Cineplex Odeon Westmount and VIP Cinemas

I have been going to this cineplex location because it is the closest to me and they have the VIP option. I love how the VIP pricing is the same as regular 11.99. Sometimes you just want to get reserved seats, not wait in line and not have to listen to snotty teenagers telling each other «They can’t even». You can get your food and drinks brought to you without having to move at all and the chairs are super comfy. I have never had a bad time at this theatre.

This has always been my go-​to movie theatre in London. It’s close to my house, has VIP, and is an overall good experience. So, I’m not too sure what happened last night but I was really disappointed!
We went to the late show and I noticed that most of the arcade machines were broken. I went to order some food and the screens above me were all turned off so I had to struggle to read screens off to the side. I went to the washroom and wow, what a mess! Popcorn and tissue all over the floor, un-​flushed toilets, and empty paper towel rolls on the counter. I feel like Cineplex always prides itself in how clean it keeps its facilities but maybe the New Year has them in a funk? I’m going to chalk last night up to the fact that it was later in the evening on a, most likely busy, Saturday during the winter break.
Otherwise, I’ve been to the VIP in this theatre and it is really fun. I like the exclusive feeling. In the past, I found their in-​seat menu to be quite misleading. Items would be pumped up on the menu and when you get them its just all the same stuff from outside. No special presentation, just served to your seat.
Since then I think they have changed the tune of their song. The VIP experience has been heightened. I ordered a huge brownie sundae. In my seat. It came to me on a big plate with ice cream, chocolate, and whipped cream on top. I’m sorry GA people but you gotta go VIP to get this baby. I think I made a few other ladies in the auditorium jealous… but hey… you do you, I’ll do me ;)
I’ll be happy to return this theatre, I just hope I caught them on an off day, there are some new movie theatres in this town making waves. I doubt Cineplex will drown but I hope for Westmount’s sake, they pick up the slack.