eCarpetGallery, Inc

I have had a wonderful experience with this company. Purchased a beautiful rug, which arrived very quickly, in spite of the store being located in Canada. Excellent value for the price.. Great customer-​friendly website, very good selection and easy check-​out. Very happy with purchase and will refer friends.

Great customer service! I LOVED the carpet, and it was a great bargain!!! I would definately buy from them again in the near future!
I brought two items, I loved one but the other I returned hassle free because it didn’t match my décor! They were friendly and courteous and went above and beyond to make sure I was satisfied.

I just bought an Afghan rug from ecarpetgallery, and it smelled VERY STRONGLY of gasoline. I called costumer service, who said this has happened several times. He said he didn’t know what it was, but that it wasn’t toxic. How can you know it’s not toxic if you don’t know what it is? I called several other rug companies (including ones that specialize in Afghan rugs) and not one of them had ever heard of such a smell. They were all disgusted that rugs would smell that way, and I am disgusted too. My room still smelt like gasoline 40 minutes after removing the rug, even though the rug was only in my room for 5 minutes.
When I called to discuss a return, a costumer service representative was very curt and hung up on me. Despite the gasoline smell, I had to pay for return shipping. I also had to reiterate four times that the refund amount they quoted me was $ 60 less than what I was owed. I eventually did receive my refund.
I am appalled with the smell of the rug and the customer service I received.