Swiss Chalet

Worst Swiss Chalet location that I’ve been to.
The four of us were seated down by the hostess and were told that our waitress would be with us shortly. Waited 15 — 20 min and we still did not know who our server was, nor did we even have any drinks.
When we finally ordered, ate, and decided to pay, our server came back with the credit machine as we all had to use cards. Even if we had to do individual bills, I do not think she should have taken so long to come back for each person to pay. We waited for approximately half an hour just for everyone to pay because she kept leaving and coming back around 5 — 10 min later in between each person. The worst part is that she had the nerve to take the machine and hand it to another table just because they only had one bill. It would have been more efficient if she just finished up our payments and let us leave, instead of having us to wait for her.
Overall, the service is terrible and the food is only mediocre. I will not be going back to this location.

Tasteless and dry chicken. Waitress seemed like she didn’t care and barely came to my table after I commented about the food. I won’t be going back to this place. Food and service sucked.

I love rotisserie chicken and how it’s prepared here at Swiss Chalet.
The price has gone up over the years, but quality has been pretty consistent throughout all the locations I have been too.
I like the chicken and shrimp here the best. The sauce and seasoning they had for the occasional shrimp promos were amazing. The ribs and chicken wings are ok, but overpriced for the quality.
I remember loving St. Hubert as a kid, same as Swiss Chalet but I liked their sauce much better. Unfortunately they are no longer in Toronto area. Since then Swiss Chalet grew and has become a very successful family restaurant.
Take-​out and delivery is available also, website is easy to order and can use online coupons.

There’s something about Swiss Chalet’s rotisserie chicken and their sauce that keeps me coming back. I tried Nandos and St-​Hubert and was never really satisfied by either the chicken or its preparation. There is nothing more delightful, to me at least, than a crispy charred black chicken wing on a half chicken dinner. We drank diet pepsi and ate Chalet chicken soup — fresh daily with their famous rotisserie chicken, garden vegetables and tender noodles in a savoy chicken broth. Bowl $ 3.99 Cup $ 2.99; Four cheese spinach dip — A creamy dip served hot with a blend of four cheeses, spinach, artichoke and red peppers. Served with fresh tortilla chips for dipping. $ 7.99 (Complimentary free appetizer); Wings and Ribs — half rack ribs and 5 wings side $ 18.99 back $ 19.99 served with creamy coleslaw signature chalet dipping sauce multigrain roll choice of side (fresh-​cut fries peeled and hand-​cut in house daily); Signature chalet dipping sauce and half chicken dinner signature chalet dipping sauce multigrain role and choice of side (soup) $ 15.38.

This store manager offered me a dessert after an incident was escalated.
A driver delivered the wrong order for me and my co-​workers. Basically– he gave us an extra bag– which had chocolate bars and salads and some scratch and save cards. We thought that Swiss chalet may have thrown it in for free. One co-​worker even proceeded to open the lid of the salad. Thank god he didn’t take a bit, the driver returned 5 minutes later and grabbed items from our table and said (wrong order) in a packed corporate cafeteria.
It was very embarrassing. Store manager apologized and advised that this is not how a delivery should be made.
He then offered me a «free cheesecake». What am I a child?
Like give me a free meal at least.

I don’t usually go to Swiss Chalet but when I do, I expect amazing chicken and ribs as well as a very warming environment. I can say that the last time that I went was nothing like that.
We first walked in and was brought to a small table for 2, which was fine, and we were given menus. We probably sat for 15 minutes waiting for someone to take our order. A big group has just left beside us and the servers were busy cleaning the tables and not really paying attention to us. We FINALLY ordered some food and a beer. One of the servers tripped with the bottle of beer on her tray, causing the bottle to smash on the ground and spill beer everywhere. There were shards everywhere and it almost hit some of the customers who were sitting nearby. I understand that those kind of things happen at times.
The food probably took 30 minutes to come to our table which aggravated my dad a lot. We had to find a server to ask where our food was 2 times. (We would’ve asked more but there seemed to be a lack of servers in our section, we saw a server maybe once every 15 – 20 minutes) I ordered the half rack of ribs with mashed potatoes and boy was I disappointed. The mashed potatoes were cold and the rack of ribs were dry.

My mom and I went on a day that was busy and seemed understaffed. It seemed understaffed because it was hard to get someone’s attention, either they were busy doing something else or not visible to us.
I got Full Rack of Side Ribs with Sweet Potato Fries. The ribs were okay and the fries were good but I amount of dip for the fries wasn’t enough for me.
My mom got the Chicken Parmesan Burger and it wasn’t that good, just plain.
Everything was just okay and tolerable.

Service was attentive and friendly. Didn’t wait too long for ordering or for the food. Waiting for the waitress to give us our reciept was also quite prompt. Food was mediocre as per usual and at least I came in on the last day of the 2-​can-​dine promotion so that was good. Atmosphere is quiet and never too loud either.

I haven’t been to Swiss Chalet in a long time so I decided it was time for a visit!
They happened to have a quarter chicken honey garlic special which came with your choice of sides, coleslaw, garlic toast and a choice of soup or pie. I opted for the loaded baked potato chowder instead of the pie and it was a good decision. The soup was very hearty and it wasn’t overly salty which I find to be the issue with many restaurants’ soups. The actual chicken was glazed perfectly and it was very tender.
I have to say that Swiss Chalet is one of my favourite chain restaurant. I think it’s better than Joey’s which was nearby at Markville mall.

