Haze Lounge

Haze has great shisha flavours to pick from and I love the atmosphere but the main thing that they need to improve on is their service. The last time I went with a friend, we waited 25mins for garlic bread with cheese. Every time we’ve gone it seems like you have to wait some time before anyone attends to you when you need them, but that last visit was memorable because you would think someone would offer some type of discount to remedy the situation and nothing was offered. Overall, I will return but service needs to improve

AVOID THIS PLACE LIKE THE PLAGUE! They are so rude and condescending. The food is hit or miss, portions are tiny, and most tastes packaged or canned. The staff are so blatantly rude and they don’t treat you as a paying customer, more like they’re doing you some favour by serving your table. Absolutely terrible, stay away unless you enjoy paying to be treated poorly.

Great place, great shisha, great vibe, great ambiance, and great food! So why is this ³⁄₅? The service! It’s honestly a hit and miss. If you’re lucky, you’ll get your bill in less than an hour (I kid you not, we had to wait a whole hour to get our bill once-​we timed it).
No pork. No alcohol. Just shisha and great food.
Best of luck with the service though!

Avoid the Philly Cheese Steak sandwich. More mushrooms than beef, and no cheese at all. And it looked as if it came from a can or pre packaged meal on a roll.

Halal meat is served here, per verbal assurance from staff. Owners are also Muslim. Went here recently with a friend and was surprised how busy it was on a Sunday night (perhaps Spring Break?). We had to wait at least 15 minutes for a table, but we ended up with a pretty good spot near the projection screen where they were showing the game. We tried the Spartan Shisha (blue mist mix) as well as the grape-​mint. Both were good, although didnt seem to last very long (in terms of flavor). We also had some snack foods like nachos (very good), jalapeño poppers (good) and garlic bread (also good). Service was friendly and pretty good considering how busy the place was. They have these «call buttons» at each table where you can press for service. We tried it once, but it didnt seem to work properly. Other than a few minor hiccups, we had an overall good experience here.

Horrible wait times how ridiculous. Why should I be waiting 2 hours to be seated? Are your shisha’s made of gold? Did the priest bless them? This is nonsense. There hasn’t been a time I haven’t come here and I haven’t been made to wait for less than 40 minutes… You guys need to get a bigger place or start taking reservations for big parties because I just stood here watching maybe 10 diff people in different party numbers let in as we still wait. I work in the restaurant industry there is no precedence as to why you wouldn’t take a bigger party above a few small ones.

I would’ve have given this place 5 stars if the service would improve a bit. By this I mean the attitude of the staff.
Let me start off with the positives, which made it get the 4 stars.
The ambience is amazing and very classy. I love the fact that you can order food along with the amazing selection of shisha/​hookah flavors.
I love the way once you enter (after waiting in line for 20 minutes minimum) you are enveloped with a mixture of shisha aromas and all you see is this dimly lit misty room, filled with people that are well dressed.
The servers are also smart, with an all-​black uniform. I did notice that they seem to hire their staff according to appearance. This is an obvious observation, which you will definitely agree on once you check this place out.
The first time I visited my table got the grilled cheese and shawarma. The serving sizes were ginormous! The food was good, but obviously the shawarma wasn’t an authentic shawarma as you cant really expect them to have the whole rotisserie machine in their kitchen. Another time we got the fried bounty dessert, which obviously would be good. The shisha was good and the waiter was very experienced with handling it. I unfortunately have never got the opportunity to try the paan flavored shisha, which apparently is the best but only served on certain days of the week.
So, the only downside I found was that the waiters seem to have a lot of arrogance. This bugged me a bit, but I decided to focus on the better things, such as the speed of the service.
Overall, this place is great for a date, or just a classy night out with friends. Also, apparently later at night a DJ would perform.
I am glad this place opened up, as Mississauga seriously lacked good shisha places, whereby all other places seemed to be pretty sketchy.

Great place to hang out although they’re a little pricey (I almost fell out of my chair when I saw the $ 70 Shisha). Other than that the food is okay (once again a little pricey). Mediocre table setting (the tables are lined with stones so they aren’t a flat surface)-weird for a restaurant. Other than that I’d only go again if it was my last option.

