Red Tag Vacations

Before my booking I did check their website couple times to make sure the price was right. Even last year same incident happened — when I did the booking the price was different when I got the summary. I called the next day (Monday) and spoke to to a representative and she said that sorry that I did not get the warning of the price change and there is nothing that can be done. You either keep it or leave it.
Personally, not more booking through Red Tag. Why booking with Red Tag — no discounts compare with Price Beat. At least there they offer you a gift card (based on the time period). For the same price better direct with the Supplier that offers this flight.

If you’re thinking about booking a flight, hotel stay, or vacation through
… RUN! A VERY long story short… they screwed up our tickets from Montréal to Vancouver (placing us on standby). I complained, and had a back and forth conversation via e-​mail between myself and «Laura Clementi» the «Customer Service Coordinator» for about 6 months all the while my ticket was still open and they were «trying to resolve the issue»… Well, she hasn’t replied to me despite multiple attempts to contact her since Nov. 15^th, 2012… so essentially it has been 1 year.
I’ve also tried calling, but apparently she is the ONLY person handling complaints and was the only one to talk to regarding anything. So, I’ve essentially given up. I am going to file a BBB complaint, but I don’t see it doing anything… Hopefully I’m wrong.
Anyways, like I said in the beginning. If you’re at all thinking about using
, consider this the warning I never had… Run and never look back.

Do Not book here, I booked a ticket for my niece and it said pending, the next day I get an email saying if I still want the ticket the price has increased $ 20, Scam big time as they wait till the price goes up by waiting longer to book the ticket, then try to get the customer to pay more!

My new go-​to site for searching and booking all-​inclusive vacations. It’s the one-​stop shop as they list prices and flight information for Sunwing, Air Transat Vacations, Nolitours, Westjet Vacations, Air Canada Vacations and more.
You still need outside knowledge/​research (i.e. tripadvisor) and some information about the room types being offered (because they all use such dishonest, meaningless names like «superior», «deluxe» and «suite» — but that’s not redtag’s fault) but
gives you the information in concise form.
My booking could have been a tad easier, but it was pretty straightforward. And, Quebecers, use
for your booking and save $ 2/​person, because as an Ontario-​based company, they can’t charge the Quebec consumer protection fee. :)
Thanks,
. Glad I heard your radio ad. I’ll be back.

Red Tag Vacations has horrible customer service.
Years ago, when I booked a vacation through them, I had to jump through several hoops to even get my booking and the customer service agent was less than professional. More like rude.
They cancelled my booking and held it over my head until I did their bidding (giving me only 45 minutes to do so — almost risking someone’s job to pull info out of a hat), at which case, they restored the booking. Yeah, that’s ridiculous and threatening the customer is unprofessional.
Even submitting a BBB complaint was unproductive, as the agent who dealt with me (supervisor Gina), answered the complaint herself (which is actually a conflict of interest — you don’t answer a complaint that you’re involved in!).
I even tried appealing over her head and that was a waste of time. The customer’s word means nothing, apparently.
That was the first and last time I’ll ever use them. It was taxing dealing with them in every way and I didn’t even get a thank you for my business.
In the old days, many decades ago, there was once a policy in business: «The customer is always right.»
Now the customer is only right if they say so.
They do not honour their word, work ethic or customer service. I really think these people need to be retrained. They do realize they represent their company, I hope? What a wonderful impression they’ve made.