Future Shop Markham

Repulsive customer service; purchased a pricy earphone as a gift; while talked to the sales agent for a few min that I’m getting the earphone for my mom and she is very picky about them; he failed to inform me that I won’t be able to exchange them once package opened; unaware of this until I went back to the store picked up another one and wanted to exchange them.
the ‘manager’ said its a nationwide law in Canada and I should have known about it myself and blah blah; questioning and doubting everything I said from who the former sales associate was… as if I’m in court or being questioned by police Instead of offering any other solutions by a customer service manager…
after all this the sales associate still follows me to the cashier hoping he gets his commission on the new earphone… all they seemed to care about was to sell their stuff and prove customer wrong…

Recently bought a laptop from this store… also bought a setup package to $ 100. Total spend just under $ 1000.00
Setup was lousy… took the laptop home and it was not working… wifi issue… I have a number of other electronics that use wi-​fi in the house that had no issues, just this brand new laptop. Took the laptop back to the store… the geeksquad looked at it said… it is your internet connection at home… you need to go home an reboot… so off I go back home reboot… and laptop wi-​fi continues to drop (not work)… again next day took back to the store and was told we redo the setup… another day later, took the lap top hold and again… worked better but not to the specifications as provided by the manufacturer… took the laptop back to the store… they replaced … took the new laptop back home and … laptop does not even connect via Ethernet and wi-​if definitely does not connect… again took the laptop back… was offered to get another brand… yet there was no other brand that would be equivalent to what I was looking for… asked for full refund… was told no refund on the service which they were now telling me was $ 149.00.
Refused and argued for over 2 hours eventually the store clerk realized that I should not be charge $ 149.99 after I had to take pen to paper… they wanted to over charged me…
In reality they service they provided was not worth the $ 100 or $ 149. I should have been provided full refund but was told they do not refund labour. DO NOT SHOP HERE … they will get you.
They kept trying thorought the last 2 weeks to sell me the extended warranty… so they knew there was problems with the laptop yet continued to sell to customers… not reputable…
Buyer be ware… Future shop… not a company you can trust nor should you spend your money… I lost $ 100 but they have now gained a reputation that shows them as being sharks…