Royal Teahouse

Been here for dimsum as well as dinner. Everything is good quality and clean! What more can you ask for when dinner comes with dessert? Always a deal. Their dinner menu is slightly fancier than your regular family style chinese dinner — they change it up a bit so they are unique.

Many other selections in the area. Simply avoid this one. Service is poor and slow. Food come in phases and long wait between. Lower than average food quality compare to ones in the area.

Came here for dim sum at 5.30pm. I heard they have all day dim sum but only limited on their menu. The server don’t speak English well unfortunately. Usually I go for dim sum before 11am but I was craving for dim sum. I ordered about 9 items on the menu. It was not busy yet so our service was quick. My fav dish is the shrimp spring roll, siu Mai and flaky durian pastry dessert. Our bill came up to $ 41 before tax (table for 2) which is kinda pricey but it’s after hours so I can’t complain. I like that they have a service panel where u can push 5 buttons to call out server. The washroom was very clean. After we paid our bill, they forgot our take-​out dessert, which I think it’s like a scam.

Good dim sum. I went here for lunch and ordered the cellophane noodles, bok choy, pan fried dumplings, black bean spare ribs, and steamed bbq pork buns. Everything was good, with the pork buns being a stand-​out favourite.
The food took a while to arrive, but came out in stages, and everything was hot and seemed freshly made.
They also have cool little devices you can use to call the servers, get your bill, etc. My opinion definitely improved on my second visit. It’s good dim sum at a reasonable price — and a good option if you’re already in the neighbourhood.

Good. This is a place that is more than happy to serve a large party! If you have a big family or lots of friends and are visiting Toronto, this is the place for you.
The service is less than stellar. But the key is to order a few items off of the carts that are pushed around before you give your order.
Language is also an issue, so be prepared to point to the items you want on the menu.
Every time we have gone it seems to take forever to get an order in, but we mange to keep ourselves and the kids busy by taking in the sights and people. The restaurant is open, has a full bar and plenty of tables. The food is good and I have yet to try something I didn’t like.
With endless Jasmine tea, and a variety of cart options its very easy to kill time waiting for food.

Was brought here because I was told this was one of the best dim sum places in Toronto… hmmmm I was expecting a lot because I was brought here by a person for Hong Kong. But I’ve had better in NY… Not to say there isn’t good food in Toronto. There are tons. But this place was a bit of a disappointment. Hopefully it’s not the «best dim sum» Toronto has to offer because I was definitely disappointed… Ordered a bunch and they let me pack up and take back to my hotel room. Eh!

Poor service, decent food, good location. Didn’t know a place like this existed until today.
The food was mediocre, nothing stood out too much in terms of their dimsum. Nothing was terrible either, safe bets are chicken feet, dumplings, siu mai, congee. They did have something very new and interesting — a durian pastry! I haven’t seen that before at dim sum places. It was averagely priced but I would say their service is not that great. They do however have a service button which does eliminate long waits. The longest wait for us was when we got the bill and was waiting for the change… Didn’t want to press the service button for that lol.

Delicious dim sum!
I’ve been coming here for years and the food is consistently good. Nice selection of food and reasonably priced.
Unfortunately, not everyone speaks English very well, so I sometimes have to find someone I know if I’m asking something specific. Otherwise, the service is adequate.
I do like that the menu is on a paper slip that you fill out. It makes trying to communicate what you want a bit easier and you don’t feel that communication barrier as much.
Overall, I love the food and can get by with the language barrier. If you know what you want, it’s definitely worth trying!

Okay restaurant for Chinese food and Dim Sum. I really only come for dim sum when my friends ask. Compared to other restaurants they have a smaller dim sum menu and no speciality items that only they have. They’re early bird prices are around $ 2.50 per dim sum dish (small, medium and large) before 11:30 am (weekends are 11am).
Since I’ve only tried their dim sum i can only comment on that. It’s alright, nothing special but not bad to eat at but could try.

Pretty much average dim sum, nothing to write home about.
Royal tea house isn’t too royal after all, like many have reviewed already the dim sum is ‘decent’, which is true. But service is a bit slow and as expected with most dim sum places, in attentive. Hard to wave down a waiter or waitress. You really gotta try pretty hard and fight their attention.
To be fair, I would normally give it 3 stars for the food since the dim sum is decent but because they missed my order and don’t event seem to care. Terrible service, you can’t expect good service at dim sum places but this place is definitely below par.
Do not plan on returning.
Edit: to top it off in now dropping this to one star, not only did they miss our order which we asked about 3 times and they still missed it. After asking 3 times they told us it’s sold out! What a joke, could’ve told us when we asked about it the first time, really disappointing to say the least. Wow

I’m giving an extra star because their dim sum is good but once again they messed up my bill. They forgot my egg tarts so when we asked for them, they added them to the bill even though they were already checked off. Then when I asked to have it corrected and the total came down to 37.40 from $ 41 I also noticed they charged my 9 yr old for tea which they ALWAYS do, yet they give the white people a brutal tea service ie no 2^nd pot for water, I always have to ask for them to add it to my pot.
I left $ 40 and was waiting for them to run after me complaining I left less than 10%, but it’s their problem. The servers would have had a better tip if the cashier didn’t nickel and dime me every time I go here.
I won’t be back until football season. We’ll get our asses up and go to Dragon Boat where I’ve never had a problem with the bill and the dim sum is superior.

