Gears

I just went there to tune my bike, and a guy name Brandon helped me. I brought in an electric bike and they did not fuss or make a big deal about it, and did a good tune up job for a very reasonable cost. Another guy helped me buy a helmet, and bicycle pump and was very friendly. A lady helped me with questions with lots of patience. I have visited 3 other shops few weeks ago when I was looking for a bike to purchase. This place was most helpful. I found another bike shop that offered me $ 50 cheaper on a bike that I was interested. I am not sure if this place has best place on every bike, but overall I would rate this bike shop top notch. I was at another place where unless you were going to spend at least $ 1500 or more, they talked to you with disdain and contempt in their voice. I love this shop. Thanks Brandon.
LEE

Bike tuned by these guys and rear wheel trued.
Counter guy promised to check everything and make sure everything was tight and secure.
Well just before going out with my daughter in tow I discovered all the stem bolts to be loose.
I’m pretty sure when the bike went in these bolts were tight!
Pompous sales people is one thing and everybody has a bad day, but not insuring riders safety is inexcusable.
I’ll never go back.

I’m seeing some not so nice reviews on here but I’ve gotta say I had only great experiences! I first took my mountain bike to them a few years ago for a tune up. They did a great job, pricing is average for the work and they were knowledgeable. Now the reason they earned this 5 — a year ago I was doing my first Triathlon and Murphy’s law my break cable came right off. The evening before the Tri. Heart. Attack. Called around and EVERYONE was closing, and I had to drive to Grimsby early morning for the race. But Gears, they were open an hour later then the other shops. Perhaps they took pity on me because of the panic in my voice, but they were so amazing. They took me in right away, they calmed me right down. They fixed the issue, and then some. They were so extremely sweet to me, they said let’s get this bike ready for a race: changed the handlebars to a better racing position rather then off roading, pumped my tires to max, because I was still on knoby tires so this would give me more speed, adjusted my seat. They even showed me how to re-​attach the brake line in case it got pulled out again.
Today my valve broke, I had already purchased a new tube from MEC as I knew this was going to happen. long story. So I went flat. Called Gears they said come on in, 10 labor charge, in and out in 15 minutes. Please note the store was busy. They adjusted my handlebar too for free as I took a spill three weeks ago and it turned in a little bit.
I will come back to these guys because they have been so reliable and always good natured.

We are disappointed with Gears bike shop on their support to our Bionix bikes. After 2 weeks of waiting, going back and forth to their shop located at Mississauga, trying to catch their only technician who knows Bionix, we received no support to repair our E-​bikes. Finally we ourselves used the instruction Bionix provided to Gears and fixed the problem ourselves. I think Gears shoulTd stop selling Bionix bikes when they can’t provide a good support! The Gears feedback was replace $ 3000 system with a new one or ship the whole bike to Bionix; both solutions would have costs fortune! The problem was just replacing a 30 amps fuse burned inside the battery! Luckily we didn’t scrap the bikes or bought a new $ 700 battery! We were also disappointed with poor customer relationship provided by Gears dealing with our problem.

While waiting to make a purchase I watched various staff members «talk down» to several different customers who had asked them a question. Being busy is no excuse for that. Unimpressed.

Overpriced and the co owner Ira is a bitch!

It’s true that one bad experience can make/​break a purchase!
We visited here a few times –the location being amazing, the shop is huge, there’s lots of staff to serve you!
I’m going to start with the cool part:
We wanted to buy TWO bicycles on a Friday evening (we already have these two models picked out, so we’re not shopping anymore. We’re buying). We got here at 7:59pm (1 minute before closing, yup) and expected to be turned away. NOPE! Thank goodness for the staff (except one b*tchy person)!!!
There were lots of customers still during that time. They cleared by 8:15, but we left at 8:30. They had to make sure the bikes fit us, they had to give us an intro on the bike… etc.
For that, they really deserve 5 stars.
Because we bought our bikes in such a hurry, they didn’t tell us the warranty they cover. Which by the way is 1 year service on your bike! And that one unpleasant person was rude and impatient and unpleasant.
One month later, we took a bicycle in for repair (we bought two bicycles from here by the way) as there was something wrong with the hydraulic brake. We’d love to fix this on our own, but this is a complicated job!!! Well, we were turned away. Apparently «it’s really busy (Sunday), it’ll be a one-​hour job. So please come back during the weekday.»
Are you kidding me? Of all our visits (weeknights, weekdays), they were ALWAYS busy. There were ALWAYS customers. There were always bikers taking their bikes in!
The techie behind this man (literally, right behind him) was super nice though. He looked at my bike (my bike isn’t the broke one, the other one we bought has the brake problem!) and he explained it’s a part of their 1-​year service. He did a thorough job. He recommended we bring our bikes in for service every 3 – 4 weeks. Thanks, man!
The other staff are great –the floor staff who walks around helping people. They’re fantastic.
Note that if you have a mini U-​Lock, it won’t quite fit on their bicycle rack! We locked ours across the street at the Yoga studio.

