Swiss Chalet

Came here tonight with my close friend visiting from the USA and she was blown away and wished they had Swiss Chalet in the USA. It is a typical Swiss Chalet and has plenty of seating, most of which is fairly private which is nice that it’s not all out in the open.
The money selection is the same as any other location, of course, but the service was quick and efficient. The staff were all friendly and checked multiple times that we were enjoying our meal and asked if we need anything.

I am a regular at Swiss Chalet, I take my 94 year Aunt there because it’s her favorite. However, today I decided to order via phone and pick up. The ordering process was painful. I could barely understand the person on the other end and she was getting frustrated with me because I had to keep saying pardon? Finally got through that and was on my way to pick up my order. I got there and went to the usual spot for pick up, and they proceed to tell me I was in the wrong area and its at the front where people wait to be seated. I asked when did they change and she proceeds to tell me it was always that way, well it wasn’t but I wasn’t going to argue. I ordered 4 dinners but could only see 3 large dinner containers, so I mentioned it to the server and she confirmed everything was there. I paid and came home, only to find a potato and a bun was missing and the buns I did get we’re together with my honey garlic ribs, so you can imagine the condition of the buns.
The food: I had no issues with the quarter chicken and the ribs, their food is always good but the service and the ordering and the pick up process left a sour taste in my mouth. I’ll continue to eat in the restaurant but will not be ordering for pick up again.

Brutally bad!
Wish I could give 0’s.
I absolutely hate Swiss Chalet. My wife likes their food so I get dragged along every few years. Used a gift card I recieved from Christmas. Thankfully I dud not have to burn my own monies.
The décor is awful. Everytime I walk in I feel like I am eating at a brown cafeteria. Everything is brown, old, and outdated.
Their food is flavorless. I am sure the old folks enjoy it but anyone with a tastebud would pass on it.
The food takes an incredible amount of time to arrive at your table. This is on a Wednesday. the place wasn’t even half full and waited over 30 mins for what should have been an already cooked chicken (rotisserie)…
The prices are outrageous. $ 15+ for a piece of chicken, fries, and a cold piece of garlic bread.

Last night I ate Swiss Chalet for the first time in about 7 years. I stopped eating there because of previous issues but last night I was there for a family function and I didn’t pay. I still refuse to give them my money. But I digress. I ordered the Chicken club wrap which came with fries. I ordered gravy on the side. The fries and gravy were actually really good. The wrap wasn’t too bad either except it was a little dry. They definitely need to put more sauce on the wrap but overall the meal was pretty good. The waiter was very nice and polite and got our drinks and food in a very timely manner. I would recommend eating in over delivery any day.

Got delivery dinner tonight… the new Rotisserie Roast Beef Kaiser Dinners. They were delicious! The beef was sooooo tender! Yum!

Dining in I love this location. The staff there is. Super nice. When I do dining and I usually get Christen. She is phenomenal. Always has a smile on her face super friendly goes out of her way to make sure that we have everything we need. And she’s not one of those super annoying servers. My one complaint. Is the takeout section. There used to be Miss grumpy pants working in that area every time we came in. It seems as though she’s not working there anymore which is a plus Swiss chalet. This place can get super busy on the weekends but overall love love love love this location.

Saturday night, 7:45., Busy place. The dinner service was rushed. Servers very friendsly but hurried. From the menu, I ordered a half chicken dinner with fries. It took approximately 5 minutes for my order to arrive. The presentation of the food, very appealing. The rotisseried chicken was prepared exactly how I have come to expect it from this place, delicious, every time. The french fries were nice and crispy but were way too overly seasoned with salt. Soft drinks came with free re-​fills. My only disappointment, as I mentioned before, the place is rushed. It wasn’t like the place was fully packed, because it wasn’t. But the feeling I got is that they wanted to quickly feed you and then usher you out the door. The entire time it took from walking in to leaving was 30 minutes. They move you through like a heard of cattle. Definely not a place for a leisurely meal.

We ordered a bunch of food, the rib and dark meat combo wasn’t bad but not great.
The Fish Fry dinner was way too hard and the tarter sauce was not good at all.
I had corn as my side and they did not even season the corn or put butter on it.
The Burger we ordered med rare was overcooked and the 3 piece dark was good and yummy (only the chicken at this place is good), but the 3 pieces he got was cut really poorly and shards of bone were every where. The poutine was definitely sub par.
Service was not that great either. She ignored us pretty much the entire time and never refilled our water or asked how the food was.