AMJ Campbell Group

I really wanted to like AMJ Campbell. They were in the middle of the quotes given to me, not too high, not too low. They were recommended by a friend who did a similar International move a year ago. But they have failed miserably on a number of accounts.
1. They arrived ONE DAY EARLY for our move. When I told them that I was not prepared, they suggested that they just take a few things now. I «worked» with them and stayed up through the night packing so that they can leave the following day by 9 am (the actual day of our move) so that Rocky (our mover) can get to the coach clinic he had to attend for his son the following day.
2. They did not have any packing materials or anything to wrap our furniture in. I called our Toronto moving booker and was told «Not to Worry, everything will be wrapped prior to their trip from Greenwich, CT to Toronto, ON».
3. They arrived 2 hours late with our furniture, even though they were told that the elevator in our condo can only be booked for 4 pm! Most of the move took place in the dark as a condo had few lights and our lamps we packed up in boxes. The two standing lamps that we did not pack, the movers broke, which brings up the following point
4. We incurred A LOT OF DAMAGES. Over $ 10K, according to an antique furniture restorer whose services we used in the past. The only good thing about this move and the reason for 1 star was that AMJ Campbell and their long distance partner, Atlas van lines recommended Peter Johnson Restorers, who did a fantastic job repairing the damages.
5. My credit card was billed, but I had difficulty getting an invoice. I requested an invoice 3 times by phone and 4 times by email before contacting my credit company and filing a dispute for the charges. That produced an invoice. It appeared that the charges prorated were approximately $ 500 higher than what mathematically they should have been. I have asked a number of times for the explanation of the charges, only to get the same invoice sent to me with no explanation.
I understand that many things can go wrong and there may be perfectly valid reasons why all of these mishaps happened. Yet, when a dissatisfied customer reaches out to a company over 10 times asking to speak to the manager and requesting an explanation of the bill and is ignored, since the company got paid, then this is a badly managed company. This is the kind of company that will have these types of problems occurring over and over again. They don’t care about customer service and their movers know this. This is why I strongly urge anyone considering this company to look elsewhere

Firstly, if you are planning on moving across the country, it is worth it to think about whether or not you really need to move all your stuff or if it might not cost the same to get rid of it and replace it at the other side. I decided to move all my stuff but after paying thousands of dollars to do it, I would not make the same decision again.
Secondly, if you do decide to move everything, try to find a company other than AMJ Campbell. There are not a lot of choices unfortunately, but try to avoid this company if you can. I used them to move from Vancouver to Toronto. To be fair the people I dealt with in Vancouver were very good, but as soon as my stuff left there the whole experience turned sour. The people in the Toronto office were rude, did not return phone calls and had no idea what was going on half the time. It turned out that the weight estimate was way off, so the cost was suddenly much more than expected but when the shipment was a week late they would not compensate me. They basically held my belongings hostage, refusing to deliver until I give them a credit card number to pay in advance, even though they originally said I had the option of paying by cheque. It was impossible to plan for when my stuff would be delivered because they kept telling me that it would be there the next morning and then it would not arrive. The first time they did not even call to tell me. I was left waiting for an hour until I finally called them, only to be told that my stuff was still in Winnipeg. So overall I would say my experience with this company was a bad one and would not use them again or recommend them to anyone.

Maybe I’m out of line for this review, but I don’t think so. I didn’t use AMJ Campbell for my move, but I felt it was worth Unilocaling about the reason why I didn’t, and moreso the rather ridiculous treatment I got from them.
Backstory: I moved from the Toronto area to Halifax NS on rather short notice last year, and put most of my possessions into storage in Ontario. Now, it’s time to bring them out here, so I contacted a few major, supposedly reputable movers to discuss it. AMJ Campbell has a deal with CAA so that’s why I contacted them. Their initial quote wasn’t bad, and comparable to another provider that a friend had used with success.
So I narrowed my list down to two and flew out to Ontario to meet them, show them my storage unit, and firm up the quotes. The other provider (I’ll write the review when the move is done), before we even met, had given me a whole lot of information, been very friendly, knowledgable, and when we met was just the kind of sales person you’d want to deal with.
Not so the guy from AMJ. He seemed in a rush, told me they’d need to bring in a «shuttle truck» because their truck couldn’t turn around in the complex, and the cost of that blew their cost advantage out of the water. I had also indicated that there maybe some repacking of some of my stuff needed as we’d left in a hurry. To the other provider, no big deal. To AMJ, well, you’d think I was asking the guy to do it himself.
Anyhow, back to Halifax I went, and I got pretty busy, got updated quotes from my short list and decided to go with the other company. Dude from AMJ calls me today, I tell him, «I’ve decided to go with another company, but thanks for your time coming to meet me.» He says «Why?», almost in disbelief. I said, «Well, it’s a bit of a hassle to have to pay for your „shuttle truck“ another company says I don’t need, and that if they do they won’t charge me anyhow, and cost-​wise that made the difference. Again, I appreciate your time, thank you.» I didn’t think I needed to say anymore than that.
His response, snidely: «Good luck with the service.» Click.
Really?
I hate salespeople who think they have a sense of entitlement to the business. I told him he was one option I was considering, and the vibe was bad from the get-​go.
I’m a salesman myself. I don’t win all the business, but I certainly don’t treat people like that when I don’t. I thank them for giving me an opportunity to bid on the business, wish them well, and remind them that I’d be happy to discuss future opportunities. That’s how it’s done.