Gears rocks! I purchased my bike in Toronto a year ago (a retro-​looking, 5-​speed brand Gears does not carry) but had trouble with the seat not staying up as I had stripped the screw. Not wanting to tote my ride in a vehicle all the way downtown, I took a quick spin to Gears hoping they could help. And they did! I was initially a bit shy to go there because I thought they were very «serious» about cycling and thought I’d be given attitude as I’m just a casual cyclist, who bikes for fun to enjoy the Port Credit trails. But my worries were eased as soon as I walked in. The staff were SO friendly and kind. No judgement! Just a lot of smiles and laughs. Good times all around! They have a wonderful selection of baskets, locks, accessories and of course, «Gear» for bike enthusiasts of any style. :) I enjoyed my quick experience there so much that I plan on checking out their spin classes one of these days. Thanks for the stellar customer service and good vibes, Gears! Keep it up!

I bought two bikes here (both over $ 2500.and considering I am not old an established you’dve thought they would try and keep me as a continuing customer?). First experience was great, hence I bought the second.
Second bike, I ordered in, it took 3 times as long to get there as they promised (not their fault, but don’t make promises you can’t keep)
The sales guy was pompous (must’ve been a roadie…) and on top of that the bike did not fit well. Partially my fault, but they are suppose to be the experts.
I was peeved and have not returned.

Gears has been around for aaaaaaaaaaaaaaaaaaaaaaagesss. From the outside, the big yellow with blue letters really hurt my eyes, but the pain just pulls me closer where inside it heals me.
Gears is a fully operational Bike, Snowboard And Spinning Cycle Shop. At the age of 17 Kevin Wallace started GEARS in 1988 as a little bike shop in Clarkson Train Station on Clarkson Road. Ever since then, the place has been passed down to the family. Today, GEARS is one of the largest bicycle retailers in Canada. They carry some big names of products and will do servicing and maintenance help to get your equipment fitted.
Whilst all this is happening at the front — in the back, on the far left side there stands a door. Nothing special about this door. Except there’s a spinning class going on. Not many people know this (usually surprised my friends when I take them to a bike shop for a spinning class) but it’s a legit indoor spinning class.
I came here (upon a recommendation) to see what spinning was all about. My bike experience is limited to cruising as a teenager. So really, I have had no formal training on proper bike mechanics etc The most awkward thing was to walk in with my workout gear, ready for a «gym» type of place and noticing it’s a store. Luckily, the staff were nice enough to guide me to the back. You just hand the cash flat and walk in. By the end of the class, I liked it enough to try out a few more classes. Normally I love to be outside in the summer. So I’ve mentally bookmarked this as an alternative during winter when I need to sweat out all the holiday guilt.
Layout is standard, medium sized with about 25 bikes and it’s own exit — so you don’t have to walk through the front of the store all sweaty. (They really did think this one through).
You can buy packages or just drop in for the spinning classes. There’s a schedule online with specific instructors.
You do have to call ahead and reserve a spot. $ 10.00 for the drop in (no tax).
OR you can buy a card for 15 classes at $ 9 per class
OR you can pre pay for 30 classes at $ 8 classes. The card doesn’t expire — so the card just gets put away and punched in when you come in.
The room is a decent size with a massive monitor at the front, where the instructor is positioned. The rest of the room has a ladder type of feel. There are speakers around the room where you can hear the instructor over the music. The music is usually loud so you can request to have it toned down. Every level has rows of bikes so you can clearly see the front even if you take position at the back of the room. The bikes are all maintained well and they will give you towels if you don’t have any. There’s tons of regulars that come in and people move at their own pace. I suggest trying the different instructors because they all have their own style of workout (intensity) and most importantly –MUSIC. Somehow I can’t take working out seriously if it’s heavy metal or anything with Taylor swift.
The parking is an issue (there’s street parking but you will have to try and park and walk to the place).
I really like the atmosphere here and usually enjoy my workouts. You dont have to be a pro, which is what I really liked. You can come in and just follow the instructions or go at your own pace to build up stamina for the more intense classes.
Make sure to account for the high volume traffic of this area. If you do come late, you miss the warm up and you’ll regret it. For the busy classes, you wont be allowed to go in and they remember your name if you haven’t called to cancel your spot. Eeek.
Give it a spin.
xoxo
M.