I haven’t been to Swiss Chalet for almost 2 years, try their Christmas Chicken/​Rib combo… not bad… with scratch card included in the combo

This past weekend I kept hearing radio advertisemnents about the 25^th anniversary of the festive special … and what can i say radio advertisements work (so does gravy cravings due to lack of swiss in Montréal). All three of us ordered chicken and rib festive meals but were very surprised both at how long it took for food to arrive and at how different each of our plates looked when they arrived — considering they were the same meal. My ribs were blackened with charcoal with a flattened appearance, while another friend’s ribs looked normal but had the tiniest little piece of chicken we’d recalled seeing at Swiss Chalet before. We were so distracted by the odd appearance of our meals not to mention the small portion of fries that we failed to notice that we were given no utencils to eat with. We flagged down the first waitor we saw and asked for utensils but none came — we actually had to wait while our food was getting cold for our waiter to return and ask her for utensils. It was a bizarre experience. Needless to say we didn’t starve and picked at the fries and bread with our fingers. Swiss Chalet is definitely not regarded as a fine dining experience but I recall them running a tighter ship than we were experiencing.
Our initial impressions of the meal were correct — it was definitely the worst tasting Swiss Chalet we had experienced in years. My whole grain bun dipped in chalet sauce was the highlight of the meal as even our fries were over cooked. Not much more to say except that I definitely won’t be going back anytime soon. The free Lindor chocolates we received carried this up to 2 stars but it was very close to being my first 1 star review.

It’s been a while since I’ve come to Swiss Chalet, so my family made an objective to come to a newer location in Markham for Saturday night’s dinner.
The place is brand spanking new! clean, comfy, spacious and well planned out with plenty of booths, and tables. Our server was very friendly, helpful, and attentative to our requests. The menu overall looked the same with a few added things to their menu.
Rather than their usual half rotisserie chicken I opted for their BBQ rotisserie served in a flat bread with garden salad served with a raspberry vinegarette dressing. The overall presentation was satisfying, and the portions were enough. The only drawback being my flatbread was slightly burnt, nonetheless the meal was overall satisfying. The portions are always more than enough, and as most of us know, there’s always room for swiss chalet fries.yum.
Swiss Chalet has continually been consistent in its food and service… and hey if you’re ever hungry after your meal, you can always hop onto the otherside of the building where Harvey’s is lol.

Service is terrible here: they do not engage the customers when they are seated; the orders were taken incorrectly after we repeated the orders twice.
They took away our food before we were finished.
I understand that this is a chain restaurant, but better customer service training or at least training that is similar to other Swiss Chalet chains would really improve things.
This is the third time coming here and each time we hope the service has improved. Unfortunately this is the only the roast chicken fix in our area, so we have to settle for this.
They must really push to up sell on their beverages since the fries and and chicken are always too salty.

This location is hit or miss with what server you get. They seem to be too busy to get any real attention. Taking so much time calling over and tracking down a server for a forgotten item is not my idea of service. Seems they assign too many tables to one person. Manager was very good as backup but haven’t seen her the past few times I went. Typical Swiss chalet offering except this time I got a curly black hair with my fries.

I have been coming to this Swiss Chalet’s location for years.
Good for a quick meal. Nothing too fancy. Service is a little stiff but quite attentive.
I would stay away from the ribs though, the last few times it had been really dry. The chicken though never disappointed.
Over the years, I can see the size of my chicken growing smaller… Maybe one day I can eat a whole chicken by myself.

This is my neighbourhood Swiss Chalet. It is quite busy during lunch hour on weekdays and all day on weekends. Myabe it is just me, but I think the chicken is just a little bit more salty (in a good way) than the chicken at other Swiss Chalet locations. I always find the chicken of other locations too bland, so this change in taste is good.
The services is usually friendly. The interior is standard like other locations. The place is clean usually. On the evening I visited last Saturday, I saw a guy who I believed was the owner or the manager making rounds every now and then to ensure things are okay. What more can I ask for?

Key Features: Best cooked Swiss Chalet burger in the GTA
Yeah yeah — so there was that one time on Mother’s Day when the waitress messed up our orders, gave us cold food, and was an all around, less than delightful server — but I tell you what — years of being fantastic will help me look past that.
There’s one reason to come to this Swiss Chalet — and I’ll tell you what it is, their burgers. I don’t know why the other Swiss Chalet’s in the GTA can’t cook them properly (and believe you me, I’ve searched around) but this place — they put a patty on a bun that is so juicy, you’d think it was cooked straight off of a George Foreman grill (if you believed the hype about how well a George Foreman grill can cook burgers. Which I don’t.)
The point is — don’t think of this Swiss Chalet as a chicken join. Think of it as a burger joint. Now, I don’t want you to go there, have the one time they’re not cooked to perfection — because as I said above, I — too — had a bad experience once. By 90% of the time, there’s nothing more that I would want from my meal.
It’s an all around treat. And a great place to kick back with grandma, and talk about life, and all that comes between it.

The chicken portion seems to get smaller… hmmm. The fries were hot, the chicken warm, and the service was ok. Pricing appears to be getting higher with each updated menu. I still enjoy the taste and don’t go back as often as I was did. The check was just over $ 50.00 for the three of us. One glass of water, one soft drink, a tea, one appetizer and three entrees.
Will I be back? Of course.

Swiss Chalet dipping sauce. Check. Quarter Chicken. Check. ¹⁄₃ Ribs. Nope. ½ Ribs! Free upgrade during the holidays! I ate it all. It was wonderful. $ 15.99. Always a solid place to eat.