Wait time is long. Not enough seating. No reservations. The parmesan sandwich was not good.
Calamari wasn’t bad. Sheesha was good.
The workers are super nice.
Drinks were good.
It should have a better system for seating people.
Lots of waiting on Friday night.

The server spilled the drinks on me and my new js
The chair or sofa is to low the music was ok the drink were amazing that and that alone is the reason 3 stars

Nice place but could be better. Uncomfortable seating arrangement and table setting. Went on a Saturday afternoon and its a perfect time to go if u like it laid back.
Fairly clean and great location .
Fatoush salad was really good.
Would come back as the service was friendly.
Staff was professional and dressed accordingly.
Music was good but didn’t have a lounge vibe. Needed more of the culture vibe to it.
Small menu for brunch if you’re not seeking breakfast.
This place deserves a chance.
See u again.
EDIT.
We ordered fatoush salads the next day for lunch as we found them refreshing the last time around. Picked it up for takeout.
Same day I came back to do some shisha in the early evening but was refused entry. Reason being I had stopped at the lcbo before its closing time as I would not make it there on time after doing shisha.
We had a lovely walk to HAZE which was ruined at the door. (Note for all fairness my girl had a Tim’s cup in her and as well)
The guy at the door wouldn’t let me in because I had a LCBO bag in my hand
He said they’re promoting a HALAL environment.
So now officially lcbo bags are haram.
He tried to come to terms by putting our bag behind the counter but was 5 minutes too late as his poor treatment towards us already put our mood off
Funny thing is on my walk there i was gonna ask if I could put my bag behind the counter but didn’t get a opportunity to speak.
Speaking of HALAL.
If you’re trying to promote HALAL you will have a difficult time enforcing your own laws as freedom of speech is the law.
It seems your HALAL promotion has gone weak as the first time I was there your server and a customer were talking about vaginas.
Hairy vaginas in specific. Note i was quite a distance away and could still here them talk. Apparently the customer was explaining about her job and about doing Brazilian waxes and how she’s seen more vaginas than penises because of her new employment.
Shisha and vaginas. In halal Mississauga.
I can take this HALAL conversation to the next level but I don’t think you guys know what halal truly means
If you begin your service with an accusing manner (we were willing to compromise but didn’t get a chance) you won’t have the brain capacity to have an intelligent conversation about what halal TRULY means.
EDIT. Went back for a fatoush to go. Didn’t end up finishing it.
Will go back again for shisha until I buy my own hookah

Awesome place for brunch. I went with 3 of my girlfriends and we had a great time. The staff was super nice and the restaurant itself was really clean.
The smoothies and milkshakes were very good.
The food was really good the Canadian Breakfast Poutine was so big! I wasnt expecting it.
Good thing to note they use beef bacon not pork so it makes the meal just that much better.
If you order the Belgian Benedict and like the york runny let them know or they will make the egg hard. It was still good overall.
Traditional English was good, if you want a basic breakfast. Simple and yummy.
Only weird thing was the music was 50’s and the restaurant is a hookah bar… oh and they were playing nascar on the tv… so if you go dont be surprised they arent playing more traditional music.

