Sugar Tiers

Really expensive for a limited amount of macaroons and the service is really slow. I don’t recommend going here unless you’re really craving macaroons.

TL;DR: Yummy, fresh, and soft cupcakes, even after 1 – 2 days (airtight, not refrigerated).
I came across this bakery when I was in the Richmond Hill area, and was pleasantly surprised when I saw that they have some Groupon deals. I decided to get the 24 mini cupcakes deal for $ 20 (apparently original is $ 44 which is expensive). I got a dozen red velvet and a dozen chocolate mini cupcakes.
Glad I was able to get a deal on Groupon. As per rules on the deal, I had to provide at least 72 hours notice. I needed to pick up on a Tuesday so I called them Saturday. They were polite on the phone and they made sure they got my order right by summarizing before the call concluded.
When I picked up the cupcakes on Tuesday and entered the bakery, I was overcome by the smell of baked goods that made me excited to pick up my cupcakes! The lady on the counter had a friendly smile.
The cupcakes were actually for a potluck for lunch the next day (Wednesday), and I made sure to keep the cupcakes covered overnight. Cupcakes were in perfect and fresh condition the next day, and tasted great! The cream was soo delicious and the cupcakes were soft and tasty! Needless to say the cupcakes were enjoyed and loved by my coworkers as there was almost nothing left after the event!
I am glad I purchased cupcakes from Sugar Tiers. I will keep an eye out for more deals from this store in the future, as their regular prices are pretty expensive.
Review 26 of 100

Unhygienic and unapologetic. Just came back from picking up 24 cupcakes from a Groupon order. There was hair on one of the cupcakes and the lady was indifferent when I informed her of the hair.
«Oh, the hair was just on the lid. You don’t have to take the cupcakes but there’s nothing else I can do in its place».
Nice. No refund, offer to have a macaroon, or even a simple sorry. Just blamed it on the hair being on the lid. No wonder this place only has 2 star rating.
Won’t be coming back and suggest you go somewhere else to get your bakery items! Oh and they should invest in hair nets!

I usually go here for cupcakes — they have all kinds of Asian inspired flavours like Taro and Green Tea. Sometimes, like the comments below mention, the cake is dry but the icing and the fillings always save them. Yum!
We got a cake here for my mom’s 60^th birthday — it was amazing. We had a red velvet layer and a mango cake layer. There was no cake left by the end. We had it decorated with a hawaiian theme — they even piped a gorgeous hibiscus flower on the top (my mom’s favourite flower). I would highly recommend this bakery!

I went there planning to get a few cup cakes in the early afternoon but they were already running out on most of the flavors. So I decided to get macaroons instead, the lady at front told me if I got 6 there’s no tax. I picked 6 for $ 16.50 (2.75 ea.) while I was paying, I noticed a sign said 1 dozen macaroon for $ 22, so I told the old lady who was handling my payment that I wanted a dozen instead of 6 pieces, but she basically told me if I want a dozen, I have to pay another $ 16.50 for the other 6 pieces, so $ 33 in total other than what was on the sign 22 for a dozen. I was literally still at the counter, not that I left the store, any business should be able to fix that easily. In fact, I have been a loyal regular customer for years ever since it was opened, this was a very disappointing experience. The service has always been not so good, and the old lady at front has always been rude, but this is the worst. They didn’t even give me a box, only a tiny little paper bag, which barely hold the macaroons.

Usually go here for cupcakes. Sometimes they are amazing and other times they are not as fresh for some reason. I guess it depends on the day or time you go. All the flavors are usually very good. We like the green tea and coconut cupcakes the most. When their cupcakes are on they are among the best in the city.

I have purchased a groupon from this place a few times because its close to my work. Each time I found that the people working there were rude and not very friendly. As if they hated you for going in with a groupon special. I have purchased other items without groupon such as cup cakes and macaroons. They are OK nothing special and not really worth what they charge. I think Ruelo Pastry closer to Hwy 7 has better sweets and the service is much nicer. Usually they state you need to call and order 2 days in advance the groupon I purchased recently didnt have any restrictions but when I called in they told me rudely I had to call 3 days in advance to get my order. she hug up pretty quick. Im stuck with two groupons which I dont know when I’ll use. this call in advance is non-​sense as I dont think they are made fresh for you but they are made and put in the freezer and thawed out when you come get it!

