Staples

AVOID at all costs! Most despicable manager anyone could ever hope to encounter. The hard drive on my parents’ old computer died, and supposedly could not be fixed, so they bought a brand new computer at this Staples location. Then, paid some local guy $ 500 (!!!) to transfer the data from their old computer, and help them set up the new one. Not impressed with him either!, but that is the subject of another review. Anyway, the next day, their ONE-​DAY-​OLD COMPUTER DIED. They went in to Staples, explaining that the brand new computer they bought there had quit working within a day, AFTER they spent $ 500 getting it set up with all their data. At first, Staples seemed helpful, and said they would replace it the next day and transfer the data free of charge. After not hearing anything for a couple days, dad went in, and the tech asked him to pay $ 150 for data transfer! Dad asked to speak to the manager, and reminded him that this was supposed to be free of charge. The scumbag reneged!, and belligerently told dad that he had never said any such thing, data transfer was $ 150! From the computer HE sold that died within one day! If Staples is smart, they will fire this guy before he drives the store out of business.

I used to love staples, but After they had so many new employees, the customer services is a joke. None of employees are well train. They screwed up my order and took them 3 months to finished my order. and when there was problem or the order was finished, they never contact you, so turn out I couldn’t finished my project on time.
Never go back

Staples customer service needs an upgrade.
I was operating their self-​serving printer only to be frustrated at the long processing.
Because of this, I decided to nicely ask for help at the counter only to receive some sassy attitude and poor assistance.
«I’m sorry, but the printer keeps processing and it’s already been five minutes. I’ve already printed 5 pages of something else and it took less than a minute.»
To which she replies with an irritated expression, like I bothered her to actually do her job, «Well, your file’s probably too big.»
«But the last document was the same size as the one I want to print off right now.»
«Well, just wait.» And she walks off like nothing ever happened.
JUST WAIT? Okay, perhaps I’m strongly over-​reacting, but to hear this small sliver of advice instead of actually coming out of her counter area and walking to the super close printer to see if there’s a problem? I was totally discouraged by her lack of duty.
I ended up asking another girl who actually helped me print my pages at her counter.
The other girl gave me a glare as I walked out. Thanks for the lovely experience, Staples.
(Regardless, Staples has cool merchandise. It just needs cooler people.)

I recently bought a brother printer.
at the checkout the clerk asked if I wanted the extended warranty.
I said no thank you. (it is a $ 40.00 multifunction printer)
then he asked if I wanted to buy extra inks
when I said no he said «The ink that comes with the printer will only print 20 pages»
WOW…
I contacted brother and they said the ink with the printer will actually print half of a normal cartridge. normal=300, so starter=150.
I understand that they are trying to sell more overpriced ink (I get the 600 page inks much cheaper)
but WOW.
when the printer will do 150 pages but you tell people it will only do 20.
you are EVIL!
I should have said if it stops in 20 pages I will be returning it!
I guess they will lie about anything to increase sales.

Staples is as Staples does…
First of all the 75% off bin had so much cool stuff in it, I pretty much emptied it. Talk about retail therapy… I was like a drug addict that hit the purest heroine ever to come into town…
Then… still high on 1 dollar sharpies, I actually started to walk around looking for the three items I originally came to buy. Here is the part that made me stop and shake my head at myself.
I had NO idea where to look for the three items on my list. In the time I was looking around, 5 staff asked me if I needed help… I thanked them politely and went on mindlessly searching.
It was only afterwards that I thought this conundrum through and realized why it happened. I am so used to poor service at big box stores, and am TOTALLY programmed to look around by myself rather than ask some bored idiot teenager who shrugs and knows nothing that even in the face of competent interested customer service ambassadors… I shrink away. I wander around trying to see where Sony mini recordable DVDs are… and pencil sharpeners. Any one of those nice people could have told me where to find these things, yet I am trained not to ask.
Is it just me or is that bizarre???
Shop at Staples in Langley… seriously… they know where the pencil sharpeners are.