Best Buy

Geek squad services out of this location is fantastic! Agents are skillful and very friendly.

Went in to buy an Ipad it took us 20 mins to find a sales associate. When we finally told him it took him 20 mins to come back with the Ipad.

Went here to buy a GOPRO and asked them to do a price match from GOPRO​.COM which is a Usa web site and they said yes plus gave me a extra 10% what a deal. I saved over $ 100.00 .
great service.
Great to see a big company do what they say.

This review is based solely on this store’s lack of customer service via the phone. This store has a RIDICULOUS automated service. It’s a large chain store, fine, whatever. However, the answering machine puts you in this queue and when no one picks up the phone, it asks you to leave your name + phone #, and someone will «return your call». Yeah, whatever. I’m sure someone will bother even listening to the messages, let alone calling people back!
With the number of idle salespeople on their sales floor, can 1 of them pick up the phone?
I actually Twittered them to let them know about their poor customer service and that’s when I got a response. However, after I asked my question, no response to that.
I find that many stores are only focusing on the bottom-​line and forgetting about the customer service basics.

It is kind of hard to find help, busy store however not very friendly helpful staff.

Whenever I’m in need of an electronic gadget, I usually end here in my search. With the usual big box layout, Best Buy looks the same everywhere. I personally find this store a bit better as the service is always fast, knowledgeable, and easily found.
My Christmas shopping always brings me here as their flyer sale usually has one or two items that can’t be matched or found anywhere. This store has price matched for me without complaint and I always find the store layout easy to navigate.
It’s insane to come here Boxing Day or Black Friday. The line up is around the store two times over BUT I’ve snagged a few awesome deals that way. A Canon D-​SLR for 65% off… Yes please!

The staff is excellent here. Have you ever watched Chuck? Well the people here kinda seem like them, except with great customer service skills.
Best Buy is pretty standard. Product is in generally the same areas of each store, and the pricing is often very similar to Future Shop, imho.
So its really the people that can make the difference. I returned an item here a few weeks ago and everyone was really personable, even that guy at the entrance who labels anything you are bringing in from outside (normally they are passive aggressive).
The service at the return counter was quick and not chatty. Sometimes they tend to be chatty, which may be great in the check out area with its multiple tills, but when you only have one person manned at the returns section with many customers waiting, you want fast and quick not chatty and pretty (not saying th rep at the returns wasn’t pretty ;))