This review is for my surprise birthday cake, which was presented to me just last week! So I cannot speak for their customer service, pricing or location — this review is solely for their product.
My loving, sweet and dear boyfriend meant very well and the intention was so caring and so thoughtful. But I personally would not get a cake from here again. I’ve always wanted a cake covered with roses and that’s what I got. I know right, a man with listening skills?! Unfortunately, the icing was so dry that when I blew out my candles and sliced into the cake, it crumbled off and fell onto the table. As I cut slices for everyone, icing just kept crumbling and flaking off — it wasn’t even really attached to the cake. It also did not taste nice. Let me clarify: I am NOT a picky eater. But the icing was very artificial tasting. If regret had a flavour, it would be the aftertaste it left in my mouth. I’m sorry if that sounds harsh but as we were cleaning up, I noticed that everyone had eaten around the icing. Everyone. That disappointed me.
It LOOKED beautiful! The roses were a little awkwardly proportioned because they were not so big that they stood out but not small enough to be dainty. The cake was quite big, maybe 16″ diameter, 6 inches deep. So while you could tell they were meant to be roses, they were maybe like borderline icing swirls. The fondant flower-​shaped piece that said «Happy Birthday Irisa!» looked like it was written last minute with a sharpie. At least there was glitter on top of the cake! One of my favourite parts had to be the little pink sugar flowers scattered throughout the roses. Really pretty :)
TL;DR: The design was good, save for proportions, but execution was not all the way there.
The flavour was red velvet. Blindfolded, it tastes your standard chocolate cake. The colour was there though! Not moist and melty enough to want seconds but rather decent enough to not hate it. In fact, I’m eating some leftovers right now at 3 am (minus the icing haha)! The perfect university student procrastination food. Texture wise, it kept well. It was a dense cake and it suffered from crumbliness too, though not as severe as the icing.
I’m sure they try their hardest every time to make every birthday a happy one. Now, if you want a FANTASTIC birthday cake, look elsewhere. For me, what made this birthday so special was the people I was with… and definitely not about the cake!

I bought a Groupon for a cake decorating course. The night of the course it was –40 out & my car wouldn’t start. CAA said 2−3hr wait for a boost.
I called the shop to let them know I was stuck. I knew I couldn’t reschedule because I hadn’t given 72hrs notice. But as per Groupon’s terms, «the face value of this Groupon never expires»
The shop refused to honour the $$ amt paid for the voucher to put twds goods at their store. And the lady on the phone was a complete b*tch about it & basically hung up on me

I really wanted to like Sugar Tiers, I wanted Markham to have one good bakery. This place is not good for cupcakes, which is what I was expecting, but it did have beautiful cakes with good décor, like dragons and I assume it would make decent looking wedding cakes.
I tried a cupcake and it fell flat, it was crumbly but also moist?
The frosting was too dunkaroos like for my liking.
Macaroons did not look appealing.
It’s a bakery, but a bakery with Asian Flare like another reviewer mentioned, its not like the other Asian bakeries with the normal goodies.
Don’t think I’ll go here again for cupcakes.
However, they did seem to have some beautiful cakes with nice fondant work. Not sure how it would taste, but it looked good! Would probably work for cultural/​asian events. they had this gorgeous dragon cake/

My friend and I bought groupings for the cake decorating class. We had called to see if we can reschedule but was told we couldn’t do that cause «that was the rule». We had never been told that previously when we first booked the class and this rule is not stated on the groupon either. The lady was the phone was extremely rude and hung up as I was trying to explain that we are calling with more than a week in advance to reschedule.
Also, on a separate visit, their macaroons are too sweet and flavors are out powered by the sweetness.
Overall very disappointed by this place.

I can’t speak for their macarons — actually, they don’t look very good — but their cupcakes are some of the best in the city. They’re made with a more Asian flair; consequently, they are not as cloyingly sweet as 97% of the cupcakes from other GTA bakeries. Their cupcakes are also all super moist and fluffy, and the frostings are just right — light and fluffy and, as I’ve mentioned, not too sweet.
Their taro cupcake is probably my favourite cupcake in the city. I could do without the mashed taro filling, but the flavour is wonderful. It’s very taro-​y, fragrant, and has a very creamy sort of taste. It’s also a lovely pale purple colour.
Their raspberry chocolate is my second favourite. It’s rich and cocoa-​y but still just sweet enough, and it’s filled with raspberry jam. They sometimes top it with raspberry buttercream and sometimes with ganache. It looks prettier with the pink buttercream but honestly, the ganache tastes better.
Their green tea is so-​so because they use flavouring instead of only matcha powder (understandable because good matcha is super expensive). There’s also a red bean filling — not my jam, but I know a lot of people like it.
The sesame cupcake is nice! Strong sesame flavour and it’s quite good, especially with the sweet sesame filling. However, sometimes the sesame bits get stuck in my throat and make me cough — so I’d recommend keeping plenty of water on hand when eating this one.
The orange/​earl grey cupcake was nice. Too orangey and not as bergamot-​y — I’d prefer if it tasted more like the tea and less like oranges. But it’s tasty.
Totally worth the trip for their cupcakes!