The only reason I’m writing this review is because their service has definitely declined recently. A few of us went in 45 minutes before Iftar. The two of us that had arrived placed our order and told the server «please come back when our other two friends arrive to take their order as they are fasting as well». The other two came after ten minutes and the server was no where to be seen. She never checked up on us even once until one of us had to get up physically and ask them to take the orders. The fact that we had arrived 45 minutes early, yet the server didn’t have the courtesy to check back even though we mentioned we were fasting is a bit ridiculous. At this point, two of us received our food and the other two didn’t get served until 9:30 HALF AN HOUR AFTER IFTAR EVEN THOUGH WE CAME EARLY??? They didn’t even seem apologetic and we literally had to get up two times to say «hey we’re fasting can you guys see where our food is». The fact that they prestige themselves as a halal restaurant yet they couldn’t even offer a glass of water or an appetizer (like other restaurants definitely do if their service is slow (read: bad) was highly disappointing. I’ve been to a plethora of restaurants in the GTA and I’ve never felt this way before. I get that it’s a lounge and it’s meant to be laid back and laissez faire, however, I feel that that should not take away from the professionalism and customer service of the restaurant. In addition, we had like three servers, which isn’t what you expect in a «higher end» kind of place. It kind of felt like everyone was all over the place and could not care less about the customers. This kind of attitude is okay for the shisha lounge area, but I don’t believe it’s suitable when you’re actually there to dine and sitting in the dining area. At the end of it, we had all paid our bills and didn’t receive a receipt — at which point we realized we all paid a lot. Between the four of us we paid around $ 140, which didn’t make sense considering the food and shisha we got. We decided to do the math and realized that we had all been overcharged. At this point, I decided to call them and let them know, but the «manager» gave me attitude, instead of being apologetic. We trusted them enough by not asking for a receipt, yet we felt like they exploited us. They charged us 15% gratuity on everyone’s bill even though it was four of us — on top of which we also tipped. The biggest issue here is not about the few dollars in change, it’s about principle. The server should have at least let us know before charging us for gratuity that is supposed to be charged on five people or more (so the guy on the phone claimed) WE WERE ONLY FOUR. I’m sure the server could count to four lol. On top of that, the service was way below average so we were nice to even give a tip. At any restaurant I’ve been to, they let you know beforehand about gratuity, instead of just charging you. We weren’t even supposed to be charged it…
That being said, the shisha was good, so no complaints there. I would only recommend this place for shisha, not for food. The management should really think about creating some sort of an organized structure, instead of being so laid back in their customer service and attention to detail while charging people.

It’s a good place with great options all around.
The only reason it is getting a 3 is because the staff are rude. The host was rude and then the server pointed out that there was a tip option when handing the machine for payment. For that, he received no tip.
It is not my fault that the majority of your customers are high school/​university students. If that is your target market, expect very little in the way of tips, and deal with it. When someone who is clearly older and well-​dressed (in a suit), do not try and force me into tipping you, I will not.

The food was great, the shisha was decent (I’ve had better) and the environment was cool. The music was too loud either. The best part was probably the service. The guy service us had a great attitude, was helpful with suggestions, and actually checked up on us a few times to makes sure everything was okay. I’ve been to a lot of hookah bars and people rarely come back to your table after you’re done ordering. It’s worth a visit if you’re in the area, but it’s not a «go out of your way» place.

How is this place always packed every time we come here? It’s always a wait. But it’s also always worth the wait. The shisha is always good and the atmosphere is always amazing. Though I would personally prefer a quieter place for shisha.
I definitely recommend their oreo milkshake. I sometimes come here just for the shake!

I would give this place 4 stars because of the great atmosphere and the loungey vibe. Nice modern décor, they have little private booths, and 2 seperate seating areas. Food is good, not great. I’ve been here twice now, at it’s always come hot and fresh.
What utterly sucks about this place is the waiters and waitresses. Yes, they’re all good looking, but completely retarded. Slightly offensive, with minimal social skills. They forget orders, don’t check up on you, make snide remarks like «you’re ordering too much» etc etc. This place also makes you pay for water. I would pay for it, if they deserved to have such high standards.
fire every server, and start from fresh.

The place has a decent ambience, which is probably its only selling point. Service was mediocre, our food took over an hour to arrive. The food was overpriced for its quality, I ordered the quinoa salad which barely contained any quinoa and had way too much dressing on it. The sheesha was average, I have had better sheesha in Mississauga. Overall, the place is overrated. Will most likely avoid visiting again.

Place looks good, that’s about it. 25 minutes to get a seat then another 30 minutes for someone to actually take our order. Still waiting on it to come out 20 minutes later …

Firstly get there earlier on Saturday to find a spot as I wasn’t able to get a table to I would not comment on the Shisha/​Hookah. They would have gotten half a star more if that stuff was decent. But i will update on that once I go their again to try some.
I did take a round to check the entire place out before leaving. The place looks and feels like a lounge which is quite good and they have made good use of every corner possible. Hence, too many people smoking and not enough ventilation. The staff at the door was quite friendly and tried smile as much as possible when trying to get people seated. The staff went in and out of the kitchen as the places was pumping down with customers.
All in all if you are looking for an open space, this is not it as the place is quite full of smoke inside but if you don’t mind the smoke then this is the place to smoke up some fruity flavored Shisha.