My mom and grandpa who were frequent customers of this establishment insist that I write a review about the horrible service they received the last time they were here. Therefore this review is strictly customer service-​based. Although one can argue that customer service affects your enjoyment of food as well.
A couple weeks ago, my mother and grandpa came to this restaurant for lunch. The restaurant was not busy and there were plenty of empty tables. The hostess proceeds to place my mother and grandpa at the 2 person table close to the door. Now, my grandpa is 94 years of age and he prefers not to sit near the door (its winter and cold and he is old so you can’t blame him), in fact he asked if he could sit at one of the four person tables so that he could be more comfortable and farther from the door, to which the hostess replies «NO, we have a policy where if you only have a party of 2 you can’t sit at a bigger table.» Now, normally my grandpa and mom would totally understand as it is a reasonable policy BUT, don’t go telling my family you have a firm policy when you already have parties of 2 sitting in tables for 4 people. My grandpa and mom are not blind and they certainly do not appreciate your double standard. Do not contradict your own policies and declare that your rules are strict. Furthermore, there were many empty tables and no customers even waiting. Now I know this is not the hostess’ fault as my mom has mentioned, the hostess received strict orders from her manager. So people I urge you to think twice about going to places like this where managers don’t know how to keep with up customer service. In the end, my mom and grandpa left because why would anyone want to eat at a place where they are treated like this anyway. Needless to say my grandpa and mom would not be returning to a horrible place such as Royal Teahouse.

This place has changed it’s Chinese name a few times I believe but haven’t changed their English name per say so I don’t really know if the owners has change or whatever the case is.
Came here with some elderly people who loves drink tea as a normal ritual. the pricing here is a bit above average. not your regular $ 2.50 dim sum place…
The quality is just A-​OK and service is not so great… they don’t have enough staff and I need to put my hand up for a while before I am being attended to…
There was 4 of us and 1 toddler, I didn’t feel like we ended up ordering that much stuff and our bill for DIM SUM was $ 70 so I found it a bit on the pricey side… I would much prefer to go to Casa Victoria for that price or perhaps even for a few dollars more.
The vermicelli has a lot of toppings, it was almost filled with toppings and no vermicelli… which is ironic because it was suppose to be vermicelli…
All in all, a place I’m not rushing to come back…

In hindsight, the first sign of trouble that should have clued me in was the condition of the fishes in the water tank. They were all infected by Fin Rot and sickly, these are fishes intended for consumption by the customers. :/
The waitresses service levels were what you expect from most Asian restaurants, not happy, just doing their jobs.
The food is decent, but the portions leave somewhat to be desired considering the price.
Hygiene is a big problem in this restaurant. We found pubic hair in the pork meat and the female manager tried to pass it off as animal hair. Mistakes happen, but owning up to it goes a long way. No apologies were given by the manager, just «Do you want this removed from your bill?» No genuine concern at all, just thinly contained annoyance. She didn’t even try to make eye contact.
The cashier even had the galls to demand a 10% tip after we gave a token $ 1 tip. We decided to leave the moment we found the pubic hair and saw how the female manager handled things. Tips are not mandatory, it is earned, and generally it does even for unhappy Asian waitresses but not this time.
I do have to say kudos to the owner though. He cares about his restaurant’s image and apologized when he found out about the matter. It is what kept this review from sinking into 1 star.
Who you hire and how they handle situations like this is paramount to restaurant success. However I am gravely concerned about their hygiene and cleanliness of their food.
— Edit: Oh my god. Another reviewer, Kelly J, also ran into hair follicles in her food too. Who is this joker they hired as a chef for this restaurant?!

First and possibly last! Unilocaled it and figure why not $ 2.80 all dishes before 11am. We sat down at 1030am, confirmed with 2 staffs regarding their special. Until the bill arrived and still getting charged with regualr price. Dislike the «not so honest business». Make sure you review your bill. You can only pay cash with if you want the special before 11am.
Food quality was «okay», ³⁄₅
Service ³⁄₅
Seater Greeter ⁰⁄₅ «pure rudeness» :/​
Ps: remaining pieces of bone in the chicken chives dumpling, and a souvenir from the chef his «hair follicle» inside the fried eggplant.