I got the Groupon for a dozen macaroons. I phoned in, and was ready to be picked up in 3 days.
Once I arrived I was greeted with a smile. Showed them my Groupon and i was on my way!
Once I tried the macaroons, they were heavenly! Best macaroons I had! The outside was firm enough to hold, but once you bit into it, it was soft, crumbly and flavourful! The cream inside was also to die for, staying true to the flavours they were meant to be!
I plan on trying this place again… Since there seems to be alot of negative reviews.

Got a Groupon for $ 22 for a dozen macarons, claimed the full value is $ 42. That means they sell each macaron for $ 3.50. That’s pretty high if you ask me!
Went to the store to pick them up, they required a three day advance notice beforehand (warning sign?). They don’t open until 12pm Mondays and Tuesdays so be aware. The display shelf was filled with marvelous looking macarons with tie die colours, beautiful sprinkle toppings and other decorations. I was excited. But I was fooled. The box that I get was prepackaged and did NOT contain a single one that looked like the ones in the shelf. They were plain coloured and did not even list out what the flavors each one was. They strangely added a white or milk chocolate flower on each macaron. My assumption is for them to argue for added value of each macaron if questioned. There was no price showing for how much each macaron cost listed anywhere in the store.
I left the store knowing I’ll likely not return. The flavor of each macaron was decent but the freshness was questionable. Some were good and some were dry or hardened. Seeing how the product given for Groupon coupons were sub-​par to their actual retail stuff makes me not want to come to this place again. It just tells me that they’re out for a cash grab.

Review only in regards to the Macaron: If you are seeking for Macarons from this shop I would not recommend this bakery. Vanilla macarons are vanilla bean shell flavoured and the filling was whip cream slightly sweeten. Very disappointed with the filling. Mango macaron was filled with mango paste and again whip cream. I enjoyed the chocolate macaron but the amount of filling inside was disappointing.

I purchased a Groupon coupon for 2 dozen cakepops a couple of months ago, otherwise I would have never traveled all the way out to Markham.
The cake pops were AMAZING.
Melt in your mouth heaven. I tried to make them a few times, all of which were giant failures, so I have a special appreciation for these little balls of yummy. My 2 dozen, preordred cake pops included chocolate, red velvet and vanilla. I actually loved them all. The outside layer were dipped in vanilla or chocolate, with a variety of cute decorations on top including little pink & red hearts, little confetti sprinkles.
⁵⁄₅
While I was there, I got lured in by the cupcakes. YUM.
They were all cleanly decorated with icing. I got 6 cupcakes for $ 13.
The price was very reasonable.
I picked out chocolate,
mango — I think this is my fav. The cupcake itself was super moist, and had a light flavor of mango through it. YUM YUM YUM!
Green Tea — **haven’t tried yet.
vanilla — Classic vanilla taste, light and fluffy cupcake.
and Taro — I’d never heard of taro before, and girl who worked told me it was a popular flavor in the Asian culture and compared it to the taste of a yam/​sweet potato? I haven’t tried it yet … The icing is light purple.
The icing on all of the cupcakes was very light, and not terribly sweet. Very creamy, and slighty oily on the tongue. One of the best icings I’ve ever had.
These cupcakes exceeded my expectations. And I’d probably drive to Markham again to get them. That says a lot! ;)

Came back a couple times and was disappointed that the macarons were not as yummy as I remembered. So that plus the lack of customer service (every time I’ve been, the people there seem like they are too busy to help/​be friendly) is why I have changed my rating.
The macarons were a decent deal, a dozen for $ 15 which I split with a friend but since we came on a Monday, the display was more than half empty and there wasn’t too much to choose from (I had previously gone on a Sat and the display case was full of macarons with tons of flavours). I think what was left were the leftovers from the weekend which was why my macarons tasted stale. They shells were dry and it was not chewy at all, not even a bit. In the end, I threw away 3 of mine because they weren’t appetizing.
So the lesson for today is, for macarons, go at the beginning of the weekend for the freshest selection.

