The Home Depot

This is your local Home Depot for those who live west of McCowan. It’s located across from First Markham Place, and let’s be honest… it barely has half the passenger traffic there.
I found the service in this store to be very good. I was looking for a shower hose, and managed to find someone and he not only directed me to the section, but explained which sizes are available and the reason for the cost differentials. Considering some of the other major stores I go to, I was quite impressed with the knowledge of this employee.
The self-​checkout counter was a neat addition and the instructions were simple. Mind you I didn’t go during peak time, but the whole process from entering the store to exiting only in 5 minutes.
Solid 3 stars for the fact service is good, but nothing really stood out.

We hired Home Depot to install replacement windows at the back of our home a few years ago. We were pleased with both the windows and installation, so we returned to Home Depot intending to purchase the same brand of windows for the front of the house. Home Depot sells windows from two manufacturers. What we were not told at the store was that Home Depot no longer offers installation for their windows.
The store sales representative told us that he would have a representative call us to make an appointment to measure the windows. This was the same procedure when we previously ordered the windows so nothing seemed amiss.
When the representative for the installer came, he tried to sell us a different product at four times the price quoted at the store. Needless to say, we declined.
Some time later, we received a follow up call from the Home Depot store and I explained what had happened. The Home Depot caller told me that what I had told him was disturbing and that he would like me to repeat the story to the store manager. The manager, however, told me that this was store procedure.
Home Depot apparently has agreements with installers and provides leads to them. Home Depot does not care that the installers do not try to sell the Home Depot products.
If we had been told this from the outset, we would not have wasted our time meeting with the installer’s representative.
We wanted the brand of windows sold in the Home Depot store not another brand. We felt like we had been victims of the old bait and switch. Not very ethical, Home Depot.

One of the best Home Depot’s I’ve been to! Was at the garden centre looking for flowers for my mother. Mariangela was super helpful and gave me wonderful tips. She was very pleasant, friendly and extremely knowledgable.
If you need any help with your garden come to this location and ask for her! She is AMAZING!!!

What happened to their customer service? It’s almost non-​existent. Employees almost run away from you when you are trying to ask a question. One time a staff said he would come back after checking on a product, I waited for 15 mins, he never came back. The consistently bad service in multiple locations is turning me off.
I wonder why the cultural changed?

Came here for a one hr seminar as well as some basic stuff for painting that we’d forgotten last time.
Again, the staff at this location was very helpful. We learned how to laminate floors. It also helps to review clips on YouTube. But def. got some helpful tips to help us get started. Things were all very easy to find.
It’s not that busy at this location (went on Saturday). LOTS of parking. Lots to choose from & most importantly… the price is always right :)

Your basic home depot. I like the way it’s so easy to find everything just from their signage. I was looking for some coaxial cable & walked right to the aisle & then to the register in under 10 minutes. Lots of cashiers open & fast service. Me likes! :-)

Went there to do some quick shopping for a Philips #00 screwdriver to open up my laptop. I recently heard that their service had improved in order to beat Lowe’s.
I have to admit, service was SIGNIFICANTLY better than when I went there last. Sales people were very knowledgeable and helpful and I got the product I want very quickly.
However, it is still no match for Lowe’s.
Lowe’s still has that «help button» which I never used, I didn’t see any of the sort in Home Depot.
I still get the please go to XX Aisle for what you want. In Lowe’s the sales person walks with me to the section and helps me find what I needed.
However, Home Depot was closer to where I was so that was the other reason why I went.