Pro Oil Change

This review is for the Waterdown POC.
This was my first time to a Pro Oil Change. Everything seemed to be going well until right before I was ready to go. They couldn’t get my hood closed (even though it had been working fine). One other fellow came and tried to get it closed, but neither of them could figure it out.
After some trying, they refused to take any responsibility since «you just never know when these things are going to go».
I was told to drive to the dollar store and buy one. I’m not sure why they would want that liability, since I don’t think it safe to be driving anywhere with only one hood latch working. I refused. I then asked for something else, and eventually I was given 3 zip ties, then asked to pull my car out of the bay. …and to add insult to injury, they still charged me for the oil change.
I have filed a complaint with their head office and the BBB. I am still waiting to hear back and will adjust my review accordingly when the verdict comes in.
…and the results are in. No compensation. Wow.

Always upselling, though not as bad as Canadian Tire. Although they did try to sell me a $ 10 air filter for $ 25.
Last time I was there, they «forgot» to tighten the new oil filter, my driveway thanks them.

Visited to redeem a Groupon for an oil change. The entire time I was there, it was all quick-​talking and attempts to up-​sell additional items or services. They tried to upgrade me to a more expensive oil, not covered by the Groupon, said I needed a new PVC valve for $ 40 (I’ve since been told it’s a $ 6 part), said I needed a new air filter though there was a fairly new one in the car. I’ve since spoken with friends, each of whom got the same routine. I won’t return.