E-Z Rent-A-Car

They will try to pin a wear and tear of winter on vehicle that has already occured prior to you rental, and try to pass it off on you to illegally get your money. The next day they charged my credit card illegally

Trans Canada rental NOT E-​Z rent-​a-​car
I booked a last minute rental from this company for one week because the original company I rent from (Zoom, they’re amazing) was out of cars.
I ended up paying $ 40 extra for the rental.
From the time of pick up I knew I wouldn’t be renting from them again. I went in to pick up the car and the rep at the counter seemed unorganized and untrained. As usual, he requested my license and credit card to start processing the booking. I provided both. He then turned around to do some thing and turned back to me asking for my credit card… I told him I already gave him both and he asked me if I was sure. I’m a regular renter so I already know the process and as soon as I reach the counter I take out both to hand it off. He was adamant that I didn’t give him my card and proceeded to search the desk. After about 5 minutes he finally found my credit card.
I went out with another man to check the car and it was filthy. INSIDE. There were two scratches on the car and the gas tank was at one tick under half. He almost didn’t mark the scratches and marked the gas down as half. Since I had to rush to work I couldn’t be bothered to mention it. I sure as hell should have.
Upon returning the car there was NOONE at the counter so this time I had to wait for someone to be called to come back to the counter (8 mins, I had messaged my boyfriend when I went in and when the rep came so I know the length of time). He came in lazily, I asked him for the total and while looking at the screen he said he would tell me shortly. He went to check the car and came back in to tell me it’s under half, one tick. I told him that was exactly how I received it but that’s ok and asked what the charge was. Again he didn’t know. Few more minutes passed, the gas was $ 6.62 and I was given my total $ 180.62, $ 20 more than what I had booked it at.
Let’s just say I will NEVER book with this company again. They’re unorganized, inefficient, the cars are dirty they will tell you that you’re getting more than you really are and the employees seem lackadaisical.
Good luck!

I rented from this company under the name «Economy Rent a Car» via Expedia, but it turns out the company operates under multiple names. The sign on the building says Transcanada Car Rental and they’re located at 6465 Airport Rd.
Garbage. Horrible experience that will frustrate you.
1) Absurd customer service. Unfriendly, terse, and apathetic employees. I’ve rented twice now (inadvertently, since they operate under multiple business names — Transcanada, EZ car rental, Economy Rent a car, Nu Car rental,.) and the staff are quite difficult to work with.
2) Questionable cars. I got a 2013 Ford Focus that had brakes that made constant loud squealing/​grinding sounds. The horn also didn’t work. I called the office and they told me to come back the next day at 9:30am to swap the car. and when I did go the next day they told me they had no cars available to swap. WTF? (see point 1 also)
3) Hidden costs. I reserved the car off Expedia at a stated rate of $ 28/​day. This rental company tacks on a hidden mandatory insurance fee, that with all other fees and taxes brought the actual rental cost to $ 66/​day. WTF?
Stay away. The Airport Rd. location is inconvenient also as you need to take a train then a shuttle to get there.
I did some searching afterwards and turns out this place has 100% 1-​star reviews. Ugh. Shoulda known. how can a place like this stay in biz?
Stay away and stay happy.

I’d give this place one star, but it’s not abominable. One thing I do know: it’s anything but EZ. Literally and metaphorically speaking. Just an FYI: this is an off-​site car rental. It’s not called EZ Car Rental it’s actually called Trans Canada Car Rental. Beyond confusing! No one knows anything about this place, so acquiring directions is almost impossible to get if booking through Priceline. There is no telephone number listed for EZ. Take the train to the Viscount stop, take the escalator down stairs and call them using the courtesy phone. Takes shuttle approximately 20 minutes to pick up. Location is roughly 3 minutes away. The rental company is connected to a seedy hotel that shares its counter. I highly recommend forking over a few extra dollars a day to rent from a company that’s attached to the main terminal and not off-​site. This was a nightmare.

No customer service! Unfortunately if i had checked Unilocal before booking directly on their company website, i would have chosen another car rental agency. Made a reservation directly on their website, no problem, excellent deal, about $ 20/​day tax incl. for a midsize vehicle. Printed off reservation sheet and brought my insurance coverage with my personal vehicle. Once i landed in YYZ, called for shuttle which was fairly quick. Once i arrived at the rental agency, about 5 ppl were ahead in line. They had no vehicles for any of them. They suggested either to wait for returning vehicles or shuttle back to the airport and choose another car rental agency. According to website, they don’t charge your visa when you make a reservation, and they don’t have to have to honour your reservation. (if everyone kept their rental vehicle longer than what they were suppose to, as the next renter, would you expect the company to handle this?)
The agent told me to wait off to the side for 2 hours. I saw cars return back in and they rented it out to the next person waiting in line. I decided to say something and the agent said «i couldn’t remember why you were sitting there, i thought you were taken care of» Now that daytime has turned dark, they finally found a car for me. I gave them my reservation notice which had all the rates and the total cost for the rental period. When they printed off the invoice to give it to me to sign off, the rates were all different. They agreed to change it back to the agreed price. It was so dark outside and after the car was washed, i was difficult to see the previous damage to the car during the initial inspection. If you plan to rent from this place, make sure you bring your insurance coverage for your personal vehicle and show them your liability coverage so that can decline their in-​house coverage.
Expecting renters to return the car with ³⁄₈^th full of gas is just a non common sense way of running a business. Why not rent the car out at full tank? Do u think renters want to look for a gas station as soon as they rent a car, we don’t know the city let alone trying to get to our hotel or first destination.

