary, Canada
The latest renovations and upgrades to this location make it better than ever. Located very conveniently next to the LCBO in the Alpine plaza, this McDonald’s restaurant has an efficient drive-thru that’s open 24 hours a day, 7 days a week!
