Sophie’s Gown Shoppe

I worked for this location for like a week and a half when I quit. My experience working there was awful there is only one girl who is actually really nice very nice to customers seem to actually care about the company. But all the other girls were very rude and Inconsiderate. While in training I witnessed a customer coming in for her last fitting. The young woman Who is doing her fitting was terrible to her. First of all they had and the dress is way too short. And had it taken in too much. This young Woman’s wedding was two weeks away. The associate said to her «oh you’ve put on too much weight» «this is going to cost you a lot to fix» The customer came out crying and I felt horrible. I approach the customer after and I apologized for my coworkers actions. After about 10 minutes my associate came back out and told her that there was nothing they could do with her dress and that she’ll have to pick another one. The bride’s mother asked for a refund but they wouldn’t do it. All they could do was get her into another dress. This wasn’t the only location where they were rude to a customer. We had prom girls coming in to look at their prom girls dress and half the time they were very ignorant and rude to them yelling at them about taking photos instead of politely explaining to them why they can’t take photos. The store just disgust me and I have told and will continue to turn people away from the store.

If the mark of a good business is not the friendly service you receive while you are handing over the cash, but how they handle problem situations, then Sophie’s fails. Big time.
Here was my experience there:
Sophie’s Gown Shoppe requires a 50% deposit in order to place a dress order. The wedding I was to be a part of was tragically canceled, and I was wondering what would happen to my order and my deposit.
They told me I had two options: forfeit my deposit, or pay the balance and pick up the dress. Fair enough. I was fine forfeiting my 50% deposit (who needs a purple tea-​length dress anyway?), but there was a catch: I also paid the balance the same day as the deposit. I did this over the phone because I am from out of town.
Of course I thought I would get a refund on the balance of the dress. All of the other bridesmaids forfeited their 50% deposit and left the dresses at Sophie’s. Well, for some reason they decided they would keep a 100% payment from me.
As I continued to explain how unfair this is, the sales person I spoke with continued to tell me how I was «confusing» her and that she «didn’t understand» what I was saying. She kept saying that it was store policy to «keep the deposit».
Yes. The deposit.
The 50% deposit should be kept to cover the cost of the dress. This, I understand. This, I was willing to happily give them. But why do they have to keep the other half? They are going to profit from me, while the others pay only half? They are going to profit from a broken marriage?
Terrible. Absolutely terrible.