Best Buy

This review is specifically about the services of the Mobile department that oversees all the cellular phones and cellular services.
I came to Best Buy to replace a micro SIM card with a nano SIM card. All 3 staffs at the Mobile section were attending customers when I arrived. I lined up at the end of a line. Half way through the line, I asked one of the staffs if they even offered the services to switch SIM card. If they didn’t, I no longer needed to wait. She said yes. Moreover, she said «I would help you.» I went back to line up, but she called me out to give me a pin to take the working SIM card out of my cellphone. I complied. At this point, I returned to the line to wait. She called me out again to obtain my micro SIM card. I complied. After about 3 minutes, she gave me a working nano SIM card. I mean I «jumped» the line, because she didn’t want me to wait 30 minutes for 3 minutes of services. I appreciate her kindness and competent services. A great customers oriented attitude.

Poor experience in the store from beginning to end. On a Thursday afternoon where the store was not even busy, it took me a while just to flag someone down to get help on finding a certain item. First, I was pointed to the wrong section. After searching unsuccessfully, I was redirected to a completely different section where I did find the item I was looking for. At the cashier, I was asked if I had the Rewards card to which I replied yes. However, the lady completed the transaction without scanning my Rewards card for points. I was directed to Customer Service to get the points and this was when things got rather frustrating. I only had the barcode on my phone and they couldn’t easily scan my card. They tried looking me up using my phone number but was unsuccessful and I told them I don’t buy from BestBuy that often. The salesperson then said, «There’s no point to collect the points then since they expire in 6 months anyway.» I said, «I still want to collect the points. Who knows maybe I’ll make a bigger purchase in the next few months.» He kept saying there is no point ’cause the points will become zero anyway if I didn’t reach 400pts in 6 months. By that time, I was just too frustrated to deal with that guy and left. Later when I read about he Rewards Program on their website, it says the points only expire in 1 YEAR if no eligible purchase is made during that time.
The salesperson was basically telling me the Rewards Program is useless so don’t bother. Whether I end up redeeming my points or not is not the main issue. I was entitled to those points based on their Rewards Program. I felt the salesperson tried to brush me off ’cause he couldn’t be bothered to spend a bit more time to correct the mistake made by the cashier. His attitude was condescending and just very poor customer service overall.
If you plan to shop at this location, be prepared to go in with lots of patience!

How best buy manages to gather every annoying, ignorant, rude and brain-​dead scrub in markham all working under one roof, I’ll never know. Over the years, I’ve grown to absolutely HATE this best buy. The people that work here are so stupid and rude that I suspect they don’t even actually work here– they were just lost customers with a blue shirt that was lost for so long in the store, they eventually became the workers. These workers. I wouldn’t even poke them with a stick from 10m away. like, get as FAR away from me as possible. They’re so uninterested in their job that they BARELY try to help you before returning back to their conversations with each other. Well, I’d be too if I was over 22 and worked here…
The workers always find a way to bug the crap out of you when you don’t need help, but when you do, they’re NOWHERE to be found. Every time I actually need help finding something or getting an item out of display, I always end up asking the ‘wrong section’ but «don’t worry. they’ll help send the right guy soon enough» … I’ve waited in one section for over 20 minutes before … and when I had questions, I’ve gotten answers like «I don’t really know…» WHO TRAINED YOU? DO YOU ACTUALLY WORK HERE???
I came in today with my best friend because she wanted to get a life proof case for her vacation. after finding one that fit her huge tablet-​sized phone (aka iphone 6+), we asked if we can pay at the phone place since the regular line was super long. He said no but he said we can pay at the other checkout towards the mall entrance. we walked there and the guy there was like «No. Go to the checkout» … This place is so disorganized and disoriented. Customer service is a negative, just because you can barely find someone that actually works there with proper training on how to treat customers. Maybe best buy should pay their employees comission like future shop did, then they’d be more motivated in their job. Their employee motto at this best buy is probably «don’t interrupt me while I’m in the middle of nothing.»

I agree with the other reviews about the rude staff. Also I was scammed previously by one of their staff. After reporting it they did nothing to help me. Poor management, staff, and selection.
Would not recommend. Future Shop was much better in service and prices but too bad they closed down.

Agreed with other Unilocalers. This place has the most rude staff. I once went in to take a look at my macbook. The track pad wasn’t working and it was becoming an annoyance to find my way around using just keystrokes. First off, took me what felt like eternity (but was actually just a ridiculous 20 minutes) to locate a freaking staff that would stay still to answer my questions. They just keep walking away from you even if you make eye contact, and they are more focused on talking to each other. Well then I was asked to sit and wait. No explanation. No care. No nothing. Not even a freaking smile.
And then the guy comes over trillions of years later and goes «hey what’s wrong with your laptop»…
Can’t… Even… No.
Expensive. Rude.
If you can find the tech elsewhere, then go elsewhere. They use to pride themselves on not being commission based. Looking at their horrible service, maybe they should reconsider