We were hooked on the macarons and cupcakes we had to make a special trip there today. We asked them to put some items on hold for us and I spoke to one of the owners/​partners. Anyhow, when we got there that’s when we were a bit put off.
We entered the store and the manager that was serving us last week was on the phone with someone, she didn’t bother making eye contact. Ok, no problem. We browsed around the store (no one aside from us is in the store) and when she’s done with the phone she walks to the back but doesn’t bother greeting us.
We’re still browsing around and she comes to the front, yet again, no greeting. We pick up our stuff and pay for it, she doesn’t even bother giving me the receipt and tosses it away. (ok…guess I can’t get a price breakdown for the order)…this five star review is quickly dropping…
They have a sandwich board outside the shop advertising the classes they offer, however, on the other side of the board that faces the store (if you are leaving the store you see the sandwich board and the info clear). «Free coffee, tea or Tiem bun (sweet chinese dessert» with any pastry purchase.” We inquire about this, and the lady tells us the promo is no longer over. When I ask if they sell coffee or tea, she tells me that because there is a starbucks nearby and a subway, they can’t sell any beverages… yeah…right…
If your promo doesn’t exist anymore, you should at least remove the promo so that you don’t mislead customers. That’s called false advertising. We definatley won’t come back after this visit.
Cupcakes were good but it’s not worth the drive all the way up there for subpar service.

3.5 I have been trying to avoid going to Sugar Tiers cuz I knew I would be paying to get fat. But how could one resist the temptation? They were so beautiful inside and out… hehehehe ^^
I purchased 9 cupcakes today. Oreo, green tea, taro, god knows what other flavour… does it really matter :) The last time I had a sugar tiers cupcake (Thank you Wayne lol) it was good. a little dry but this time it was just delightful ^^ Moist & the icing just melts in ur mouth. It wasn’t too sweet. Just the way I like it. I hope they are still like this tomorrow morning… they are supposed to be cupcakes for my best friend’s shower/​bachelorette! I put them in the fridge… hopefully it doesn’t get too dry.
Sugar Tiers also offers classes at their location. Imho, I think the classes might cost a little too much. Michaels crafts offers the same Wilton classes & special flower workshops, wedding cake classes were well above $ 150. I don’t think this includes the materials… @@
Sugar tiers also sells baking tools & products for some of us hardcore bakers. Molds, cutters, dyes, fondant, gum paste, shaping tools, etc. Some of the stuff I recognized were from Wilton. Which also means go buy those at Michaels with your weekly 40% off coupon! I did manage however to get long thin wired stems for making roses.
I can’t wait till tomorrow. when I can have another cupcake… or maybe I shouldn’t surprise my friend at all and just eat them all myself… :) Its supposed to be our breakfast u see… :D … hmm what to do LOL
Didn’t buy any macaroons this time. But perhaps another time! :)
Have u ever seen so many smiley faces in a Unilocal review ?? :) I guess cupcakes generally makes ppl happy! :)

Sugar Tiers has been on my list of place to visit for the longest time since my visit to Marble Slab Creamy next door. It is a little out of the way for me since it is up at Major Mac/​404 which I don’t drive by often.
Tonight at our UYE at Joe Yee, one of other fellow Unilocalers is so nice to got us all special treats from Sugar Tiers as desserts and he really went all the way. We all went WOW when we saw what he got for us as surprise!
Black Sesame/​Strawberry/​Pistachio Macarons ($ 1.50)
— In general they are one of the sweetest and richest I have compare to other
— sizes wise they are medium in size but for the price wise it is the best
— I like the black sesame the best! I have a weakness for black sesame of any shape or form.
Apple/​Chocolate/​Strawsberry/​Banana/​Red Velvet/​Oreo/​Raspberry Cupcakes ($ 2)
— so pretty… to look at… makes one does not want to eat them
— the cupcakes cake base itself a little dry… but I only have ¹⁄₆ of each cupcakes so I found it not bad. maybe they will be more enjoyable when enjoy with a good cup of coffee
I might be too sugar overload if I ate everything! But sharing with a good bunch of Unilocalers did make the experience extra enjoyable!