Hainan Airline

I flew with Hainan airline from Beijing to Toronto last week, the seat are very small and uncomfortable, check-​in service are slow and staffs are Negligence. The food on broad are suck and hard to eat. I would not fly with them any more.

WORST experience EVER! Flew Business Class from Toronto to Beijing this past December (2012). First of all, the plane is showing its age. Seats are NOT comfortable and leg room is not sufficient for someone over 6ft — my husband is 6ft and he could not stretch out his legs if the seat is inclined ½ way down. Talk about shitty «Business» class! One of the WORST! And the headset device is extremely hard to plug in. The flight attendant even had trouble reaching into the «hole» in between the seats. When she finally managed to plug in the jack for us, we find out that our seat device is defective… so we flew the whole trip without any music or movies. Good thing I brought my iTouch!
Upon arrival, found out that they lost our luggage! In the dead of winter, my husband and I don’t have much warm clothes to wear when visiting Beijing. The ground staff at Beijing Airport offered us $ 100 for the ONE day delay and we were told that we should expect delivery to our hotel the next day. Well that was lie number 1. We didn’t receive our luggage until ONE WEEK later. Lie #2, there was no delivery! We were told to travel to the airport ourselves to ‘retrieve’ the luggage! The person on the phone said «You can claim the taxi fare with the airline.» Lie #3, Hainan the airline will compensate for the extra fees incurred (i.e. for purchasing new WARM clothes) but we have to file a report with receipts. Fair enough, right? WRONG! When we tried to file the ‘report’, Hainan tells us that they don’t have a policy for compensation. On top, they ignored our emails and letters providing proof of receipts. Upon returning to Canada, I continued to send letters to their head office in China as well as the office in Mississauga, NO response from either offices. Customer Service is definitely NOT on their «mission» list!
Oh and we didn’t receive our lost luggage until ONE WEEK after arriving in China! WTF is my description for this airline. For those people who complained about Air Canada, just count your blessings that you flew with Air Canada. Compared to Hainan, Air Canada is far more superior!
My advice to anyone who wants to consider Hainan… RUN before it’s too late!