I’ve been here a couple of times and each time it was pretty good.
The food is great, consistent, and of a high standards. The dim sum is comparable to high class places back in Hong Kong (where I’m from) or China.
However service is dependant on when you come in. Lunch is swamped with people so service would be slower like any other place.
My best personal favourite is their steamed rice noodle roll. It has the right consistency, not too thick and sticky, but not too thin that it breaks when you touch it. Another love of mine is their stream egg paste bun. The egg paste is just right where is melts in your mouth.

Came here for dim sum yesterday afternoon with my family; we have been coming here for years. Royal Teahouse is on our short list of dim sum restaurants in Markham. The décor is nice, and the restaurant is bright and clean. Although it is not the best dim sum in Markham, the food is always fresh, and we tend to go here particularly if we don’t want to wait (too long) to be seated although it is usually busy. Often, if we go for dim sum late (like yesterday) at 1 pm we don’t have to wait to be seated here. The restaurant is a good size with many tables, banquette seating along the walls, and a room that can be used for private seating.
The usual dim sum items are offered and I always order the typical dishes like shrimp dumplings (har gow) and siu mai, but relative to other dim sum spots, I think their sticky rice in lotus leaf and chicken feet are particularly good here. I always enjoy the dim sum here and service has always been friendly and attentive.

If I ordered the Minced Pork Dumplings with Chili Sauce the first time, I might not come here for dim sum the second time. They were not the chili dumplings I expected when they came. However, I told myself I should try first and see. Oh gosh, there were too much meat and worst of all fat meat! My mom tried one and it was full of fat meat too. We did not finish the rest because these dumplings were just not to our liking.
I ordered the chiu chow dumplings and crispy tofu steamed rice noodles again and they were still good.
The service was ok but I never expect too much service in a Chinese restaurant lol.

We drove from Mississauga all the way to Richmond Hill/​Markham (border) for dim sum (and my dentist appointment). But stupid Dragon Boat Fusion was 100% FULL at 10:30AM on a Saturday, ARG! Go figure!
So we quickly looked for an alternative because I disappointed my hungry stomach and boyfriend (my driver) since I promised dim sum.
Here is the right-​next-​door dim sum place (well, a block from here) with pretty good rating!
Firstly, the service is mind-​blowing amazing. Right away we were greeted (unlike Dragon Boat, with 100 customers at the door but ONE wait staff?! Seriously). Dim sum comes in a span of 10 minutes, SUPER hot!!!
The pork siu mai falls apart very fast. The xiaolongbao (Shanghai dumplings) were terrible (I KNEW this but I had such strong cravings for them!!!). Deep fried wontons were also quite terrible.
The other stuff were decent! Really liked the beef tripe and deep fried tentacles, shrimp dumplings were just okay, steamed beef balls were very tasty the next day (lol).
The décor here is amazing and very clean! The sofa-​seat tables are too close together, that our neighbour’s bottom could push our food off the table when she exited. Otherwise, it’s a place I’ll take my lovely godmother to :) so we can chat and enjoy the no-​rush and crowd-​less atmosphere.
I love the staff here! They were frantically preparing the tables for their 12 noon rush (Saturday, and Day 1 of March Break). So every time a group leaves, they immediately clear AND SET the tables. I saw the manager telling (politely) at the staff to clear the tables, and the staff hurried (and happily) did this in 1 – 2 minutes (it’s SO fast!) I also saw a table setter shout (politely) at another staff, «Door, door!» and the lady ran towards the entrance yelling, «Welcome, how many are you? What tea?»
I saw another staff run towards a new table with utensils frantically asking, «What tea?» and the table answered «We already ordered, thanks!»
The staff here are so fast (AND they work together) but at the same time they’re not rude at all (which is extremely rare for Chinese dim sum places!) I also liked that the floor managers seem very polite to the dim sum servers (floor managers are higher rank than servers), which made the servers less grumpy when serving.
Every single staff will look around their proximity before walking away –making sure they don’t miss a waving hand! And every single staff will take your orders/​needs/​whatever, no matter their rank.
Definitely will return!

Overall for lunch dim sum during weekday: 4 stars
This is a specific rating, because I have only been to Royal Teahouse on Friday lunch hours. I have been here many time with co-​workers (1 of them has a 10% off card). They have *superb* services: 1) on one Chinese new year day, our party of 10 opted to have dim sum here. We called to place order of dim sum ** OVER THE PHONE ** prior to arrival, so that we could return work within 1.5hour; 2) tea and water are refilled promptly; 3) empty dim sum dishes are quickly removed.
Royal used to only serve dim sum and stir fry noodle/​rice at regular price during lunch hour, like after 12pm. It was not too busy then. Lately, they have started to offer special lunch priced stir fry rice and noodle, soup noodles, etc. Therefore, it has more traffic now.
I generally find the dim sum here delicious. The quality has been consistent over the last 3 years. We tried one of the new special lunch time stir fry rice, and it was quite okay. Tasty is the word for the food here.
The venue is clean and the décor is classy contemporary.
I know I will return for dim sum.