ARC Wellness

I went to Arc Wellness yesterday afternoon for a facial. The Manager Belinda told me that I had good skin but it was dry when you touch it and recommended a treatment… didn’t say what it was going to be but that it will remove my dead skin. I found out today that it was the «CRC Patent Pending facial treatment» which cost me $ 122.04 (includes tax excludes tip). The facial was done by Wendy who mentioned she has been working there for 1 year but had about 8 years of prior experience.
My face was burning quite a bit throughout the facial… I asked Wendy if we can stop 3 times during the facial as it was burning quite a bit. She mentioned that this is normal and that other clients feel the same but once done they see amazing results. Once the facial was done, my face was still very hot and it was swollen and a bit red. As the night progressed my face got worse and I started getting burn marks. I have great skin… I don’t wear makeup and always get complements. It is at times dry but I try and go for a facial every three months.
I went back to Arc Wellness and asked for a refund. Belinda mentioned that they can’t give a refund but that she would do a hydrating facial for me next week free of charge. She also sent my pictures that I had sent her last night and this morning to the Cosmoceutical Research Center
in US and apparently they told her that the results I had were positive and that it was because I had severe dry skin. She also gave me a soothing cream in a container (that she asked me to bring from home) from this same company.
I would not recommend this place to my worst enemy!

Joanna was my massage therapist, and boy does she do wonders to smooth out all the knots in the back and the neck — she could tell exactly where I had knots or old injuries, even the ones I was unaware of until that point, and also suggested some very helpful stretches for the back to ‘take home’. It was very surprising that such a small lady can apply so much pressure to really break down the knots. My session was a wonderful combination of pain nearing my tolerance levels — and they are quite high — to total relaxation to the point of practically passing out and almost drooling onto the massage chair. Unfortunately, I cannot comment on other massage therapists and service providers that include acupuncturists, physiotherapists, etc.