Amazon Hardwood Center

We went to this location to see their «huge sale» they were advertising. There wasn’t any special deals once we got there. Additionally, the staff was very rude and kept leaving us to attend to other customers. We wanted to ask more questions and see more selections in colors but the gentleman kept walking away so we just left.
We went to the Hardwood Flooring Stores right next door and we were able to get what we were looking for and we were attended to in a really professional matter.

I bought hardwood flooring from amazon’s Brampton location. I wanted to redo all upper level of my home. The sales woman that helped me was very helpful, nice and seemed to know what she was really talking about.
I will be redoing my basement. I will for sure be going back to this store

I have never dealt with a company ever like this in my life. They refuse to give me my full order. At first I called the sales rep that I dealt with and he said that he will give me the rest of the order. He spoke with the owner of the company and she said that they are not to going to give any of the hardwood that is remaining to to us. I have been dealing with this for more than a year chasing them down to give me what I paid for. Now they are telling me that they are not responsible for the hardwood that I did not receive and that why am I calling them one year later asking for my floor. The sales rep i guess forgot to tell the owner that I have been calling all year about this order.
I should have know that they would be shady like this when the receipt that they gave me was a signature written on the back of their business card. Be aware the salespeople are very quick to take your money but when it comes to customer service and receiving your order it is a completely different story. I think that they sold a part of my order to someone else and now they are trying to cover their tracks.

My parents bought 900 sq. ft. of hardwood from this company. Despite the hardwood being of rustic grade, the salesman convinced my parents that this was a premium hardwood on sale. The hardwood on display was VERY nice — practically perfect with only a little variation in color, so they happily paid for the entire batch. What was delivered was DIFFERENT! Pure bait-​and-​switch…
At least ¹⁄₃ of the boards had flaws and over 20% were complete waste no matter how you try to use them and how tolerant you are to defects (different width, holes, lack of finish, lack of locks, deep knots, warped boards etc). Our contractor refused to work with it… The company refused to exchange the product claiming that it was perfect for it’s grade and that «only 3% seems to be wastage, which is normal» (quoting their inspector). We asked for their crew to install the hardwood, and the crew came about 15−20% short due to wastage despite using every crappy piece that could be installed (and the company’s claim that only 3% seems to be bad). My parents bought extra boxes, which company refused to discount by more than few cents on a foot, but the boxes were not there and could not be located, even though the payment was taken.
So now we spent over a week of hell on a 2-​day job, have crappy hardwood installed in an 80% of the house at a price of good one, and have no materials to finish the job. And we had no compensation of any kind from the company (except the promise of a refund on boxes that were not delivered). From pulling bait-​and-​switch initially to being complete a-​holes about making it right, this company negatively surprised us in every possible way. I do not care about the money as much — it’s a small amount for me — but the all the hassle and negativity in dealing with this issue is painful.
If it was not for the extra hassle during this busy time, I’d take them to court. I might still do just to teach them a lesson — it would not be much more pain on top of what they already caused my family.

This place is great for hardwood flooring. You might be able to find lots of samples with good prices. In terms of laminate however, it wasn’t the case. The selection was small and nothing in particular we really liked. They do have continuous specials so it won’t hurt to stop by and take a look.
We were not particularly impressed with the associate we dealt with. Right away, he just seemed sketchy & not too honest. I’m so horrible… always reading people’s body language. Anyhow, at the beginning he quoted us an awesome deal on underlayment & quarter rounds. However when he realized how small the order was, he told us they did not sell them separately and that we must purchase the laminate in order to get that price. Nice back peddling. ¹⁄₅ for customer service but it did seem like the place might be good for hardwood and that was about it.