Spring Home Heating & Cooling Systems

Wow, what customer service! It began with Sam the sales and account manager who bent over backwards over 10 months, darting in and out of large reno project to make sure every need was met and every complication was properly dealt with. This was service beyond our high expectations. I mean, early morning and evening status calls, emails at all hours of the day, meeting on site repeatedly, you name it, he did it. Product recommendations and prices were bang on and awesome, as I cross referenced with 2 other top rated vendors in town. They’re not «cheap», but we like paying for quality service.
Then came the technicians, with Tiger leading the project. He listened, brainstormed, and took as much care as he could muster on this complex project. We have a small footprint that needed very tricky routing of supply and ventilation for our furnace and tankless hot water system. The whole crew was so professional, revisiting as needed and measuring carefully so we could deal with every request. That included supply vents running through cabinets to remain hidden behind cabinet doors. The list goes on and on.
On any project of this size, things go wrong and people miss things. A little time was wasted here and there with one or two sighs. However, it’s how George (the owner) and all the crew dealt with each situation that really stands out to us, and we’ve seen many a contractor in our days. We were treated like 5-​star clients so they earned a top review. Look no further!

Very bad experience.
I was looking to have a whole home humidifier installed in my new home. The quote and scheduling process took weeks, because they are incapable of returning a phone call or answering an email. I’m trying to give them business, and they’ll ignore emails for over a week, and not call when they say they will.
The worst part was when they couldn’t complete the installation. My furnace room is very compact, so we need to get a particular size of unit. I was clear on this up front and even provided pictures. I take a day off work to be here for the installation, and the tech comes and say space is too tight. What a waste of time.
Unprofessional. Poor attention to detail. Stay away.

So I called to get a new air conditioner in the house and spoke to Cy. He and I worked out a deal for his company to send a crew to my house on Friday to install and I would pay the full balance after the job was finished.
I took Friday off work to get the air conditioner installed and no one showed up. I called Cy twice to find out when they would be come and I was advised in the afternoon. 5:30 rolls around and still no word from anyone in the company. So I called another 2 times to find out what is happening. I spoke to someone and she told me that they got held up at another job and they will not be able to come until 7:30. They said the install would take 3 hours… So after some back and forth I agreed to have the air condition installed the next morning.
So I figured that they would come the next day, I left my phone in my room only to miss 3 calls. Cy called me twice to tell me he can’t do it on Saturday because they are busy. I told him I waited all day for him reiterated that I took the day off and no one showed up. He said too bad we are not doing it tomorrow and told me he rushed his crew to do the install here. I mentioned to him he did not do me any favors because i took the day off work and he made me waste my day waiting for him.
Then I called the lady I spoke too earlier on and she said she was sorry but they can’t do it and would not offer another date.
Anyways, I got completed screwed over because I am leaving soon and my air conditioner is not working. The funny thing is I told them this and that is why they were supposed to come on Friday. Well now I have to find another company all together
if you want to know what I think about them… Steer clear from them they WILL screw you over!!!
Thank god I refused to give them a deposit

We bought a new house in Thorn hill this Feb. It is a 3000 square feet beautiful house except one thing. There was no central heating and cooling system and no ducting. After a month of homework, we quickly chose «Spring Home Heating and Cooling Systems Inc» for two best reasons. One was that the price was very reasonable. Second reason was that they were willing to work with us to find the best way to run the ducting to the second floor. Two weeks after signing contract with them, the work was done completely. We were extremely impressed by the results and very happy that we chose this company. They were very professional and provide outstanding customer service. Thanks George and Gary and all the other crew members for this great work. We highly recommend your company to anyone.