The Home Depot

Terrible customer service. If you need to make a serious/​large scale purchase but need assistance don’t come here. The employee who was completing my purchase ignored me and dealt with someone else even though i was waiting for so long and ended up waiting longer while another customer completed his purchase. Literally in the middle of entering my transaction another customer swooped in and was dealt with immediately and I sat there thinking if it was a joke…
No apologies from the customer. I politely complained to the employee that what he did was unprofessional and bad customer service. Why did the other customer who came after me get priority when I had been waiting for an hour? He stated he found nothing wrong with his service and blamed me for being busy on my phone! Won’t be coming back here again. Giving him one star for price matching for me otherwise I would give this a no-​star.

Today my father, who is a 20 year veteran of home depot services, was accused of stealing and the employee laid his hand on my father and grabbed the item.
The employee approached my father upon existing the store and asked for a receipt. My father gave him the wrong one and without another question ripped the can of paint out of his hand and walked back into the store. By the way, my father is old.
We had to get my brother down there (less than 10 minutes away) to settle everything and he was told that the manager and the employee (same person??) had left for the day (or hiding??). They assessment the situation, my dad had time to show the correct receipt, they gave an apology on behalf of the employee and we called it a day.
Tomorrow is another day and I will update with both manager name and employee name.
Working with customers is a privilege and if it’s not true for someone, they need to leave to allow more interested people to take on the role.
I realize that this is not a fair review of the store, but the store (represented by the employee) did not provide a fair assessment of the situation.

New Home Depot in the 16^th and Markham Road area, located in plaza along with Food Basic and other restaurants. Great customer service, staff are always willing to help. My friend and I came here couple times to buy some materials for renovations and also for returns. We had a positive shopping experience with all trips.

I came here recently to get Alaskan Salt that’s been sold out everywhere. The lady on the phone said they had 6 bags. When I went they said they had none even though I told them I was advised otherwise. A man showed me an area to check and when I turned around to ask him a question he disappeared. Not cool. Will not be coming back here.

The newest Home Depot in the area.
Great customers services compare to the others I been to.
I been asked quite a few times in different departments if I need help. I know, I look lost but I just love browsing around in Hardware store…
The new storefront design is really catchy, love that!
But if you here expect to see a Harvey or Second Cup you might be disappointed!