Worst car rental experience EVER — Ez Rent a Car at 6465 Airport Road in Toronto — AKA Trans Canada Car Rental. You need a NO STARS rating. They refused to rent me the car until I could prove 3^rd party liability, although my Visa card covers collision. I’ve have never been forced to take this in Canada, the US or Europe. I finally had to have my insurance company in Calgary email them proof that they would cover 3^rd party on any vehicle under $ 40,000. The clerk was ignorant and argumentative. I have never heard of this being enforced. It would have been an additional $ 50 which would have made this rental more expensive than more convenient rental companies INSIDE the airport. While the Ez staff member argued with me, I was delayed for two hours while numerous people went ahead of me. Finally got the car and headed out into rush hour and gridlock which should not have happened and made me late for my event. Finally they tell me the gas tank is ³⁄₈ full!!! What?! He gives me some ridiculous, convoluted explanation as to why, and that I should bring it back ³⁄₈ full. Never heard anything so stupid and have never gotten a rental car without a full tank in my life. NEVER EVER rent anything from this pathetic outfit.

I made a reservation for an SUV with ez rent a car for my family vacation to Toronto. We are a family of 5 so getting around with 3 young kids can be a challenge. Here is the step by step version if everything that happened after our plane landed.
Retrieve luggage
Find terminal 3 train platform
Ride train to viscount station
Find shuttle telephone
Call shuttle
Wait for shuttle
Shuttle full
Wait for next shuttle
Ride shuttle to ez rent a car
Arrive at ez rent a car
Wait in line for 1.5 hours
Give all my information to Ahmed
Be advised that even though I have a reservation they don’t have a car for me
Tell Ahmed he better find me a car
Wait 30 minutes while Ahmed phones customers to find out when they will be back
Ahmed hands me a Travelocity print out for Alamo where he has made me a reservation
Go find shuttle
Shuttle full
Wait for next shuttle
Ride shuttle to terminal 1
Go find Alamo
Pay Alamo
Get in car and continue vacation.
I have never been so put out in my life and would never consider even trying to rent from a company like this again. This experience cost me nearly 5 hours of my vacation, 5 hours of screaming children when they could have been napping in a car seat and it cost me $ 500 more money because instead of searching online for the best deal i was forced to rent last minute out of what was available from a different agency.

Big scam. Avoid their low prices. $ 49/​day for insurance and cars look like they are never cleaned. Stay onsite and stay safe

I wish I could give this place less than one star, it was terrible. There is so much bad to say.
–waited over an hour for airport shuttle to pick us up
–very rough with our luggage while loading into shuttle, including a mountain bike
–waited another 35 minuets on site to be processed
–car was filthy
–drop off was so slow we almost missed our flight home.
Next time I would rather walk.

I would give this place zero star if not –10 stars if I could! They canceled our online reservation because we weren’t there at the time we said we would pick it up. We were only 1 hour late! Was it our fault our flight was delayed for two hours? The representative I spoke to offered no help whatsoever no did he apologize for what happened. His name was Nasser.
Worst non service ever!

I was looking for an affordable car rental for my trip to Toronto. This is an off-​site location, a shuttle will pick you up. No problem for me, I’ve done that before.
Now, to begin the many, many reasons why I gave this a 1 star:
1. When you arrive to the location, you may be lucky enough to find someone at the counter. It seems like the employees are running around all over the place.
2. When someone does greet you, be prepared for hassling of insurance. I didn’t mind that they had to confirm I was under my parents plan, no problem. Then came for the rental car insurance part. I was told that my AMX Costco card doesn’t qualify for rental car insurance. That’s odd, never before was I told that. So I had to call AMX and confirm to the employee, this delayed me by 30 minutes. Shouldn’t the business know which cards qualify?
3. The gas was half filled, so I was told to return it half-​filled. Very inconvenient.
4. The car was dirty inside. (As I was waiting for a shuttle back to YYZ, I saw them hand off my car to another patron, so my assumption that they don’t clean cars was on point.)
5. Extra charges to go out of the country. If you do, be prepared to have mileage cut.
6. When I returned the car I sat on the couch waiting for the next shuttle back to the airport. After 30 minutes, I was told by the shuttle driver that they do not shuttle people back to YYZ. He told me he would make an exception for me. He brought around a car, it was just me and him. He was asking lots of personal questions and as I suspected he ended up asking me for my number and coffee for when I come back to the area. The whole experience was flat out creepy.