Metro

The florist at this store is amazing. Thank you very much for providing real customer service. I never experience it any more these days.

I don’t really get some of the negative reviews for this location. I guess it depends on the time of the day you go.
I visit this store weekly, usually for deli meats, fruits and gfree bread. They have a great selection of gfree breads, bagels, buns, etc. The fruits and veggies, while fresh, are usually quite expensive, unless specifically on sale. Some fruits I prefer to spend more on because they just don’t taste as good elsewhere in the winter.
It is a smaller sized metro and late afternoon can bring some massive, slow-​moving line ups, which can be frustrating.
The cashiers are not very openly friendly but they aren’t rude either. They’re just doing their job and that’s all there is to it.
I will continue to visit this location since it’s so close to home and I think pretty decent. The open 24 hours part is awesome because sometimes I remember things I need late on a Sunday night when everything is closed.

Yeah, I’m going to chime in on Gabby S.‘s review — this store is pretty brutal as far as customer service is concerned.
I shop there pretty much every Sunday for a few items that are listed on sale in the flyer as well as visiting the deli counter. There has not been a single time that I’ve gone to the deli and had to go and look for someone to serve me. The last time I was there, a few of the deli and fish clerks thought it was more important to gossip about their co-​worker rather than serve me.
Sorry to be so up-​front but the cashiers are mostly older, very slow and incompetent woman who (a) don’t like to give out plastic bags; (b) have trouble comprehending the language of a simple coupon; © gossip amongst themselves while cashing out customers. Recently I heard one of them telling another how she was responsible for bringing newcomers into Canada — so unprofessional. Another time, my watch accidently rubbed against one of their index fingers and she went on and on about how much it hurt — «ouch, ouch, ouch!»
I don’t even buy meat from there anymore because there were bones in the ground beef and chicken — gross. The baguettes are never properly labeled — so many times I’ve gone to buy a white one and when we go to eat it, it’s whole wheat. Very, very pricy store too — if you’re going to shop regularly at Metro, just go to Cloverdale.

Expensive, but groceries are fresh and really the 3 stars is for the 24 hour service. If they were cheaper, they’d get four stars.

I am so torn, do you give a store a bad review if you had a bad experience with one of their cashiers? I’d say maybe not, but I will do it anyway in spite the fact that the manager happens to be the nicest, most understanding and professional guy ever. I went to the store on my way to work around 7:30, needed some Kellogg’s protein shakes and silly me I had a coupon, I never do coupons but this one was too good to ignore, it was buy one get one free. So I came up to the cashier to get through what I thought would be a quick check out. And it should have been, but it all turned into a slow motion drama, he mumbled things, he applied the coupon wrong, he was rude, unfriendly, and just plain bitter. And as he is moving in his slow-​mo the line is growing… The pressure!!! I felt very uncomfortable now not only the bitter cashier hates me but a line of about 10 people. Is it really that hard to scan a coupon?! I blame the store for having outdated, inefficient equipment that cashiers have a hard time using, I also have a problem with a store that prides itself on being open 24 hours a day and has one person in the store doing everything., even answering calls! It’s a big store! I’m somewhat sorry for the guy, but it’s not my problem. It’s not personal. It’s business.