Lifetime Water Systems

This company raised so much red flags with me, trying to push a free water testing for you.
They arranged a time with me and then called me the day of the testing and they told me that the technician would ONLY do the test if my wife and my kids were there as well. This raise another red flag with me as well, since I’ve been a salesperson before for some health supplement company, there was a tactic that one of my co-​salesperson used was to have convince or sell to the spouse and then turn to the husband and say «don’t you want what’s best for your wife’s health?»
I told them that I had to set time aside for this test and that if the technician wasn’t willing to do the testing without my significant other there, then to cancel the test altogether. They would rather cancel the time and waste my time (i set time aside for our arrangement) and tried to set up another appointment with my fiancé there. I told them to cancel it altogether and don’t call me back. At this point, i decided to do a little investigating and found so much negative experiences that was being shared on everything from Google to Unilocal to glassdoor.
I used to be a Home Depot customer (98% of my home renovation supplies) but with the direction they have taken with customer care and being associated with companies such as this one has made me a (80% Rona, 15% Lowes & 5% Homedepot) customer now.

After seeing a presentation from Lifetime Water Systems, I was blown away at what I saw. I had no clue what was in the water that my family was consuming. The representative that came to my house to do the demonstration was very knowledgeable and gave me some good advice on what we should do.
Now that I know what is in our cities water, I am letting my family and friends know about this company so they can get their water treated and live a healthier life style. Its worth having the consultation with them.

Horrible! Warning!!! STAY AWAY! Please be aware of this company!
They drop off their tiny package in your front door or mail box. Don’t waste your time! I had read carefully before doing the water test then did my research on them. Glad, I didn’t get tricked.

$ 10,000 for a water system if financing is your only option or $ 7,000 if you pay up front.
If you receive a call to set up a 30 minute appointment for a water test in your home for a $ 10 gift choice to Tim Hortons or Home Depot DO NOT ACCEPT IT. The truth is the appointment is a minimum of 2 hours long and this is not disclosed to you. You will also NOT receive the gift card because the sales person is not allowed to carry these with them and you will need to mail a document into their head office to receive the gift card.
Do not fall for their 12 years of free soap, dish washing detergent, body lotion because it’s all covered in the price you pay for the system. it is not free.
Their system is WAY OVER PRICED. Their sales pitch is misleading. I will not buy from these guys even if I had the money.

Strongly advise anyone who is researching this company to do more research into this company.
All I am going to say is that I am surprised that this company is associated with Home Depot.
Water softener and filtration is a bang-​bang product with plenty of literature available. Provided you are in the city and getting city supplied water, the water quality to your house are published values by the city, no one really has the need to come to test your water unless you’re using a well or other source.
A good system (installed by professionals) including a water softener, reverse osmosis (for drinking water) will cost about $ 1,500 to $ 1,600 (it’s cheaper if you buy the parts and install yourself if you have the know-​how). The system these guys are pushing you for are in the range of $ 5,000.
I regret starting my research at Home Depot and hopefully this comment will prevent readers from going through the same mistake.

Watch out for these cheats. If you are reading this review, you must have already fallen prey to their salesman coming into your house and convincing you to buy their crappy system. I let their salesman come and waste out time with his presentation and tricks. These guys are crooks, and send people door to door to fleece naïve citizens.

Stay away from these people (they do their sales mostly door to door anyway). They aren’t exactly a scam but they are a rip-​off. The name of the company is actually Rainsoft but they operate under this name in Mississauga/​Oakville/​Brampton, google Rainsoft and you’ll know what I mean. You can get everything they’re selling for cheaper elsewhere.
If you go to Home Depot, Sears, Costco, etc, you can find fairly good reputable filters for $ 500‑1300 which do the same thing (at regular price, sale would be cheaper) and reverse osmosis filters for less than that. This company is not the Sony of TV’s and their products have problems too so why is their product so much more expensive?
Their business is mainly selling water treatment systems and reverse osmosis filters for the water in your home. They’ll send someone to collect a sample and then tell you you need to make an appointment (even if you got the sample of water from a distilled bottle). Do not let them make an appointment because when you do, they won’t tell you that it takes a minimum of 2 or 3 hrs to do the whole «presentation.» Hopefully you’ve eaten dinner beforehand.
They’ll start the presentation by saying «we’re just interested in learning more about your water.» At this point, they’ll conduct a bunch of tests to show how bad the water from your fridge or tap or whatever is compared to water run through their ion filter. The problem however is that their experiment and the drops they add are designed to react with the minerals found in city water. Search up water filtration on CBC marketplace on youtube and you’ll know what I mean. Of course the water is supposed to have minerals in it, it’s treated in order to kill bacteria and we’ve been consuming it for decades. One of the demonstrations they use will show you how their treated water is more efficient at laundry/​dishwashing because it reacts better with soap since the minerals are removed from their filtered water which is true, the laundry/​dishwashing/​shower do work better. BUT from what I’ve researched, it doesn’t save you the amount of $ they claim even if you will use a bit less detergent or soap. There are also questionable effects of using their water without minerals because it can allow for bacterial growth in your pipes (since minerals are removed), the sodium is bad for watering the grass outdoors though they claim it’s good, and they’ll nitpick some studies from the 90’s saying even low levels of chlorine are bad for water but you can find other studies saying a complete lack of minerals or what they’re adding (sodium or potassium) is even worse in drinking water. We’ve been drinking city water for decades, people haven’t been drinking this type of filtered water for decades though en masse so we can’t measure the effects and say it’s better or worse for drinking.
The presentation will be very convincing and then they’ll try to sell you the product… it’s around $ 6000 plus installation or whatever other charges. They’ll provide incentives like a lifetime warranty (which other similar products often have) and what they claim is a 10 – 12 year supply of laundry/​dish washer/​shampoo/​soap/​cleaning detergent etc however, they deliver this all at once in boxes as a concentrated solution which you have to mix at home. Most people can’t pay $ 6000 at once so they’ll say that you have to pay around $ 80/​month for 10 yrs which works out to more than $ 9000. They’ll then proceed to show you how you’re paying almost nothing by saving on water bottles/​fridge filters/​cleaning supplies/​water heater bills. Other stuff I’ve found shows you actually don’t save 20−30% on your water bill and spend more so it’s not worth the risk and why would you buy all your cleaning supplies at once? You might save but not the amount they’re saying.
The company is very persuasive but the one tactic they use is to tell you that the offer is only valid right now and you have to buy it right now otherwise they won’t give the 10 year supply of shampoo/​soap/​detergent/​cleaners. This is the trap which a lot of people fall in. The company will pressure you into booking an installation appointment the next day if you choose to buy so that you don’t get a full refund in case you cancel the contract within a 10 day period. The reason they want you to commit right away and give you that now or never incentive about the cleaning supplies is because I don’t think they want you to go out and find a different company which will sell you the product for cheap or do outside research on their own product.