New You Spa

BUYER’S BEWARE!!!
This company goes by numerous names. Major scam! Look them up online and read everything in detail.
If I could rate this place in the minuses, I would. I’m sitting in their office as I type this review to share the terrible customer service provided by the manager and her staff.
I went in today to get a quote on laser hair removal and while seated with Aggie, a customer came in asking for her receipt. She was being denied access to her file and told she will not get a receipt. The manager was flustered, changing her story and saying that the customer’s file is at head office and she will be contacted by them for her request. I was in an adjacent room and the representative I was with began expressing disdain towards this upset customer without shame that I was in the room listening. Aggie called her crazy. I went out to assess the situation and learned that the customer had purchased numerous services by phone (transaction documented on credit card statement) and had received 20 units of botox out of 80 and 1 endimed in May, including 1 microdermabrasion on Oct 22 and denied the remainder of services bought: microdermabrasions, peels, botox, endimed and bellas, worth $ 5000! The establishment claims she used up all of her services, which is an obvious lie seeing as both appointments were scheduled 6 months apart when bought in March. Seriously? Come on now. Total scam! At what point could that customer have used up all of her services and why is she being denied to see her file or even denied a receipt?
I stuck around to hear the customer’s complaint and was shocked by the mistreatment that customer received by these so called professionals. Upon initial interaction, Laden got up into the customer’s face and says yes??? No how can I help you. no interest in solving the problem. Very unprofessional.
When they learned that I was questioning their business ethics, they began accusing me too!

Thought I’d treat my wife to a relaxing spa but boy was I wrong
Made the mistake of not looking up the reviews about this place before coming which I guess was my mistake
I avoided the Groupon deal as people seem to have been scammed with it so I thought I’d get better service if I went and paid full price
The staff didn’t have their hearts in the service. Wife complained they were rushed and not very good with detail
For the amount of money I paid might as well have gone to Hilton spas

Went here. Prepaid for a bunch of services. They claimed to change the company name and wouldn’t honour about $ 2000 worth of prepaid services. Eventually got around to suing them which was stressful enough. They didn’t even show up to court, although they were summoned. Got a judgment in my favour. Still can’t get them to pay… so much headache I don’t even want to bother taking it to a collection agency.
Just google search their name or any of their previous corporate names like New You Med Spa, Pure Med Spa, Renew Beauty, etc etc.
Can’t believe how they stay in business despite all the people they continuously scam left, right and center.

Poor service. Fancy mall location, clean facility, but no attention to the customer.
Just used a Groupon here for teeth whitening, and had a disappointing experience. I’ve had in-​office whitening at a Dentist’s office before, and I have whitening trays for home use too. The actual whitening here may be fine as an end result.
What gives this place 2-​stars IMHO, is that the service and attention to detail is really missing. Let me provide an example run down of just a subset of what comes to mind from my treatment just hours ago…
1. Depending on how you react to the stuff in your mouth, you may produce a lot of saliva. Instead of a flimsy paper bib, they should place towels all around your neck. I even said this to the woman at the end of the procedure and she remarked, «Your shirt is all wet b/​c you dripped saliva.» I told her as a suggestion, «You should place a towel around the customer’s neck to prevent any spillage on to their clothes.» to which she responded, «that’s why we have the bib» to which I responded, «Clearly, some of us will produce saliva involuntarily; a towel safeguards against the few of us who will end up dripping saliva». She cut me off to move on to the next set of instructions like a robot. No real internalizing or evaluation of my suggestion.
2. During the procedure, you’re in a closed room in an awkward position, for 25 minutes at a time with no one checking in on you for 25 minutes at a time and no bell/​buzzer to call for someone to come by. You can’t exactly speak (tons of stuff braced in your mouth).
3. After the procedure, in mild pain from all the stinging, the woman doing the procedure gives me a run-​down of what to brush with, how long to rinse, what to rub on to my gums afterwards and so on. She’s running through this and then leaves the room. There’s no reference card on the wall with steps. So now I have to remember what she said and my mouth/​head is still buzzing from the second intense session.
4. After the procedure, instead of the woman giving me a mirror and showing me on the chart where the whitening got to etc., I’m whisked to the front desk to pay and near the end of that, she comes out and fetches a mirror for me, since no one else had. Total disorganization. The lady doing the procedure probably spent a total of 10 minutes with me.
— Bonus Things They Could Have Done Better —
1. No materials provided before you come in for your appointment (like emailing you PDF of their intake form and disclosure on risks, efficacy etc.) If you neglect to go early, you’re then behind.
2. On the send off home, we’re given a sheet of what to do in the next 24 hours, dos/don’ts of foods to eat etc. This would be handy *before* the procedure so I could plan/​cook appropriate meals that wouldn’t stain my teeth. This could be done simply by getting one’s email address when the appointment is made and sending them out a prep package. Simple courtesy. I suspect they don’t do this b/​c some customers may not realize the restrictions, the mild pain of the procedure etc, and so they don’t want to risk spooking people. But it’s a disservice to the customers that do go ahead, who aren’t able to plan effectively.