When Future Shop closed down, I was super depressed because that means the alternative is Best Buy. Ew.
Best Buy’s located at the end of Markville Mall and upstairs.
They have several nice looking displays for their TVs and various other computer accessories so, in general, it looks pretty nice. They have a large amount of selection for everything from TVs, to video games, to computer parts.
If you’re there strictly to buy something, then you’re set. Otherwise, beware.
As several others have noted, the customer service absolutely blows. There are never employees roaming around the place and when there are, they don’t make any effort to ask if you need help finding something. They mostly sit at their post (so at the doors or service tables) and they don’t even do that well! Cashiers tend to be pretty empty and the service desk (for returns) is blank half the time I look over. I needed to find someone to help me get a price check on something once and that took … ten minutes?
This was a while ago, but I once needed to go there to fix the power button a desktop. It was taken in and the button was fixed, but they wiped the memory on the computer — something that was not asked of them at all. This is a major blunder and the original request was just so simple, that it shouldn’t have been able to be screwed up.
Best Buy has everything you could want at an electronic store — computers, laptops, printers, ink, games, accessories, phone stuff, etc etc. But if you can get what you want elsewhere, go there instead.
Edit: They get points for getting in touch with me. Seems what happened was that the computer needed to be tested which could involve wiping the internal data. The fact that this wasn’t conveyed to me shows a major lack of communication between the associate and me, or even from the associate to the tester. If this experience helps future customers, then I’ll be glad, considering the bad reputation they get, at least here, and possibly rightfully so. Apart from this, their employees still need to care more for their customers. I remember they used to pride themselves how they weren’t commission based — contrary to Future Shop at the time — but it seems to do more harm than good.

Oy! What is up with electronic shops at Markville Mall? This is the second less than stellar review I’m writing about electronic shops at this mall. I’m writing this based on three visits.
First visit: I came here to get a Chromecast on a weekday. The person at the door didn’t say anything to me as I walked in as he was occupied with conversing a couple who seem like he was friends with. When I got to the TV section, I saw a few staff wandering around but none of them seem to have seen me or wanted to help. Oh look, there’s a Chromecast display! Didn’t need anyone’s help anyway. When I went to the checkout queue, no one else was in the line and there was one cashier who was already cashing someone out. Another lady who was hoping to pay for her items just walked up about five feet behind that someone instead of walking through the queue line like I had just done. The cashier did not acknowledge this and assisted with the lady’s items next.
Second visit: Needed to exchange my Chromecast because it wasn’t working. The person at the front greeted me this time, only because I was holding an item for return and he needed to put a sticker on it. I went to the Returns and Exchange counter and it was empty, except for the four staff members huddled around a computer screen, they saw me, but did not do anything. I stood in the queue for about 5 minutes, watching those staff members talking to each other, before someone finally came to assist me, which was none of those four staff members. The person who finally attended the counter didn’t say much, «What was wrong with it?», «Ok», gave me a new one and said bye.
Third visit: Had to exchange the Chromecast again. Frankly, I’m quite surprised no staff members were hanging around talking to each other, staff actually looked like they were doing work. I stood in the queue as there were a few groups of people in there and one counter was already busy. Another girl opened a counter and waved to assist me. This girl had about the same attitude as the previous returns guy. Honestly, I just wanted a functioning Chromecast and be on my way and never return.
Chromecast finally works for me now, but this Best Buy doesn’t. You’re probably better off just buying it online. As much as it pains me to say this, I get better service at Walmart, and I don’t even like Walmart that much.

Wow! Just tried to purchase some iTunes cards, waited 15 mins in line for cashier (only two registers open) and when I got there the cashier didn’t know how to activate the cards. He then told me he couldn’t help me and asked me to line up again so I could get to someone who could help. Next time I’m just going to Apple store for these, even they are faster.

Very bad customer service. Only one cashier open. No ones near the video game section to help.

Best Buy in Markville needs to improve their service. Everyone was busy in their cell phones instead of trying to help. I came in to buy a TV & and media player, did my research and when someone finally helped, were trying to sell something else.

I pre-​ordered «GTA V» for PS3, and went to pick it up on Sept 17, 2013. Got the game from customer service counter and took it to checkout with $ 20 voucher from reward zone.
The clerk at checkout told me «Oh, sorry the sale is final and you cannot use the voucher». Now that seemed a little weird. I argued with her politely, but later had to ask for a manager. Instead, another wonderful girl appeared and looking at the screen, told me «oh sorry, we cannot use that voucher for this sale». I asked if she was the manager, and she smiled, no but i can help. Great help I must say. So eventually I met the manager of the Best Buy store #937 with high hopes.
She also looked at the screen. «No sir, we cannot use the voucher for this sale, however, you can pay the full amount here, and then go to customer service counter to get a refund of $ 20. This looked really silly. But as I had no other option. I paid the full price, and followed the manager for a refund /​adjustment to my invoice.
Now this clueless manager tried altering my invoice for about 15 minutes more. Eventually, the Manager cancelled the transaction (not knowing the customer display shows whats going on). Then sold the game to me again on a new transaction applying that voucher of $ 20. No shame for wasting my time, no worries, returned $ 20 and walked away.
They could have done this at the checkout saving me all this trouble and about an hour of my time. Idiotic really. But who cares, they are running the store under the famous name «BEST BUY». I have read a few bad reviews about this store and couldn’t resist sharing my own experience as well.

I have been coming to this Best Buy for years. Located inside Markville Mall right at the corner of McCowan and Hwy 7. Really convenient with tons of parking.
Staffs here are all really friendly and helpful. I did a few returns here for web orders products for various reasons and never have encounter any problems.
The entrance though is quite hidden.

Good product to chose from.