Enterprise Rent-A-Car

Got a car here through my insurance when my car was being repaired at Carstar. Great customer service, managers are always on point. Process was fast & easy.

My car got into a fender bender and it was being repaired at CarStar just down the street, and the insurance company paid for my Rental Car at Enterprise. They tried to sell me additional insurance and I said «no», and they tried to justified why I should buy the extra insurance, and told them I don’t need it. and that was that, they didn’t try pushing it anymore. The car was clean, I had it for 10 days, returned it no issues, the manager there very friendly during pickup and drop off. Would rent from them again.

My experience with this rental location is quite different comparing to the two previous reviews. I rented a car for two weeks during the Christmas break. I had 3 different staff persons serviced me during the pick up, rental processing and drop off, all of which were courteous, knowledgeable, and customer friendly. I know because I saw how they treated other customers in person and over the phone. Kyle the office manager was especially accommodating to the ice storm affected customers. I rent frequently at airports in a lot of US cities, and this by far THE best experience I have had in a long time. It was very refreshing to see a rare true customer service.

Warning! Do not patronise this location. The staff are super shady.
They went out to «inspect the car» after we returned it and mysterious fender damage appeared when she came back in. They did this because we refused to pay for their company insurance (as we had our own). In order to ding our personal insurance policy, they busted the front fender while we sat inside the office. When we complained that no damage was there when we returned it, the manager (literally) smirked and said «well, we told you to get our insurance. You refused.»
$ 350 deductible later… and this was supposed to be all covered because of a no-​fault accident.
Money grabbers and scam artists is all they are.

I would not have rent a car from Enterprise. My insurance company set me up with them while my car was in the shop to have one of the window fix.
Services here was A-​OK. In and out with rental with minimum stress. and not like I have not been stressed enough,
The rental car though was in bad shape. I doubt the interior has been cleaned ever! It was so smelly, dirty, dusty. and just filthy. I know it is just a rental for a couple of days, but still.
Not only the interior is filthy, I definitely think it has some mechanic problem as the front side of the vehicle kept making funny noises when I making turns… I didn’t even feel safe enough to drive it on the highways.
I am so so glad to have my own car back!