The staff are friendly but every time I’ve brought in my car, even with an appointment(!), I’m waiting there for HOURS. I wouldn’t mind if they were just realistic about the wait times because then I could go and do something while I wait, but they underestimate how long things will take constantly. I am suspicious that they tried to get me to buy a new shock/strut suspension system because I’m a girl and sadly I know nothing about vehicles. Luckily I took it to another garage for a second opinion and was told that my shocks were fine… this incident soured me on this location(hence the 2-star review).