ESS Data Recovery

My 1TB hard drive was corrupted with 400 gigs of valuable data that was inaccessible by my PC and Mac. After doing a quick online research on data recovery services, I was happy off the bat that ESS provides a «no recovery, no charge» rule. I sent in the hard drive with postage paid by ESS and I was impressed by the assistance from Denise Santos, a Support Specialist that was prompt and very responsive. Denise informed me that recovery can cost from roughly $ 500-​$ 2000, which isn’t affordable for a lot of individual consumers especially myself as a student.
I originally declined recovery since I was quoted $ 1250 for my recovery process after they assessed the drive free of charge. However, the president of the company, Benjamin A. Carmitchel, personally emailed me to offer me a 30% discount in hopes of satisfying a customer. Even though the price was still expensive for my budget, the data was important to me and I went through with the recovery process. Denise was quick to keep me updated and informed during the process and I received the recovered data on a disk that I mailed in with postage paid again by ESS. I was offered an additional 1% discount for the 1% of data they couldn’t recover.
Overall I received very exceptional customer service and although it was expensive, the service was necessary and ESS provided a smooth and efficient service. Would recommend if you’re wanting to recover data that is worthwhile for you to fork out a lot of money on.

Not for consumer level. Very expensive service.
Was quoted over $ 2,000 to retrieve data.